Sun West Mortgage Company, Inc. Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Sun West Mortgage Company, Inc. Mortgage department,

VA mortgage Loan servicing, payments, escrow account Washington

To Whom It May Concern I am getting jerked around by Sun West Mortage Company. What happened is when I first set up my automatic payment I wanted to make a $1000.00 dollar payment each month. It would cover the payment and anything else was to go to principal. Sun West Mortgage Company decided to raise my monthly payment from $890.00 to $930.00 That was no problem since I was paying a - dollars per month or so I thought. Turns out they added the $100.00 the $930.00 equaled $1000.00. It was $39.00 more than I requested to be taken out. Subsequently, I did not have the extra $39.00 but I did have over $1000.00 dollars in the account. They said I had insufficient funds so they docked me $15.00. I know it does not sound like much but they threatened me with a bad credit score if I did not pay up immediately. I tried to call them over a half dozen times and one day in particular I was disconnected three times and that really chapped my hide. Sincerest regards -

Sun West Mortgage Company, Inc. customer in Washington
Mar 01, 2017

* Source: CFPB Complaint Database

Sun West Mortgage Company, Inc. response to complaint:
Closed with explanation

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