Review and analysis of over 85 complaints against Navy FCU
Navy FCU consumers have reported over 85 official complaints related to Managing the loan or lease. Out of the 85 consumer complaints against Navy FCU, 22% were disputed by the consumer (i.e. the consumer was not happy with how Navy FCU responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against Navy FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Navy FCU Consumer Loan managing the loan or lease August 12, 2016 - I have several loans with Navy Federal Credit Union. I have a vehicle loan of which they are trying to deceive me every month by stating that I have to pay the next months car payment in the present month which will if im not paying attention I will pay 2 months because they 're trying to make it seem as if my payment is more than it really should be for the month. My normal car payment should be almost - per month but I always pay -. This month my car payment amount on NFCU website says this : Payment Due Due -/-/2016 PAY $780.00 I copied it from their website. I contacted the N... |
Navy FCU Consumer Loan managing the loan or lease April 28, 2016 - I had applied, and received a loan for a used vehicle from Navy Federal Credit Union. My wife had set up automatic deposit thru work payroll. Our first payment was split between - different pay periods from my wife 's employer. The first half was received before the first initial payment was due. I, unfortunately, did n't realize that the second half, of the first payment, was going to be - day late. I then received a notice in the mail about potential late fees and possible implications to my shares in our account. The payment had already been completed. There was n't even a - day ... |
Navy FCU Consumer Loan managing the loan or lease April 7, 2016 - This is in regards to both my Auto Loan and Consumer Loan with NFCU. Over the last two months I noticed the breakdown of my per Diem and the amount going to principal/interest based on the number of days in the billing cycle was wrong.I was being over charged interest despite the calculation of the per Diem x number of days since last payment. I called over two weeks ago and was told our account would be audited. ( The reason their representative recommended an audit was because she too said we were being charged more and she did n't know why. ) After a week of no response, I called back only ... |
Navy FCU Consumer Loan managing the loan or lease March 24, 2016 - - - -, received debt consolidation loan at - % to payoff high interest loans. One of those high interest loans was to Navy Federal Credit Union ( NFCU ). I had - write NFCU a check for $32000.00. On about - - -, I noticed an unusually large amount still in my account. It appeared NFCU has not cashed their check for $32000.00. I called NFCU to see what the issue was. The rep stated NFCU returned the check because of an endorsement issue but they have fixed the issue and will apply the check towards the balance. The rep stated I would be getting a letter stating the c... |
Navy FCU Consumer Loan managing the loan or lease January 31, 2016 - Each month my auto payment is due on the -. The bank states I have ten days beyond this to make my payment before a fee is assessed. But the bank will make a fee assessment sometimes before the ten days. I will have the money in the account every month before the ten days. The bank goes in on the tenth day takes half the payment, charges a fee assessment and then takes the rest of the payment. If I have ten days then the fee should not be assessed until the eleventh day. When I contact the bank about reimbursing the fees they stare they can only reimburse - time as a courteously but no m... |
Navy FCU Consumer Loan managing the loan or lease managing the loan or lease December 4, 2015 - I made a payment of - to go to auto loan payment on -/-/2015. The bank set up an auto payment of - to come out on -/-/2015 without my knowledge. I was overcharged within a few days apart from each other. Unacceptable. ... |
Navy FCU Consumer loan managing the loan or lease September 24, 2015 - In - my now ex-husband and I obtained an auto loan with Navy FCU. At the time we were separated and he was responsible for making the payments since he did have possession of the auto. I was informed at one point that the loan was behind and when I spoke directly to their customer service department I was told that out of 40 months - payment were late. I was also informed that the loan was refinanced to lower the payments and that I was still responsible. I did not sign any paperwork for any type of changes to the initial loan. I did not receive notice nor copies of the paperwork and it ... |
Navy FCU Consumer loan managing the loan or lease June 16, 2015 - I was deployed to - in 2012 - - - - ). While deployed I was living near a local village and did n't have regular access to mail, internet or phone. I received a letter from my auto loan holder - Navy Federal Credit Union - that I missed a payment. I had setup the account to be paid automatically each month, in excess of the minimum amount, using my - credit card. I called NFCU and asked them why and they told me over the phone that I was late and it was because of insufficient funds. I told them this was n't possible, I was deployed and had more than enough available credi... |
Navy FCU Consumer loan managing the loan or lease May 28, 2015 - On - - 2015 my - Mitsubishi Truck was totaled loss andNavy Federal Credit Union financed it and I purchased GAP because theRep ex plainer that my truck if ever loss would be replaced at Bill of SalesValue. The wreck was n't my fault and they took 100 % Liabilty for the - Mitsubishi. - NFCU paid - - from - - and willReimbursed from the they 're insurance. - the Claims Repfrom NFCU refused to pay me -. - deductible stating it was included in the -. Despite GAP Claim on NFCU Website they pay up to - & - for replacementvehicle. - also has filed a cla... |