Review and analysis of over 32 Domestic (Us) Money Transfer complaints against The Western Union Company
The Western Union Company consumers have reported over 32 official complaints related to Domestic (US) money transfer. Out of the 32 consumer complaints against The Western Union Company, 16% were disputed by the consumer (i.e. the consumer was not happy with how The Western Union Company responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against The Western Union Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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The Western Union Company Money transfers money was not available when promised November 4, 2016 - This morning, I sent money to my wife via Western Union. I was provided an - # ( - ). I was informed the recipient was unable to receive the funds because the - was incorrect. Western Union collected the money from my checking account, but has not credited my Western Union account. I was advised by my credit union that they could not cancel my debit card transaction because I " entered into a contract '' by using my debit card. I was provided a " system trace audit number '' and " sequence number '' by my credit union. I emailed screen shots of this transaction on my checking account ... |
The Western Union Company Money transfers other transaction issues October 31, 2016 - On - -, 2016 I sent money via Western Union online to a family member. On - -, 2016, I cancelled the transaction. Initially, the customer service representative indicated that it would take three ( 3 ) to four ( 4 ) business day for the refund to be applied to my debit card. I made a subsequent phone call to Western Union on - - or - to inquire about the nonexistent refund. The customer service representative then informed me that the refund would actually take up to seven ( 7 ) business days to process. Today, - -, 2016 is that seventh ( 7th ) business day and still... |
The Western Union Company Money transfers other transaction issues October 28, 2016 - This complaint is about Western Union. I tried to wire $200.00 to an acquaintance on Monday, -/-/2016. I received a text from the saying the transaction was under review and should be resolved in 2 hours. After 2 hours I called them and they told me that the transaction was denied, and that someone would be calling me back to let me know how I might get a refund. Well no one has been calling me back. I 've left them Emails, and called back, and they say the same thing, someone will call me back with information about a refund, and basicly the business week has passed by without any calls r... |
The Western Union Company Money transfers other transaction issues October 13, 2016 - Western Union has put my money transfer on hold and asked me to provide more information which I did. I was told I will get answer after 2-3 days. Now ten days passed no answer. Talked to their service staff all I got is that it is in their compliance dept. to subject to approval. Same answer each time I called. I said I want my money back they said they ca n't do anything untill they hear back from the dept. Now I am totally exhausted. What a disappointing service they provide.... |
The Western Union Company Money transfers other transaction issues October 11, 2016 - On -/-/2016 I sent a Western Union Quick Collect billpayment to - - - for $4900.00. It was never received and posted to my - - - HELOC account.... |
The Western Union Company Money transfers fraud or scam October 7, 2016 - On -/-/2016 I sent a Western Union money transfer in the amount of $930.00 to - - with - to purchase credit repair. Western Union had - - flagged as fraudulent in their system and they proceeded to ask me several questions about -. I told them what she did for a living and what I was paying for. Western Union approved the transaction and did n't alert me to the fact that - and this company was a scam. I never received credit repair services from this company and - ceased communication with me. I was scammed out of almost $1000.00 and Western Union is refusing to r... |
The Western Union Company Money transfers money was not available when promised October 1, 2016 - I Western Union $40.00 to a family member in - - almost a month ago, the agency refused to give my brother the money because they made a mistake in the spelling of his name, I contacted Western Union and requested a refund so I could re-send the funds, they said there was no need for all that, that they would fix it and release the funds to my brother I accept it that thinking this people were righteous, my brother went again to try to collect, they refused him again, I called Western Union again and now they 're claiming is government policy and are requesting my brother email/mail a ... |
