Great American Finance Co consumers have reported over 13 official complaints. Out of the 13 consumer complaints against Great American Finance Co, 23% were disputed by the consumer (i.e. the consumer was not happy with how Great American Finance Co responded to their complaint) and 85% were processed in a timely manner. 8% of consumer complaints against Great American Finance Co resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Managing the loan or lease | 6 | 17% |
| Cont'd attempts collect debt not owed | 2 | 0% |
| Improper contact or sharing of info | 2 | 100% |
| Account terms and changes | 1 | 0% |
| Communication tactics | 1 | 0% |
| Taking/threatening an illegal action | 1 | 0% |
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Stop CallsGreat American Finance Co Consumer Loan account terms and changes August 16, 2016 - Checking credit report, found credit inquiry from Great American Finance. Call them, identified myself with ss #. They tell me they have no record of running my credit. Called - and was told the only way they can do anything is with a deletion letter. So I guess - has no authority or remedies here when there 's potential fraud, seems a bit short sighted to not have some built in protection or authority required by credit agencies. Then again, they 're here to sell us that protection, way to go on that one, someone 's always looking for a way to take our money. Since they have no au... |
Great American Finance Co Consumer Loan managing the loan or lease June 1, 2016 - Great American Finance Company is horrible to say the least I have never missed a payment when I open the account and made all my payments up to date. I went online and made my payments always. In - - I notice the company report a 30 day late when I was not late, I called them to discuss the issue and they stated that its because I had not full paid my total due in - -, I then explained the issues and also stated that I was never informed that I had a late payment in - -, in which GAFCO stated that it was a late fee that just kept on adding up. I explained that was very decep... |
Great American Finance Co Consumer Loan managing the loan or lease managing the loan or lease November 18, 2015 - On the companies website, they show a due date which is not the correct due date. I made payments for two months and found out that I was late even though I was making payments by the date that I thought was the due date. I told the company what happened and made sure that I paid by the due date they told me on the phone and eventually paid the account off in full. I asked if the late payments could be deleted because their due date showing on their website is not my actual due date and they have told me no numerous times. I even told them this was holding me back from buying a house and they ... |
Great American Finance Co Debt collection communication tactics frequent or repeated calls October 6, 2015 - I received a call from - - at Great American Finance Company from the number - at work a past due balance on a furniture bill that is $110.00 and some change. I asked - - not to contact me at my job. He ignored my request and continued to tell me again that he was calling about my bill and that if I paid my bill then he would n't be calling me. I explained to him that I made a request for him to not call my job and the I will be reporting him to the FTC and - - 's office and his response was do what you got ta do ''! He went on to say you should be paying your bills. I ... |
Great American Finance Co Consumer loan managing the loan or lease April 20, 2015 - Great American Financial account No : - open date -/-/- my last payment made was -. Great American Financial claim to have received a payment on -/-/- this is not true. I have as for validation and they have refused. ... |