Sun West Mortgage Company, Inc. consumers have reported over 90 official complaints. Out of the 90 consumer complaints against Sun West Mortgage Company, Inc., 22% were disputed by the consumer (i.e. the consumer was not happy with how Sun West Mortgage Company, Inc. responded to their complaint) and 92% were processed in a timely manner. 1% of consumer complaints against Sun West Mortgage Company, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 46 | 17% |
| Loan modification,collection,foreclosure | 22 | 18% |
| Application, originator, mortgage broker | 12 | 33% |
| Credit decision / Underwriting | 5 | 60% |
| Settlement process and costs | 5 | 20% |
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Stop CallsSun West Mortgage Company, Inc. Mortgage loan servicing, payments, escrow account March 14, 2017 - I am behind on my mortgage by 40 days. I tried to make a payment tonight online at SunWest 's website. The site would n't allow me to make a payment, stating : " Loan # - as of -/-/2017 - EDT One Time Payment is not available at this time because your mortgage payment is now 30 days or more past due and your loan is in default. We are concerned about your missed mortgage payment and we want you to be aware of the assistance available to you in case you are unable to bring your payments current. Please contact SWMC 's Home Retention Department at -. Your Personal Concierge is availab... |
Sun West Mortgage Company, Inc. Mortgage loan servicing, payments, escrow account March 1, 2017 - To Whom It May Concern I am getting jerked around by Sun West Mortage Company. What happened is when I first set up my automatic payment I wanted to make a $1000.00 dollar payment each month. It would cover the payment and anything else was to go to principal. Sun West Mortgage Company decided to raise my monthly payment from $890.00 to $930.00 That was no problem since I was paying a - dollars per month or so I thought. Turns out they added the $100.00 the $930.00 equaled $1000.00. It was $39.00 more than I requested to be taken out. Subsequently, I did not have the extra... |
Sun West Mortgage Company, Inc. Mortgage settlement process and costs December 28, 2016 - I refinanced my mortgage using contour mortgage. My current mortgage company sunwest mortgage gave contour a payoff on - -. I signed the closing papers on - -, 2016. I have my monthly payments directly come out of my checking account every - of the month. I was advised by sunwest to cancel my - payment threw my bank due to the signing which I did. - also calculated per dime payments into the final payoff which would bring the payments current from the date of requested payoff until - - when the payoff check was received. I received a letter from sun West stating my l... |
Sun West Mortgage Company, Inc. Mortgage loan servicing, payments, escrow account December 24, 2016 - I recently refinanced my house with the same lender. The closing date was set at the end of - and I had already sent in my payment for the month of -. As there was to be two months of " skipped '' payments ( notice enclosed ), this would have been - and - with payments beginning -/-/-. I called the broker, -, who stated that Sun West Mortgage would catch the error and return the check. When the check was not returned in several weeks ' time, I began inquiries. They acknowledged receipt of the - check, but after that, there is obfuscation only. One individual claimed that... |
Sun West Mortgage Company, Inc. Mortgage loan servicing, payments, escrow account November 21, 2016 - SunWest Mortgage Keeps on calling and sending letter saying our account is seriously past due not respecting the 15 day grace period calling my cell phone and job threatening to take action and foreclose on property... |
Sun West Mortgage Company, Inc. Mortgage loan modification,collection,foreclosure November 18, 2016 - Sunwest Mortgage has maliciously reported my mortgage account incorrectly. This act was premeditated and vindictive. Because I am enrolled with all - major credit bureaus, I have the date ( proof ) archived. When I disputed the data, Sunwest refused to correct even after I disputed numerous times with them directly and the - reporting credit bureaus. I got the VA involved and the issue first issue was mitigated the next day. - is directly responsible for the fraudulent reporting of a federally insured VA mortgage which is a felony. She has done this malicious and fraudulent act - s... |
Sun West Mortgage Company, Inc. Mortgage loan servicing, payments, escrow account October 11, 2016 - BELOW IS AN E-CERPT FROM THE LETTER SENT TO MY MORTGAGE LENDER, WHICH THEY HAVE REFUSED TO RESPOND TO IN OVER 90 DAYS. THEY ACKNOWLEDGED RECEIPT OF THIS LETTER BUT REFUSE TO ADDRESS MY CONCERNS. Dear Sir or Madam : I am writing to you for the 2nd Time to dispute the validity of accounting and servicing of my mortgage, your accounting practices are such that all payments are credited to fees and/or penalties which are given application priority over principal and interest crediting which subsequently leads to your compounding additional late fees when the security note expressly states that la... |
Sun West Mortgage Company, Inc. Mortgage loan servicing, payments, escrow account September 27, 2016 - Background. This is the second CFPB complaint I 've found it necessary to file arising from a HECM I have with Sun West Mortgage Company ( " SWMC '' ). CFPB Case Number - is incorporated herein by reference. SWMC falsely claims that it has not received proper documentation of the completed repairs as a pretext for illegally retaining the unused balance of my repair set-aside funds for its own enrichment. SWMC is illegally withholding the unused balance of repair set-aside funds ( well in excess of $2000.00 ), which it should have reimbursed to me and/or credited to my line of credit fo... |
Sun West Mortgage Company, Inc. Mortgage settlement process and costs July 27, 2016 - I currently have a home loan with Sun West Mortgage Company Inc. that I am refinancing with the same company. I started the process around the beginning of -. Everything started off smoothly, recently however, the process has been severely delayed by Sun West and it 's service providers. I have a number of questions, all of which I have addressed to Sun West, and none of which have received any sort of satisfying response ( if any at all ). I have a number of concerns regarding the process ; 1 ) My original loan processor mysteriously changed after my appraisal and I was given absolutely no... |
