Review and analysis of over 56 complaints against PayPal
PayPal consumers have reported over 56 official complaints related to Other service issues. Out of the 56 consumer complaints against PayPal, 30% were disputed by the consumer (i.e. the consumer was not happy with how PayPal responded to their complaint) and 98% were processed in a timely manner. 27% of consumer complaints against PayPal resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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PayPal Money transfers other service issues other service issues November 30, 2015 - I have a PayPal account with a balance of $5400.00. In -/-/-, PayPal notified me that my account was suspended but without any explanation for why. I tried contacting them several times, by email & online forms, and have never received a personalized reply. I just get very generic emails that my " appeal has been denied '' but again, zero specifics as to why my account has been limited. The messages on their website are very circuitous and Kafkaesque. When I log in, I see messages like " We would like to learn more about some of your recent transactions '' however there is no way to pro... |
PayPal Money transfers other service issues other service issues November 3, 2015 - I would like to report PayPal.com for unscrupulous business practices. In -/-/-, I used my PayPal account to pay an individual for a musical transcription service. As I was finalizing the transaction, a confirmation window popped up. As in the electronic age, these windows routinely pop up to confirm a transaction, I clicked " OK '' without reading the full length of the text. As it turned out, it was a window asking me if I wanted to open a PayPal line of credit. I was upset when I realized what had happened, and found out today when checking my credit report that the situation is even w... |
PayPal Money transfers other service issues October 17, 2015 - I attempted to update my billing address with the - credit card on file in my PayPal wallet '' earlier today ( card ending in -- ). Even though I updated my mailing address with the bank that issued the credit card, the PayPal website keeps giving me an error message, Sorry, we ca n't link your card. Please make sure you have the right billing address. '' I called PayPal customer support to rectify this problem, spoke to - people, first -, then -, and - these unfortunate people just refused to fix the problem. If they do n't update my correct address on my credit card on fi... |
PayPal Money transfers other service issues September 23, 2015 - I was making a payment for an item I purchased on eBay through PayPal. While making the payment, Paypal had me put in the DOB and SSN. I did not realize I was signing up for credit line with Paypal. They pulled my credit and gave me a line which I did not want. This is a very deceptive practice. How can they get away with it? ... |
PayPal Money transfers other service issues September 22, 2015 - i bought an item from - thru paypal, paid, waited about 1 month and then usps tracking showed item was avaliable for pick up, i went to usps and they dont me that the package was not there, i kept calling them and they said they cant find the package.. ... |
PayPal Money transfers other service issues September 17, 2015 - I made an online purchase using my very infrequently used PayPal account. I thought that the charge would immediately come out of my bank account. Instead, PayPal defaulted the amount to their Bill Me Later credit that they extended to me. Looking back at the e-mail account I use for services like PayPal and online retailers, I see they messaged me on - - before they charged me interest and a late fee, but did not message me again when they actually did charge me. I did not receive a message about a statement or the charges until - - when they called me with a pre-recorded message ... |
PayPal Money transfers other service issues September 8, 2015 - I made an offer to a seller on ebay for an item. The seller agreed and took the item down allowing me to pay via paypal. Last message i had with the seller was hom stating he was going to send the item in a few days and that was on -. I have not heard from the seller since. ... |
PayPal Money transfers other service issues August 1, 2015 - I purchased a ring as described as a certified - yellow gold Alexandrite ring on eBay and paid using my PayPal account. After receiving the said merchandise I verified the information with my jeweler and the jeweler informed me that this ring was not - gold and the size of the alexandrite did not match the certification documents. Contactingboth EBay and PayPal they said they could not help me with my claim as they bothclosed my claims without informing me. As noted in the eBay terms of use it clearlystates in their money back guarantee states If a buyer suspects that an item is counter... |
PayPal Money transfers other service issues July 15, 2015 - PayPal limited my account. They claimed I 'violated their user agreement ' - but would not tell me how I did so. I 'm not aware of any violation. I have $600.00 in the account and PayPal will not release it for - days - saying that they need to hold on to the money in case of 'charge backs '. But I have no pending transactions and I 've not sold anything using PayPal for months. ... |
PayPal Money transfers other service issues July 9, 2015 - Dear Sir/Madam, Paypal is holding my funds in these accounts hostage since - -, 2015. My personal account has $5500.00, and my business account has $9400.00. The pretense of limiting my account was high level of risk. The matter of fact truth is that my accounts have never had any disputes, claims, or chargebacks. Their holding my funds is nothing but malice, and was done in bad faith. It is unreasonable and should be illegal. So far all my contacts to Paypal only resulted in either no reply or nonsense form-letters. I am asking for you intervention to:1 ) Order Paypal to release the... |
