Bank of the West Mortgage Complaint

Bank of the West Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Colorado

- - -/-/- Senior Vice President - Bank of the West Hello - -, On -/-/- I made a early extra $300.00 payment using funds in account from Income Tax return deposited into account on -/-/-. Enclosure ( Auto Pay debit 0f $ - - ) As we know The Section titled " Prepayment '' in the Promissory Note states " Early payments will not relieve me of my obligation to continue to make payments under the payment schedule. '' It was explained to me this is why AutoPay debited $570.00 on -/-/- to Satisfy the Regular scheduled payment due under the payment schedule. On -/-/- I made a early extra $450.00 payment using Income Tax return funds that deposited into account on that day.


That would make regular payment of $570.00 due on regular payment date according to you " -/-/- ''. As we know AutoPay should debit $570.00 on regular payment date " -/-/- ''. We know by the Note Rule an early payment can satisfy a late payment fee of a future payment date but does not ever satisfy a Regular payment due under the payment schedule. Account balance on -/-/- was $2500.00. Plenty of funds to satisfy Regular scheduled payment of of $570.00 on -/-/-. Enclosure ( - - Checking AccountStatement ) One thing we do know is the Regular scheduled payment can not be satisfied because of an earlier payment. Why did AutoPay fail to debit regular scheduled payment of $570.00 on the Regular scheduled payment date of -/-/-? Enclosure ( Mortgage Transaction History ) Thank you in advance for acknowledging and answering this request. Sincerely, - -