Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Ohio

The issue at hand is my servicer Shellpoint. I have been trying to resolve the issue of my past due payments with Shellpoint. Over the past few years and months I have received correspondences from Shellpoint with different past due amounts. I would like to know : Why the amounts past due keep changingHow did the past due amounts jump from only $190.00 in - - to $800.00 in - -. I have received my payment history from Shellpoint, but there seems to be fees that were told to me verbally that do not appear to be in the payment history, or, I may be misunderstanding my printout. It was told to me that there was a Third Party Recovery fee '' of $250.00. What was the fee for? In - -, there was an insufficient funds charge for a check that bounced, I mailed in a money order for $140.00 to cover the insufficient funds ( $20.00 ) and my payment of $120.00. I feel I do not owe the $20.00 insufficient fee because I paid it along with my mortgage payment. Can Shellpoint please explain to me how my payments are applied, to principal and interest, escrows or fees which is applied -? Last year in - -, I spoke with a Rep at Shellpoint, do believe her name was -, I called - and we set up a payment of $110.00 in addition to my regular payment that comes out of my account electronically. I sent in the additional payment of - and it was returned stating that I did not have send in a full payment. Please help me get this straightened out once and for all. I would like to know what do I actually owe that is past due? - amount, not several different amounts. I have attached documentation to support my complaint. Thank you kindly for attention to this matter.