The Western Union Company Money transfers fraud or scam September 15, 2016 - I had posted an ad looking for - tickets to a concert. I was contacted by someone named - - who had provided me pictures of the tickets and had agreed to send them via fed ex. They required me to send the money via western union in -. I had sent the money and then they stopped responding to my texts. The money was picked up before I could cancel the transaction and the receiver no longer answers my calls or texts.... |
The Western Union Company Money transfers wrong amount charged or received September 8, 2016 - On - -, 2016 I went to the Western Union @ - - - -, -, GA - ph # - @ -. The agents name was - - who transferred money he had not reviewed the tape yet, therefore, I called Western Union customer service at - from transaction # - for $800.00 from - - - in NJ. While I was there a female customer was too close for comfort ; so. I turned around to see what she was doing. - - was counting the money so when I turned back around he gave me the money without doing a recount for its trustworthiness. I left the store and went to - - a few ... |
The Western Union Company Money transfers other transaction issues August 23, 2016 - -/-/16 I received a western union transfer from - - NV and tried to transfer the cash to the - prepaid card I had for this type of transaction. I received a notification that the money had been credited to the card but - seconds later western union voided it off the card. I have spent the last 3 weeks trying to get someone from either company to help me. Both companies blame the other. - says they received the money but western union voided it and western union says they sent the money to the card. But I have still no access to it. I have all copies of transaction and even... |
The Western Union Company Money transfers other transaction issues August 19, 2016 - ON -/-/2016 AT AROUND -, I CREATED A TRANSACTION TO SEND MONEY TO SOMEONE USING MY CREDIT/DEBIT CARD. AFTER I CONTACTED WESTERN UNION AROUND - TO FIND OUT THE STATUS, I WAS TOLD THAT THE FUNDS WAS PUT ON HOLD BECAUSE THERE WAS A PERSON WITH A SIMILIAR NAME THAT WAS ON SOME SORT OF SANCTION LIST. THEREFORE THEY REQUESTED THAT I FORWARD A COPY OF MY PHOTO IDENTIFICATION TO WHICH I EMAILED IMMEDIATELY. HOWEVER, MY PHOTO ID E-PIRED AND I HAVE NOT YET RECEIVED MY NEW UPDATED ID FROM THE NY DMV. I E-PLAINED THIS TO WESTERN UNION AND AFTER NUMEROUS CONVERSATIONS WITH MULTIPLE REPRESENTATIVES,... |
The Western Union Company Money transfers other transaction issues July 31, 2016 - Within the last two years I have used Western Union to wired thousands to my sons living out of state and instantly paid the corresponding fees. On - -, 2016 I wired money plus processing fees through the WU online system. This money was not need by the receiver so I requested a refund on - - but each day WU 's customer service representatives and supervisors refuse to provide that refund. They 've even gone as claiming that - Bank refused to process their refund. This statement is absolutely dishonest as verified by my bank, which confirmed no attempt to refund this money was e... |
The Western Union Company Money transfers incorrect/missing disclosures or info July 28, 2016 - I sent money transfer around - -. I always send Money transfer without Id. I have doing it for years for family members. I also have received money transfers. Agent states as long as its $100.00 or less, you can send without ID. There is no change in sending funds regarding Id, unless funds go over a certain amount. Receiver was unable to pick up money transfer, and was told by agent it is being HELD. The receiver was asked for ID. Receiver does not have Id. We requested to have Money Transfer name change so money transfer funds can be picked up. Numerous calls were made, along with em... |
The Western Union Company Money transfers other transaction issues July 28, 2016 - I did money transfer to a bank account using Western Union on -/-/2016. The money was never received by the receiver. After that I called more then 15 times to Western Union to request the refund on this transaction. Every time I was assured that they have submitted a request for the refund and I should hear back in 24-48 hours. They never called me back and every time I call they keep telling me that someone will call me back within 24-48 hours and no one calls back. On -/-/2016 I spoke to a manager name - ( operator id # - ) and she assured me that she will call back in 24 ... |
