PayPal Money Transfers Complaint

Domestic (US) money transfer Other service issues

PayPal Money transfers department,

Domestic (US) money transfer Other service issues New York

I made an online purchase using my very infrequently used PayPal account. I thought that the charge would immediately come out of my bank account. Instead, PayPal defaulted the amount to their Bill Me Later credit that they extended to me. Looking back at the e-mail account I use for services like PayPal and online retailers, I see they messaged me on - - before they charged me interest and a late fee, but did not message me again when they actually did charge me. I did not receive a message about a statement or the charges until - - when they called me with a pre-recorded message which was after they issued the charges. I have begrudgingly paid the fees since they only amounted to just over - dollars, but the fact that PayPal automatically put the money onto the credit line, without any clear indication that it was doing so is frustrating to say the least.

PayPal customer in New York
Sep 17, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with monetary relief

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