Review and analysis of over 39 complaints against Bank of the West
Bank of the West consumers have reported over 39 official complaints related to Loan servicing, payments, escrow account. Out of the 39 consumer complaints against Bank of the West, 18% were disputed by the consumer (i.e. the consumer was not happy with how Bank of the West responded to their complaint) and 90% were processed in a timely manner. 3% of consumer complaints against Bank of the West resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Bank of the West Mortgage loan servicing, payments, escrow account November 14, 2016 - I took out a second mortgage with Bank of the West in -. I just recently refinanced my first mortgage and consolidated the second mortgage as well. when I call to get a balance, it did not seem correct. I requested a print out of payments of my account. When received, I noticed that there were - payments never applied in - as well as other payments not applied correctly. Through 4 weeks of phone calls, messages not returned, I was told by them that they were looking into it, then it was sent to the wrong department, then someone else was assisting. I let them know I was refinancing an... |
Bank of the West Mortgage loan servicing, payments, escrow account August 4, 2016 - On - -, 2015 I reinstated mortgage # - with Bank of the West, - - -, -, -. I was in the process of selling the property and provided Bank of the West a purchase agreement, but they refused to work with us. On - -, 2015, less than a month later, the property closed on the same purchase agreement and Bank of the West was paid off at the amount they demanded. Previously, demand was made on Bank of the West to this agency for full disclosure regarding all figures supporting the payoff of this loan ; however, the reinstatement figure of $11000.00 remains unaccounted... |
Bank of the West Mortgage loan servicing, payments, escrow account June 17, 2016 - -, On -/-/- you made this statement " The Bank implemented a system enhancement effective - -, - that allows customers to make early payments and, if also enrolled in automatic payments, the automatic payment plan would still debit the scheduled payment amount due on the due date. '' You explained this was why on - -, - the automatic payment plan debited $570.00 after I had already initiated an online payment in the amount of $600.00 on - -, -. Enclosure ( - and - ) If the Bank implemented this system enhancement effective - -, -, Pleas... |
Bank of the West Mortgage loan servicing, payments, escrow account May 2, 2016 - On - -, 2015 we reinstated mortgage # - with Bank of the West, - - -, -, NE -, -. We were in the process of selling the property but Bank of the West would not work with us. On - -, 2015 we closed the sale and paid off Bank of the West. The payments totalled $150000.00 ; however, we owed $140000.00, or a difference of $15000.00. Additionally, we were charged twice for an escrow shortage of $2500.00 and attorneys fees and inspections of -. The attorney fee and inspection were incurred before Bank of the West had accepted the -, 2015 which stopped o... |
Bank of the West Mortgage loan servicing, payments, escrow account April 7, 2016 - - - -/-/- Senior Vice President - Bank of the West Hello - -, On -/-/- I made a early extra $300.00 payment using funds in account from Income Tax return deposited into account on -/-/-. Enclosure ( Auto Pay debit 0f $ - - ) As we know The Section titled " Prepayment '' in the Promissory Note states " Early payments will not relieve me of my obligation to continue to make payments under the payment schedule. '' It was explained to me this is why AutoPay debited $570.00 on -/-/- to Satisfy the Regular scheduled payment due under the p... |
Bank of the West Mortgage loan servicing, payments, escrow account April 2, 2016 - - -, There are numerous issues that have arised from your responses that I will ask to be answered one at a time through individual complaints using the CFPB site. Several of my questions were not responded too in my first complaint. First off I have been provided - Mortgage Transaction History reports from the same Loan account that do not have the same dollar amounts posted on the Interest paid colum on the date of -/-/-. Below you will find the Amounts of - -/-/- transactions from " Complete Transaction History '' that - Provided in - - from Consumer... |
Bank of the West Mortgage loan servicing, payments, escrow account March 7, 2016 - - -, - Bank of the West - - - - -, CO - RE : Mortgage Loan Accounting Department Borrower : - - Account Number : - Property address : - - - - -, CO - Dear BOW employee, Now that I finally have received " 133 days '' an answer from BOW that the debit of $22.00 from regular payment amount on -/-/- was collected as " Late Fee Payment '' It brings up quite a few more questions that need answered. - - explained, in the Promissory Note, Section titled " Late Charge '' states " If a payment is 11 days or more late, I will be char... |
Bank of the West Mortgage loan servicing, payments, escrow account November 19, 2015 - With great frustration, this is the third time I am writingregarding " the same issue. '' As of this writing, it has neverbeen corrected. The bank ( Bank of the West ) has always responded, butnever addressing the issue seeking resolution. Thus giving '' the appearance '' of complying, but never doing so. Never. The issue - the banks reporting of Late Payments to thecredit bureaus on the months of - - 2015 & -/-/2015 ( attached ) As you can see, per the banks own payment ledger ( attached ), there was never a missed payment as they have reported to thecredit bureaus. Never. Yet for th... |
Bank of the West Mortgage loan servicing, payments, escrow account June 6, 2015 - My husband and an - filed bankruptcy in -/-/-. We had a home equity line of credit with Bank of the West and the borrower was the -, my husband and me. Bank of the West was notified by the courts and our attorney. The billing continues to be sent in the name of the -, even after I sent them copies of the bankruptcy notice. I called the bank the end of -/-/- and they said they would change the name on the billing notice to my name since I did not file bankruptcy or not send notices to us at all. This process took about 4 years to complete. If a Chapter - bankruptcy was dis... |