The Western Union Company Money transfers other service issues July 8, 2016 - - - 2016 - hours Multiple individuals attempted to assist me, completely failed and I was too outraged to get any names. Spoke via telephone to - customer service agents, who were worthless and incompetent. Western Union is taking extremely horrendous care of a veteran. WU is using fraudulent advertising & claims. WU DOES NOT help people send money. WU is NOT fast, DEFINITELY NOT reliable and darn sure NOT convenient. I was actually told that I was NOT ALLOWED to file a complaint ticket due to WU - up my transaction. I have documented proof that I submitted the transaction corre... |
The Western Union Company Money transfers fraud or scam July 6, 2016 - I thought I was buying an - online. The person told me to transfer them money and they would ship the product. I sent the money and then they blocked me so I could n't complain to them that I was scammed out of money... |
The Western Union Company Money transfers fraud or scam June 28, 2016 - I was scammed out of $200.00 by a person who claimed that he sell me a part for my dirt bike. I sent him the money via Western Union Transfer and now he is not answering his phone or returning any of my texts.... |
The Western Union Company Money transfers other service issues June 23, 2016 - It took - different phone operators at - more than 20 minutes to complete my opt out request to limit the sharing of my information. It felt predatory and like they were just reading a script to get me to just opt out of emails from their company instead of limiting my sharing with affiliates and non-affiliates. The operator kept promising me that they do n't share my information with affiliates and non-affiliates when the privacy policy that I agreed to when signing up, clearly sates that they do. Their privacy policy can be found here -... |
The Western Union Company Money transfers fraud or scam June 15, 2016 - Today I received an email from Western Union. The email stated that a $270.00 transaction failed. This transaction was between a person posed as myself and my mother. The transaction was going to someone in -, but we live in -. I believe my identity was stolen. My ID has been stolen and I believe someone tried to make a transaction with it... |
The Western Union Company Money transfers fraud or scam June 13, 2016 - My son, - - and his girlfriend -, ordered a dog on - for $270.00 on - -. The seller on - - " - '', email address --, phone number - - - -. The western union transaction was sent to - - from - -- # -. The seller told him to western union the money and he will receive the dog the next day on - -, 2016. After sending the money, my son got a call from someone ( - ) requesting additional fees of about $800.00 stating that the dog was stuck in MN and they needed the money to purchase a special crate for the dog. My son c... |
The Western Union Company Money transfers money was not available when promised June 13, 2016 - A Western Union money transfer # - was sent to me - - some weeks ago while I was traveling and since then WU has refused to honor the transaction on more than one occaision.... |
The Western Union Company Money transfers other service issues June 11, 2016 - WHY WESTERN UNION RUNS AN ILLEGAL AND DECEPTIVE ORGANIZATION : ( 1 ) BECAUSE ALL THEIR FACILITIES LISTED ON THEIR WEBSITE ONLINE AS " AVAILABLE '' EITHER HAVE A SMALL DOLLAR AMOUNT LIMIT FOR PICK-UP OR ARE CLOSED EVEN THOUGH THEY ADVERTISE THEMSELVES AS " OPEN ; '' ( 2 ) ALL THEIR TELEPHONE OPERATORS ARE FROM - AND DO N'T EITHER SPEAK OR UNDERSTAND - ; ( 3 ) THEY PURPOSEFULLY MAKE IT HARD FOR YOU TO PICK UP YOUR MONEY SO THAT THEY CAN COLLECT AND KEEP THE DAILY INTEREST AND/OR HOPE THAT YOU GIVE UP AND LEAVE IT WITH THEM FOREVER, THUS ALSO GOING BACK INTO THEIR OWN ACCOUNTS FOR THEM TO K... |
The Western Union Company Money transfers fraud or scam June 11, 2016 - I was asked If I was interested in making money weekly. I was told I can change my - into -. He informed me that I could send the money to ANYBODY I wanted to and he was going to add a - to the end and that and send it back to me. All I had to do was send him half. Ex. I send $150.00, he goes in the system and add a zero ( $1500.00 ) and I was supposed to send him $750.00.... |
The Western Union Company Money transfers other service issues May 24, 2016 - 1. On -/-/15 I sent $ - Western Union - - - my son in college there. Apparently it was not picked up. 2. Western Union kindly sent me an email stating that funds were not picked they included the last digits on the trucking number see attached. 3. i Responded by telephone : requesting to send it to the agnt through which I 'd wired it. Not acceptable unless I presented a proof of trucking number. I was not able to locate the receipt. I conitnued to meet their requirements to recover the funds. I faced more demands of requirements last requirement to provide oicture ID, Addr... |
