PayPal Money Transfers Complaint

Domestic (US) money transfer Other service issues

PayPal Money transfers department,

Domestic (US) money transfer Other service issues Washington

I attempted to update my billing address with the - credit card on file in my PayPal wallet '' earlier today ( card ending in -- ). Even though I updated my mailing address with the bank that issued the credit card, the PayPal website keeps giving me an error message, Sorry, we ca n't link your card. Please make sure you have the right billing address. '' I called PayPal customer support to rectify this problem, spoke to - people, first -, then -, and - these unfortunate people just refused to fix the problem. If they do n't update my correct address on my credit card on file, it will doubtless cause problems when I go to purchase something through PayPal with that card. - 's employee number is - ; she is a supervisor. - refused to give me his employee number.

PayPal customer in Washington
Oct 17, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

Consumer disputes how PayPal handled their complaint

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(408) 967-1000
2211 N 1st St
San Jose CA 95131
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