Bank of the West Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

Bank of the West Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Colorado

- -, There are numerous issues that have arised from your responses that I will ask to be answered one at a time through individual complaints using the CFPB site. Several of my questions were not responded too in my first complaint. First off I have been provided - Mortgage Transaction History reports from the same Loan account that do not have the same dollar amounts posted on the Interest paid colum on the date of -/-/-. Below you will find the Amounts of - -/-/- transactions from " Complete Transaction History '' that - Provided in - - from Consumer Loan Servicing Department Bank of the West. This Transaction document has Interest paid amount of $570.00 on -/-/-. -/-/- Payment Fees Interest Principle $72000.00 -/-/- $170.00 $170.00 - $72000.00 -/-/- $420.00 $400.00 $23.00 $72000.00 Below are the Amounts of the - -/-/- transactions copied from the " Mortgage Transaction History '' that - - provided in his response to CFPB site on -/-/-. The interest paid amount on


-/-/- Payment Fee Interest Principle $72000.00 -/-/- $170.00 $170.00 - $72000.00 -/-/- $420.00 $170.00 $230.00 $23.00 $72000.00 Auto payment, satisfied -/-/-, late charges paid of $170.00 Both of these transaction statements show that the $170.00 was paid before the $420.00 transaction. Actually it was when I looked online and saw that " AutoPay '' debited only $420.00 for the monthly payment I then made the payment of $170.00 so the monthly payment equaled $600.00. This would make a $170.00 discrepancy on Form - for tax year -. - -, please explain which Transaction document is correct? If the Transaction History you Provided in your response to CFPB site on -/-/- is correct it brings up a new problem. The Interest Paid total on My " Form - Mortgage Interest Paid statement '' for tax year -, is $170.00 higher than the Interest Paid total amount from all - interest added from the transactions stated on the transaction history you provided on -/-/-. My accountant said he will be glad to amend my - Federal Income tax return to reflect the correct dollar figure. I am certainly not paying this Income tax return amendment as this would be a BOTW mistake. Please provide correct interest paid amount for - tax year on a revised Form -. I have enclosed a copy of the " Complaint - '', " Complete Transaction History '' that - Provided in - - from Consumer Loan Servicing Department Bank of the West as well as " Mortgage Transaction History '' that - - provided with his response on -/-/- to CFPB site. Thank you in advance for acknowledging and answering this request. Sincerely, -

Bank of the West customer in Colorado
Apr 02, 2016

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with explanation

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