The Western Union Company Money transfers wrong amount charged or received May 19, 2016 - western union repeatedly charged me - per transaction when I would send money theru theyre website where i was offered a $5.00 sending fee they said they reimburse never did... |
The Western Union Company Money transfers other service issues May 10, 2016 - I purchased a money order from Western Union in - - # -. The money order was never used and is still complete and unsigned. The money order number is - and I do n't have the purchase date. The amount of the money order is - ( - Dollars ) but Western Union Services says they will only cash the money order back in for - ( - Dollars ). I feel this is illegal as the original amount spent on this money order was - ( - Dollars ).... |
The Western Union Company Money transfers other transaction issues March 14, 2016 - On -/-/2016 I sent $300.00 plus a $10.00 service fee through my savings account at - Bank to Western Union via online. I was to receive an email with the tracking # but no email arrived. I did not have a tracking # and when my son went to pick up the money he was unable to get it. Online at both my bank and Western Union ( using my cell phone # at WU ) I was informed the money was transferred from my account and was at WU. I went online to WU and after 2 hours online and on the phone the rep told me they would resend the email with the tracking # within 24 hours. An email again di... |
The Western Union Company Money transfers fraud or scam February 21, 2016 - My mother sent me $50.00 from -, MI, I went to pick it up at - - - - - -, TN -.The attendant behind the counter said that Western Union is requesting my Full SSN and that he could not complete the transaction until he had it. I know this is not correct, but he was holding my money hostage until he had my SSN. I 'm contacting your agency because I think that the store or Western Union is doing something illegal in this practice. The store also charged me an extra dollar before they gave me money. I called Western Union, but have not heard anything as of this complaint.... |
The Western Union Company Money transfers fraud or scam January 30, 2016 - In - 2015, I transferred money to my son via Western Union. Today my son told me that he received a debit card in the mail! I have a problem with this. Obviously, my son was in need of money at the time, and I believe Western Union is using the transfer of money as an opportunity to scam, defraud or otherwise take advantage of the disadvantaged by mailing debit cards to those recipients ( with name and account number imprinted on it ). I am hoping the Federal agencies will step in to require Western Union to discontinue mailing solicitations to my son ( who is considered a " - person '... |
The Western Union Company Money transfers other transaction issues January 13, 2016 - Back on -/-/-, I wired some money to my cousins bank account using western union, when my cousin went to the bank on numerous occasion 's to get the money, she was notified by the bank that the money was not there, I contacted western union about this and had an investigation done. since then, the money has still not been picked up by my cousin and the bank confirms that the funds are in the account, but they keep telling my cousin that the money is not there. Her account is currently closed and the bank refuses to furnish western union with the proper documentation needed to refund my mo... |
The Western Union Company Money transfers other transaction issues December 18, 2015 - I have a mortgage with - ( - - - ). I wanted to pay on line so they transferred me to Western Union Speed Pay on the web. I put in all my information, and submitted it. After that, I realized that I may have left off a digit in the bank routing code, but there was no way I could tell as the pop-up screen was gone. I would like Western Union Speed Pay to send a confirmation or problem report to the email address I provide, it would make life simpler. ... |
The Western Union Company Money transfers fraud or scam December 17, 2015 - -/-/2015 I am received a call from - - - - - from the " -. '' the transfer of title of my name in the name of - and - -. - - - - - sent me the documents to transfer title. Legitimate or fake - I do not know. For a very urgent request by - - - - - -, I am, -/-/2015, using " Western Union '' at - o'clock - minutes. I sent $900.00 ( - - dollars ), but has received no receipts. I asked - - - - - send any - any ID or other official proof of his identity, he refused under various pretexts, he deman... |