PayPal Money Transfers Complaint

PayPal Money transfers department,

International money transfer Other service issues New York

When paying a - invoice of -, I wanted to determine if I would be charged in USD before I used my - - card, so as to avoid foreign transaction fees. Otherwise, I would use a different credit card that does not charge such fees. I called PayPal on -/-/15 at - Eastern Daylight Time and was repeatedly assured during a 14-minute phone call I would be charged in USD. I transacted the payment at - EDT on that date. I was charged in -, and - - added a foreign transaction fee of $84.00. When I called PayPal back on -/-/15 at - EDT, I spoke to supervisor -, who informed me that the only action available is to ask the merchant to refund the money. After disputing the charge with - - ( to no avail because this disputed the charge with the merchant directly, which is not what I need ), I attempted to communicate with PayPal again about this issue. I spoke to another representative who told me he would open an investigation and listen to the phone call in question to confirm that the conversation in question did in fact include the assurance that


on my profile. Again, I never heard back. I called back again on -/-/15 at - EDT, and spoke to another representative for 15 minutes who was rather difficult and rude and stalled my request to speak to a supervisor. After I insisted to speak to a supervisor, I was put on hold for 30 minutes before hanging up and calling back at - EDT, asking to speak to a supervisor immediately. I spoke to supervisor -, who told me she would send a request to an office to have a payment credited to my account to offset the fee of $84.00, and to call back to check on the status of the request. I called back the next day, -/-/15 at - EDT, and the response was that I would have to deal with this through - -, since it was a fee charged by - -. Of course, - - is in no way responsible for this issue - PayPal is, because PayPal gave me wrong information that resulted in my being charged the foreign transaction fee. After nearly a month of being forestalled and disrespected by PayPal in this matter, I decided to file a complaint with the Consumer Financial Protection Bureau.