Review and analysis of over 23 complaints against Citizens Financial Group, Inc.
Citizens Financial Group, Inc. consumers have reported over 23 official complaints related to Deposits and withdrawals. Out of the 23 consumer complaints against Citizens Financial Group, Inc., 17% were disputed by the consumer (i.e. the consumer was not happy with how Citizens Financial Group, Inc. responded to their complaint) and 100% were processed in a timely manner. 35% of consumer complaints against Citizens Financial Group, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 30, 2016 - On Monday, - -, 2016, my son deposited $500.00 CASH into a - ATM which was to be deposited into my Citizens bank account. Thinking that because it was cash, it would be available for use the next day or, 2 days at the most. Two days passed and the funds were still not available. I called my bank, Citizens and they told me that these funds were " on hold '' and would not be available until Monday, - -, 2016. Not only that, but Citizens could not give me an explanation as to why they would hold a cash deposit for this long period of time. This money was to be used for a bill tha... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 28, 2016 - 1. -/-/2016 : I wired money to a Citizens Bank account holder. The money was urgently needed. Mailing a check would be too slow. 2. -/-/2016 : Citizens Bank acknowledged receipt of the money. The money is " lost ''. 3. -/-/--/-/2016 : Daily follow-up with Citizens Bank . Money is still " lost ''. 4. -/-/2016 : Promised call from the Citizens Bank Office of the Chair by the end of the day was not received. 5. -/-/2016 : Continue to be at an impass. The money is not available to me or the specified policy older. Citizens Bank is not willing to anything but con... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 26, 2016 - My husband and I have joint checking account at Citizens Bank in -, PA. Last week he presented his payroll check to be cashed on Friday and it was denied. Saying that the funds would n't be available until SATURDAY! Never in our lives did we have a payroll check denied on a Friday. I was livid and called the manager. she made and exception and told me that everytime he would bring in a payroll check he would have to ask her to have it cashed on the Friday it was presented. The company he works for is actually only about - from the bank. No history of complaints, it 's just their POLICY! ... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 9, 2016 - Citizen 's bank refused to accept a check for deposit to my and my husband 's account that has been issued by - auto insurance company for insurance on my car because of my completion of driver 's defense course. Title deed on the car and the insurance policy is issued in the name of my and my husband 's living trust of which I and he are trustees and our adult children are co-trustees and I and my husband are managers of the trust.... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 7, 2016 - On - -, I was alerted to an ACH being drafted for $400.00 and immediately contacted both the company who processed the unauthorized transaction, and my bank. The senior banker in the branch advised me that it had not yet " hard posted '' so at this time, there was nothing she could do to stop it. I explained to her, in detail, that I have - accounts : - " catch '' account that all incoming money is transferred into, - " bill pay '' account that all debits come out of and - " holding '' account for the rest. I advised her, in no uncertain terms, that this unauthorized transa... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 5, 2016 - I received a letter dated - -, 2016 from Citizens Bank in regards to a deposit discrepancy. The letter stated that Citizens Bank credited my account $49.00 to correct the discrepancy, however, no details, date, or specific information was provided as an explanation. In fact, the letter was very elusive as to why, when and how the discrepancy was caused or detected at an unnamed later date. I called the number on the letter - asking for an accounting or date and reason for the discrepancy - the issue was escaladed to a supervisor, but no one had any specifics as to why, when or how t... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals June 30, 2016 - Received letter from Citizens Bank talking about a credit to my account because of errors in deposit amounts. No dates or deposit amounts included in letter. No way to tell if the amount credited is correct.... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals June 22, 2016 - I had attempted to obtain old account statements online from Citizens Bank, and a day or so later submitting the request I received a secure message through the online portal with a list of associated fees. When attempting to respond to the message, I received an error message that my response had not been submitted, so I called customer service. Customer service informed me they could only put a new request in on my behalf, and in roughly 48 hours I would receive a phone call with fees that I was required to agree to in order for the order to be processed. Over the course of the next week I h... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals June 15, 2016 - I opened a checking account with Citizens bank on - 2016 so I can get my social security payments deposited with them. On that day of -/-/2016 I deposited $45.00 check that I need it to cash. In - -, 2016 I received the letter from social security administration letting me know that they were going to deposit my benefits checks to the new account I opened with citizens bank.Social security administration told me in the letter that it can take 1 to 2 months for them to deposit my money. Yesterday -/-/2016, I went online to see my balance which was $1.00 before yesterday and... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 28, 2016 - I want to call attention to what I consider to be a load of -. Currently, my checking account shows a direct deposit from my employer on - - ( today being - - ). Normally, I would not think anything of this, however it shows that amount as being available now. The last time this happened, I took Citizens Bank at their word, and operated under the belief that my money was mine to use. They proceeded to hit me with $100.00 in overdraft fees - for using money that they told me ( via their website ) was available. Out of the kindness of their collective heart, they refunded $35... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 26, 2016 - In -/-/- and -/-/2015, I ordered - items using my Citizens Bank debit card. The first was from - - for $910.00 and the second was from - for $130.00. Both of these items are being refunded to my debit card. However, I closed my Citizens bank account ~ 2 weeks ago and thus can not access the original card nor the account to which the funds will be returned. At this point, I have confirmation that the $910.00 refund has already been processed and a confirmation that the $130.00 refund is in the works. When I spoke to both companies, both said the same thing - that ... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 19, 2016 - I am buying a house in -, NH. The transaction is being facilitated by the attorney - -, - who has an escrow IOLTA account at Citizens Bank with a branch convenient to his office in -, NH. Paper checks payable to the IOLTA account in the amounts of $50000.00 and $ -+ from a - - - branch in - , CA , were generated on-line and physically deposited by - - - Citizens Bank at - on Friday, - -, 2016, with the expectation that they would clear any hold within 3 business days ( e.g. by close of business yesterday, Wednesday, - -, 2016 ). When an... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 17, 2016 - I 'm having a problem with Citizens Bank and my account again.They have debited my account for $64.00 for a - overdraft. I had enough money in the account to cover the items and I also credited the account $1.00. When I called the - # the bank representative told me to read my account brochure and hung up on me. Please help me - this bank will take all the money I have out of my account and I have bills to pay.... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 7, 2016 - Citizens Bank allowed someone to cash a forged, year old stale check for over $1000.00. This person continued to cash stolen and forged checks until my account was wiped out. Had Citizens Bank exercised proper care, the theft would have been caught early. However, they continued to cash fraudulent checks until there was n't any money left. - times the amount of the check was over $1000.00 and six times they failed to verify the signature. I have copies of Citizens Banks own policies regarding cashing checks : they wo n't cash checks over 6 months old, and they require signature verifica... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals April 15, 2016 - I noticed today that a $500.00 preauthorized debit was posted to my Citizen 's bank account under " - - ''. I called the bank, and they could n't tell me who got the money but they did say that they used the router numbers to obtain the cash, and that they will conduct a full investigation and that I should call back tomorrow. I know that I absolutely did not authorize any $500.00 transactions, and I am a little suspicious that the bank would authorize such an amount without knowing who the money was going to. I have checked six months of bill paying online, and every transaction id ... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals April 4, 2016 - I opened a new bank account with Citizens Bank back in -. On - -, - they debited $400.00 from my account, leaving me with only $110.00. I had bills and other things scheduled to come out of my account. I called to find out what it was and they told me that it was a charge off account from -. I have never had an account with Citizens before. The - number customer service, was not very helpful. In fact they were very rude. I was very upset about the whole situation. They told me there was nothing they could do and i could go into the branch and file a complaint/dispute. I w... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals March 21, 2016 - Around - -, my boyfriend and I opened accounts at Citizens Bank ( CB ). Everything was going smoothly until this past Friday, - -, - when I saw that a $300.00 debit was made to - account and a $280.00 debit was made to another. I called CB that same day to report that someone ( to my knowledge ) had illegally taken money out of my account. Citizens informed me that they did n't know what the problem was and to call back on Monday when their computer system could tell them more. I call today ( -/-/- ) and CB told me that the " debit '' was done by CB due to an acc... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals March 1, 2016 - I had about $5.00 remaining in an old bank account I was not using. Another company extracted an $8.00 payment from that account because they had the account information from 2 years ago and I did not realized that the credit card I had been using for auto pay for an $ 8 monthly payment had just expired. Low and behold, my + $5.00 turned into $160.00 of Citizen 's Bank charges. They charged me - $35.00 charges in overdraft fees and another - $7.00 charges over the course of the next 20 days. When I finally received my hard copy of the charges in the mail, I contacted - and... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals February 5, 2016 - I have a savings account with Citizens Bank, where I only direct deposit funds and I use it to online transfer money to my family, who also have Citizens Bank accounts. I recently had to transfer $25000.00 into my father 's account, and so I called Citizens Bank directly and asked them what would be the easiest way to complete this. I specifically asked about their transaction fee limits ( are their fees associated, is it a monthly limit, how much money do I need to keep in my account at all times ) and they told me that 1 ) there are no fees if you are transferring within the bank ; 2 ) the... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals December 18, 2015 - Citizens Bank charged our account $230.00 in overdraft fees for - overdrafts. The charge appeared on -. The - overdrafts occurred, they say, on -. Never once did the running balance of the account go below zero - there was never an overdrafting of the account to justify any fees at all. The account running balance never dipped below $40.00. I have asked Citizens Bank for the refunding of the fees and I have not received it. They gave me an incident confirmation identifier of -. ... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals December 9, 2015 - My Citizens Bank account ( - ) was compromised by a hacker. Whoever it was attempted to access my accountant. The problem was discovered, when I attempted to log in through my mobile app. The - asked me to contact my bank because I was locked. In a previous phone with -, I was informed that someone attempted to hack my account because the log-in location did not match my usual login pattern. They immediately escalate the incident. Citizens Bank, however, did not investigate as promised but instead they reset my password but I was still unable to log-in. During all my frustration, I tr... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals December 9, 2015 - I rented a car and after returning the vehicle the rental car company made unauthorized charges to my account by stating the car was damaged.The amount of damages was highly inflated - and they could not provide proof that I caused the damage or that the repairs were actually made.I notified my bank about this unauthorized charge that not only wiped out any funds I had in the account but was also hit with Overdraft fees.The bank states since I gave the car rental company my card information they could do nothing for me and also refused to reverse/cancel the Overdraft fees stating it was my ... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals October 27, 2015 - Hi, I have a circle checking account ( # - - - ) with Citizens bank. I recently visited a branch -/-/- to deposit a check and during that visit was told that my account is dormant. Apparently since -/-/- up to this point, due to my account being inactive, I have been charged monthly fee of $5.00. Since -/-/- was Saturday, the manager at that branch was not able to answer questions on when did my account started being dormant, why there has been no communication from bank about it, I went to my regular branch ( - - -, - ) to inquire about my account. I wa... |