PayPal Money transfers other service issues June 27, 2015 - After multiple requests, Paypal has refused to permanently close my account. I maintain a $0.00 balance. I find Paypal 's actions contemptuous and egregious. I ask that CFPB forward this case to The GEORGIA 'S DEPARTMENT OF BANKING AND FINANCE to consider imposing sanctions including REVOCATION, WITHDRAWAL, or SUSPENSION of Paypal 's License with GEORGIA 'S DEPARTMENT OF BANKING AND FINANCE. License # -. My complaint is as follows : To : - - - -, Operations CounselPayPal, Inc. - - -, Nebraska -Phone : -Mr. -, I received your response to my CFPB complaint agai... |
PayPal Money transfers other service issues June 17, 2015 - I have received around $800.00 in overdraft charges from my bank because I am unable to control Paypal funding sources. Paypal requires that a bank account be linked to the account, and then you also add a credit card for backup funding. I have tried multiple times to modify the priority of withdrawal so that my credit card is the backup source to the paypal balance. Even though I thought I was successful in changing the priority of funds, there were other conditions that I can not easily see or understand causing a draw attempt against my bank. During my most recent calls I tried to have th... |
PayPal Money transfers other service issues May 27, 2015 - I used Paypal to submit a payment to - - - -, for a car service on - -, 2015. - advised me later that day that the payment had not been successful, and asked me for an alternative payment method. Meanwhile, Paypal confirmed that I had been charged the cost of the service and that the funds had been transferred to -. To date, - refuses to permit me to use their service because they claim there is a past-due balance for that ride. I submitted a dispute through Paypal, asking them to follow up with - to confirm with them that the payment had been made or, in the alte... |
PayPal Money transfers other service issues May 25, 2015 - I just would like the - Federal Government to do what is right byrequiring that all nonbank institutions ( ex. PayPal, - -, andVenmo ) become FDIC insured. Doing so would prevent financialdisaster for many customers if their nonbank institution were to ever gobankrupt. It 's just better to be safe than sorry! ... |
PayPal Money transfers other service issues May 20, 2015 - Paypal submitted a credit check on myself, without permission after I had made a purchase. There was more than enough money in the account. No need to charge anything to credit, nor apply for credit. ... |
PayPal Money transfers other service issues May 19, 2015 - PayPal enrolled me in PayPal Credit without me knowing that they had enrolled me and when I made a purchase it went on the PayPal Credit account instead of my regular PayPal account which is hooked up with my - I later tried to purchase antivirus for my computer and it would not go thru then I find out I owed PayPal Credit $75.00 I have a - of problems with this. 1 ) I never wanted PayPal Credit because I have a PayPal Account2 ) They should have billed PayPal like I intended them to3 ) I never received a bill or phone call or I would have paid it as soon as I knew about it! When I cal... |
PayPal Money transfers other service issues April 22, 2015 - When paying a - invoice of -, I wanted to determine if I would be charged in USD before I used my - - card, so as to avoid foreign transaction fees. Otherwise, I would use a different credit card that does not charge such fees. I called PayPal on -/-/15 at - Eastern Daylight Time and was repeatedly assured during a 14-minute phone call I would be charged in USD. I transacted the payment at - EDT on that date. I was charged in -, and - - added a foreign transaction fee of $84.00. When I called PayPal back on -/-/15 at - EDT, I spoke to supervisor -... |
PayPal Money transfers other service issues April 20, 2015 - I had purchased goods via paypal services but have not heard from the company or received the goods. Initially received first item that had errors, so initially was told via email that he would rectify it by sending another one all we had to do was pay additional shipping. So we paid the Shipping on the - of -. He took the money since and we have not heard back from and of our emails. He is also a business overseas. We tried to deal with it properly through him first but he was very argumentative and disagreeable but then decided to send us a replacement as well as keep the original whic... |
PayPal Money transfers other service issues April 7, 2015 - On EBAY, I had to take down all my items. I 'm locked out of Paypal for the forseeable future. It 's all got to do with the -. I sent it as they requested, choosing to do it by mail, certified, instead of over the internet. The tracking shows they got it on -, last Monday, and it was signed by someone named - -. '' I verified this by talking to a postal employee of the station - - - - - -, - ( - ) -, which delivers to the Paypal address I mailed to. I verified the address - - - - -. - -, - -, over the phone with a Paypal customer rep... |
PayPal Money transfers other service issues March 30, 2015 - For CFPB & PayPal Inc, Thank you for deciding to read this message to help me out in regards to a indefinite suspension which was Issued on my servicing account with PayPal. On - -, PayPal decided to manually overview my account and believed it was best to finalize my partnership. This was due to a possible violation which may have happened on my account. The permanent restriction was placed on my account causing $1000.00 to be held at my expense. The concern was that I was believed to infringe the rights of copyright holders when processing my sales with PayPal. After contacting agent... |