Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Connecticut

I have been disputing questionable activity on my account from - - through - - with little to no assistance from Shellpoint Mortgage Servicing. - - I received a foreclosure letter. I have since sent in a RESPA letter requesting documentation to complete an audit on my account. I believe Shellpoint has mismanaged my account by applying other account payments and fees to my account. They have since charged me with copious fines and fees, claimed I was paid through - -, - and then rescind their claim. The activity on my account since -/-/- has been criminal and negligent. Shellpoint has intentionally worked to cover up and make amends to an error in processing on my account rather than have a conversation with me to work on adjusting my mortgage correctly. I have the letter I sent for your review as well as a detailed timeline accounting for all activity and communication between myself and - since - -.


-/-/- Loan Modification requested - over phone -/-/- Decrease in account by $5100.00 - from $150000.00 to $150000.00 -/-/- Inquired with Customer Service Rep - @ - about issues with -/-/- payment history -/-/- Payment History Notes requested - over phone -/-/- Requested escalation of account - over phone -/-/- Loan Modification mailed to - - of - - I submitted loan modification request forms - -, - to - -, - - - --. - informed me I did not qualify for a loan modification because my loan was up-to-date with payments. She advised me to withhold payment and resubmit my - - -. -/-/- Requested escalation of account - over phone -/-/- Increase in account by $5100.00 from $150000.00 to $150000.00 then decreased $4700.00 from $150000.00 to $150000.00 -/-/- Requested escalation of account - over phone -/-/- Account increased $4000.00 from $150000.00 to $150000.00 -/-/- Past due letter received in mail -/-/- Requested escalation of account - over phone -/-/- - notice to mortgagor letter received -/-/- Phone message left with - - at -, ( received no call back ; Customer service rep, - -, informed me on Monday, - -, - that - - at - is my account - and I would be contacted by her within - hours after leaving a phone message. As of Thursday, - -, - it had been 10 days with no return communication. -/-/- - contacted - advised to ask for escalation - if I do not hear from Shellpoint to contact - at - -/-/- Foreclosure letter received in mail from -/-/- I called Shellpoint - my assigned account manager was - - ( no longer employed with Shellpoint at the time ) - assigned me to - - @ ext. - Follow-up up from Shellpoint Mortgage Services was non-existent until - - was assigned as my account manager around Wednesday, - -, - when I was corrected by Customer Service Rep. - at -. - informed me my account manager was - -, whom is no longer with the company and that I had no assigned account manager. Earlier that evening Customer Service Rep. - said he assigned my account to a - - at ext. -. Even still, I had to contact - -, - lawyer - -- before - would contact me. I question how long my account was assigned to a non-active employee, hence, not being monitored / managed properly by Shellpoint Mortgage Services? -/-/- Phone message left with - - - -/-/- - -- phone conversation Submitted PMI rep