Review and analysis of over 47 complaints against PayPal Holdings, Inc.
PayPal Holdings, Inc. consumers have reported over 47 official complaints related to Money was not available when promised. Out of the 47 consumer complaints against PayPal Holdings, Inc., 21% were disputed by the consumer (i.e. the consumer was not happy with how PayPal Holdings, Inc. responded to their complaint) and 100% were processed in a timely manner. 15% of consumer complaints against PayPal Holdings, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 38% resulted in non-monetary compensation.
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PayPal Holdings, Inc. Money transfers money was not available when promised January 23, 2017 - I specialize in -, -, - etc. I have a few clients that pay with electronics which in turn I sell as I get them on ebay. I have quite a few that came in over the holiday and Paypal decided to lock my account without warning. They stated that it was a high risk account and it was linked to another account that they have not released to me. I have reached out to them as of Sunday -/-/2017 @ - with no resolved. My money is being withheld for 180 days. I attempted to reason with them and I got nothing. The call ended with a supervisor by the name of - ( male ). He advised that I wr... |
PayPal Holdings, Inc. Money transfers money was not available when promised January 13, 2017 - I sent a money transfer through PayPal. The recipent did not receive the money so I disputed the charges. PayPay did not decide in my favor claiming that the transfer was completed.... |
PayPal Holdings, Inc. Money transfers money was not available when promised November 16, 2016 - I have - small business accounts with -. On - of the accounts I utilize PayPal as my merchant service account. I have experienced inconsistent issuance of credit of deposits on my - account. For example : I transferred money from PayPal on -/-/2016 and it was updated as completed on -/-/2016 at -. Several hours later and at the time of this email, I 've yet to get credited for the deposit by -. My first concern is that the deposit is being used by one or both of the institutions to skim money for themselves. My second concern, is that the money is intentionally held becau... |
PayPal Holdings, Inc. Money transfers money was not available when promised November 13, 2016 - This is an incredibly long story that I am happy to share in full via telephone, but due to cognitive disorders typing is a very long process for me. Basically, I sold an item on Ebay ( eBay item # - ) last month ( - -, 2016 ), Ebay said the item was paid for the next day, so I shipped it, but never received the money via Paypal, which was how the funds were supposed to be transferred. The money was transferred from Paypal back to the buyer, who was refunded in full. Paypal and Ebay, after numerous phone calls to both companies, both refuse to help me by claiming it is entirely the ot... |
PayPal Holdings, Inc. Money transfers money was not available when promised November 12, 2016 - On -/-/2016 at - cst I commenced a transfer of $40.00 to a fellow collegue and during this transfer of monies paypal commenced to placing a hold on the funds as they were posted and moved from my account to his. I contacted paypal as there seemed to be alot of the same issues going on for myself amongst others I had spoken with that did business with Paypal. -/-/2016 at - cst I built my way up the management ladder and ended up speaking with a mgr by the name of - in the Paypal Customer Securities/Payments. At this time I had already spent about hour or more weaving my way throu... |
PayPal Holdings, Inc. Money transfers money was not available when promised November 9, 2016 - Paypal has a policy which states : If you provide tracking information ( - ) and we can confirm delivery, your payment should be available three days after we can confirm the delivery date. o Pending payments are generally released three days after we can confirm delivery, but sometimes the delivery information takes a bit longer to update. If it 's been three days and your payment is still pending, the information is still processing and the payment should be available soon. Please note that pending payments ca n't be released before you meet these requirements. I have entered tracking ... |
PayPal Holdings, Inc. Money transfers money was not available when promised October 8, 2016 - PayPal is having a glitch where the available account balance on many of their customer 's accounts is not reflecting the sum of the incoming transactions, thereby making it impossible to withdraw the full amount of funds in my account.... |
PayPal Holdings, Inc. Money transfers money was not available when promised October 7, 2016 - Essentially I have over $5000.00 dollars in a paypal account. I have been selling - as well as buying - for several months. Suddenly, after receiving a larger payment from a well known -, my paypal account was suddenly limited. The language as to why was not clear, just that they wanted me to explain where money was coming from and that they suspected fraud. Once I had told them of my business and even to look at see what I have sold on eBay, they immediately gave me a permanent limitation with no explanation as to why. I was never allowed even to appeal nor to dispute based on the ... |
PayPal Holdings, Inc. Money transfers money was not available when promised September 28, 2016 - On - -, 2016 I initiated a transfer of $270.00 from my bank account to my PayPal account. When I check to see if the funds are available, the details of the transaction states that the transferred money will be available in my PayPal balance on - -, 2016. It is now - -, 2016 and the funds are not available in my PayPal balance. The funds should have been available at - on the -. The transfer is an ACH transfer, the funds cleared my bank on - -, 2016. All PayPal says is that the transaction is an ACH transaction and can take 3 to 5 business days to show up in my ... |
PayPal Holdings, Inc. Money transfers money was not available when promised September 27, 2016 - I have a paypal account, with around - dollars in it. I want to withdraw my money back to my - checking account. I tried two weeks ago, and it shows " Internal server error. '' I contacted Paypal customer service and they did n't reply. I tried again these days and it still shows " Internal server error. '' I tried every approaches, including change browser, clean history but all did n't work. Now they still did n't give me any response, and I really need your help.... |
