Sun West Mortgage Company, Inc. Mortgage Complaint

Sun West Mortgage Company, Inc. Mortgage department,

VA mortgage Loan servicing, payments, escrow account Virginia

I recently refinanced my house with the same lender. The closing date was set at the end of - and I had already sent in my payment for the month of -. As there was to be two months of " skipped '' payments ( notice enclosed ), this would have been - and - with payments beginning -/-/-. I called the broker, -, who stated that Sun West Mortgage would catch the error and return the check. When the check was not returned in several weeks ' time, I began inquiries. They acknowledged receipt of the - check, but after that, there is obfuscation only. One individual claimed that the payment was included in the return of the escrow account, which is false ( copy of the escrow balance and the check enclosed ). Enclosed is a copy of the letter which I sent to the CEO ( no name was given in the online information ). I have also enclosed a copy of the " stub '' from the statement for which the - payment was made. I also received an email from a -, Servicing Representative stating that they would provide me with a formal written response by -/-/- which did not happen. Documents are in the attached PDF file.