Sun West Mortgage Company, Inc. Mortgage loan servicing, payments, escrow account June 13, 2016 - I received a phone call and a late payment statement from Sun West Mortgage Company, Inc ( SWMC ) on or about -/-/2016. After looking at my - - online payment detail I called SWMC mortgage and explained my bank showed they mailed the payment on -/-/2016 and the payment processed -/-/2016. I was told they did not process the payment until -/-/2016, which created the late fee after -/-/2016. I explained they had internal issues processing my payment late and that was not my fault. They said they could wave half of late fee ( $42.00 ). I told them no because ... |
Sun West Mortgage Company, Inc. Mortgage loan servicing, payments, escrow account May 16, 2016 - SUNWEST MORTGAGE. Roof damages and my insurance carrier ( - ) approved a full roof replacement. I had to inform mortgage Company Sunwest about this because the repair check was a 2 party check to me and mortgage company. After filling out all the paperwork, Sunwest informs me that they will keep up to $150.00 of the contractors money so they can pay their own inspector to come make sure work is completed. I spoke to my loan officer and my insurance carrier and neither has ever heard of this practice. I look at all my loan docs when I signed with Sunwest, and no paperwork shows that if I h... |
Sun West Mortgage Company, Inc. Mortgage loan servicing, payments, escrow account May 11, 2016 - We refinanced our home with -, who sold our mortgage to SunWest Mortgage. We set up our mortgage on automatic payment, so there have been no late fees. An escrow account was set up as part of the refinance. We were supposed to have two months " buffer, '' and during the refinance, $480.00 was placed in the escrow account, with $300.00 escrow payment due each month to cover Homeowner 's Insurance, FHA Insurance, and County Taxes. We just completed our first year, and our property taxes went up by $100.00 for the year. As of today, we had over $700.00 in our account, which is more th... |
Sun West Mortgage Company, Inc. Mortgage loan servicing, payments, escrow account April 1, 2016 - I have a - mortgage from Sun West Mortgage Company. After the repairs were completed, Sun West Mortgage Company sent me my monthly statement -/-/- for my upcoming - 2016 mortgage payment. The statement showed the unused funds were applied to my bill and I still will have a remaining credit for about half a month worth of mortgage. The statement clearly indicated under please pay amount that it was a negative ( credit ) amount. Because of that monthly statement, I rearrange my finances to cover things I normally did not have room in my budget. On - -, 2016 Sun West Mortgage sen... |
Sun West Mortgage Company, Inc. Mortgage loan modification,collection,foreclosure April 1, 2016 - I am currently - to the - -, I fell behind on mortgage payments, Internet services are not always available. I 've reached out to the bank several times to see what options were available to me to no avail. My credit score is dropping dramaticly. I finally was able to make a call and speak with someone. I asked what my options are and she told me that I would have to fill out, scan, fax all this paperwork to her to see ; otherwise there is nothing they can do for me. I explained my situation and how these resources are not readily available to me. She then told me that I should 've pl... |
Sun West Mortgage Company, Inc. Mortgage loan servicing, payments, escrow account March 30, 2016 - My mortgage company, Sunwest Mortgage, is repeatedly calling my mother and my ex mother-in-law and leaving messages for me, by name, asking me to call Sunwest mortgage. I have never put the phone numbers they are calling repeatedly on my account. In fact, I just recently updated my phone number with Sunwest mortgage in - so they do have a correct phone number for me. I can not imagine that this is legal? This is embarrassing and frustrating. ... |
Sun West Mortgage Company, Inc. Mortgage credit decision / underwriting November 24, 2015 - Was told needed - items ( conditions ) then after given to me they turned me down from original information not of the conditions. They drug me along for 90 days ... |
Sun West Mortgage Company, Inc. Mortgage loan servicing, payments, escrow account July 5, 2015 - SunWest Mortgage is receiving - loan # - and not reporting to -, - & - as well SunWest refuses to send me my monthly Mortgage Statement and without my permission enrolling me in paperless billing and making it difficult for me to send in my payment they are taking ever avenue to direct me in auto-pay I REFUSE TO GIVE THEM PERMISSION TO AUTO WITHDRAWAL FROM MY ACCOUNT in lieu of my refusal there making it difficult to manage my payments and there not reporting history. ... |
Sun West Mortgage Company, Inc. Mortgage application, originator, mortgage broker June 30, 2015 - I have requested to contact to the CEO a number of times but with no regard. Sun West Mortgage Company ( --, -- and -- ) did the following. -. Had me sign a loan application where they led me to believe there was no closing cost leaving - section blank and claiming at that point it was no money to closing cost loan. -. - was done saying - thing and then - months later it was noted as an error. - months with no follow up. We had a weekly request in on what is going on with the refinance and every week Sun West claim was all good and still in th... |
Sun West Mortgage Company, Inc. Mortgage application, originator, mortgage broker June 29, 2015 - I am a - in Arizona ( - ) I was doing a deal with a buyer of mine that just canceled after - days. We reached full acceptance of this contract on - -, 2015. This deal was a - on an acre, just outside of - AZ. The property is on septic and has a well agreement, and a road agreement. The buyer is very well qualified and just wanted a low payment with enough land to build a big workshop, so this property fit perfectly. We were done with all our inspections and sent everything to underwriting the beginning of -. The good and hardworking folks at - did the best they could... |