International City Mortgage, Inc. Mortgage Complaint

International City Mortgage, Inc. Mortgage department,

FHA mortgage Application, originator, mortgage broker Texas

I am a - and I sent a client to iCity Mortgage in the beginning of - 2015. On - -, 2015, we executed a contract for a typical 30 day closing. On - -, 2015 they finally closed it. However, the entire staff that worked on this file, did not work with a Time is of the Essence '' sense of urgency throughout the entire process. At the end of a closing extension for 2 weeks, - - was to be the latest the seller could close, as they had plane tickets and were going out of the country for a month. We were in and out of underwriting because they kept coming up with items that needed to be corrected. Instead of telling us all at -. This took several days. - - - - VP of the company, - -, text me he got the ok from quality assurance and sent


informed. Way past closing time. - - after -, quality assurance finally approves the file and releases it to docs out. It was about - before title received notice. Again way past closing time. - - title is does not have instructions from the lender and does n't receive them by end of day. - - - am title receives instructions for only the - lien but not the - lien, no Deed of Trust and the lender did n't put the verbiage on the buyer docs that the buyer will be signing with a POA. - - emails that she was not made aware there would be a -, when it was sent to them several days ago. Another copy is provided to her. - asks - -, if they are going to draw up the DOT and if so to put the sellers wife on it and include a minerals reservation clause in it per the contract. Also to include the vendor'e lien information in the deed. - says they 'll draw up the Deed. - - title still does not have docs for the - lien. - asks for it again. Lender provides DOT with errors. Lender did not have any of the items on the Deed that was requested by title. - -, title orders DOT on a rush from her attorney. Title has the DOT from their attorney within 10 minutes. Thankfully, the sellers had barely enough time to sign before catching their flight. I have all the texts and emails between all the parties who have been involved in this file. I can send you what you need. Please let me know.