International City Mortgage, Inc. Mortgage Complaint

International City Mortgage, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Mexico

- - has repeatedly reported late mortgage payments made on time and verified via confirmation. International City Mortgage ( ICM ) has failed to assist/correct the fraudulent reporting of its mortgage payment processing center " - - ''. The excuse for the failure of - - to properly and promptly apply payments provided by ICM is that we provided " incorrect account information :. THE ACCOUNT INFORMATION ( BANK/ROUTING NUMBER ) WAS PROVIDED E-ACTLY AS INSTRUCTED BY - - AND IS E-ACTLY AS NOTED ON OUR CHECKS. Every payment has been made on time and is verified by confirmation statements sent by - - at the time of every payment, leading us to believe our payment has, in fact, been correctly processed. Weeks later, we receive a letter via US Mail stating they have not received payment. - - then assesses late fees and reports late payments to credit agencies. Repeated requests for assistance and resolution starting in - and continuing to the current date have gone ignored. The fraudulent reports have significantly damaged our credit. The continued lack of response or ANY resolution indicates a serious customer service issue that must be addressed. Additionally, - -, - ICM Branch Manager, upon obtaining our signature on the mortgage loan, immediately removed himself from any role of assistance, leaving us to attempt to seek resolution thru the main office in -, California ; - - - and - - have provided no relief at all. - - assured us he would " be there for the length of the loan '', if we ever had any problems, he would resolve. We are still waiting for ANY assistance whatsoever. Further, - 's promise to set up a twice-monthly payment to minimize the loan interest has evaporated ; this was a key reason we decided to use ICM. - - appears to be using empty promises and false advertising to sell his product.