The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

Domestic (US) money transfer Other transaction issues Oklahoma

I did money transfer to a bank account using Western Union on -/-/2016. The money was never received by the receiver. After that I called more then 15 times to Western Union to request the refund on this transaction. Every time I was assured that they have submitted a request for the refund and I should hear back in 24-48 hours. They never called me back and every time I call they keep telling me that someone will call me back within 24-48 hours and no one calls back. On -/-/2016 I spoke to a manager name - ( operator id # - ) and she assured me that she will call back in 24 hours which she never did. I would like to receive the fund back via check mailed back to my home address.