PayPal Holdings, Inc. Money transfers money was not available when promised September 24, 2016 - On -/-/2016, I loaded $500.00 to my paypal account at - using Paypal at the register ecash. I paid a - processing fee, so my total payment was $500.00 which I paid with cash. I have my - receipt, which I also forwarded to Paypal for their investigation. The load never posted to my paypal account. Paypal has said that there was a known " bug '' during that day that prevented loads from posting. They said that my case is not unique and this issue affected a number of people. I have called paypal 10+ times following up on my issue. They said that they are working to fix the bu... |
PayPal Holdings, Inc. Money transfers money was not available when promised September 23, 2016 - Paypal held funds exceeding $1800.00 on an item I sold on Ebay. The buyer even left positive feedback the item was received. Nevertheless, Paypal held the funds for over 21 days in violation of the Electronic Fund Transfer Act, and in spite of my complaints in writing.... |
PayPal Holdings, Inc. Money transfers money was not available when promised September 17, 2016 - I sent money via Paypal ( see below ) to a friend, and after 6 days, that money is not accounted for in their account, my account, or in my paypal balance. I have been advised that the balance would show up in my papypal account on Thursday, I have been advised that the balance would be returned to my bank account, and I have been advised that the payment was sent. As you can see, these - options do not match, AND, none of them are true. - - 2016 - - Money Sent Loading transaction details for - - Money Sent -negative $300.00 Repeat this transaction Close Paid with -... |
PayPal Holdings, Inc. Money transfers money was not available when promised September 9, 2016 - I made a sale through Ebay, the customer paid via Paypal and I did not receive said payment for over 36 hours. I had to go ahead and ship the item due to Ebay 's policies so I could keep my high ranking. I was not notified by Paypal of any issues and had to aggressively pursue contacting them where I received less than adequate support and NO follow up. This was not an isolated incident, many accounts were affected, some had bank accounts hit a negative balance because of this. Paypal did not compensate us in any way ( a waiving of fees for the transaction, like Ebay has done in the past would... |
PayPal Holdings, Inc. Money transfers money was not available when promised September 9, 2016 - I was sent money through paypal which I have used in the past and and I was sent money - - to my account the money is appearing on my account but has not been added to the money so that I can withdraw the money. I contacted them and informed them of the situation first I was told that it was a system update that was being done and it would be done in 24 hours. I went today - - and the problem is still listed on my account again I contact Paypal explain the situation and the urgency about getting the money then I am told that there is a bug in the system and they are working on resl... |
PayPal Holdings, Inc. Money transfers money was not available when promised September 8, 2016 - On the - - I received a refund from - - -. The refund deposit showed up but nothing in my balance. I do n't have access to the money. My son sent me some money on - -. I 'm a senior and needed help with the rent and groceries. The deposit showed up in my account but did n't show up in the balance. I ca n't transfer the money to my bank. I 'm filing a separate complaint for this. PayPal claims they have a " glitch '' that started on the -, is still going on today the - and may take another 24 hours to fix, if not more. It is hard to believe that a banking organiza... |
PayPal Holdings, Inc. Money transfers money was not available when promised September 8, 2016 - My son sent me some money on - -. I 'm a senior and needed help with the rent and groceries. The deposit showed up in my account but did n't show up in the balance. I ca n't transfer the money to my bank. On the same day I received a refund. Again the deposit showed up but nothing in my balance. I do n't have access to the money. ( Filing a separate report ) PayPal claims they have a " glitch '' that started on the -, is still going on today the - and may take another 24 hours to fix, if not more. It is hard to believe that a banking organization ( holding company so they can get ... |
PayPal Holdings, Inc. Money transfers money was not available when promised September 8, 2016 - Twice now within 2 weeks I am having problems with money being sent to me via PayPal that does not show in my PayPal account. The first time it seemed to be due to some glitch with their new website that seems to be missing some features or pages of their old/classic website. Both times money was sent, that I could not withdraw. I could see the transactions saying I had money, but it would not reflect in my account. Basically PayPal received money on my behalf I could not withdraw. The first time the transaction was reversed and the money was sent outside of PayPal entirely. Which seems to be ... |
PayPal Holdings, Inc. Money transfers money was not available when promised September 8, 2016 - I sold something on ebay and received a payment for $1300.00 for the amount of the item ( $1200.00 after fees ) ( transaction ID - ). The buyer paid by Paypal. Paypal received the payment, but refuses to update my balance. After several phone calls, Paypal said it was due to a " software update '' and it would be fixed immediately. It has now been more than a day. Many other sellers are having the same problem according to ebay 's community boards. Paypal keeps changing the story about when this will be fixed. Some people are being told an hour, some a few hours, some until the end of t... |
PayPal Holdings, Inc. Money transfers money was not available when promised September 7, 2016 - Paypal somehow linked my company to a - report that we have nothing to do with and froze my accounts. My company name is -. Paypal is holding my funds and causing detrimental harm to my company by freezing my processing and by not releasing some operational funds. Paypal is not communicating with me about their findings and therefore not allowing me to resolve it. Rather holding funds so they can earn interest on the money and make a profit.... |
PayPal Holdings, Inc. Money transfers money was not available when promised August 15, 2016 - 1. On -/-/- I received a total of $4200.00 from a - - from money he owned me. 2. The money was transferred to my Venmo ( Paypal Inc. ) account on -/-/-. 3. I transferred $2800.00 to - - Venmo - Paypal , Inc. ) account on -/-/-. 4. On -/-/- at - I was contacted by - . ( Venmo agent ) who stated they dont see my funds. This was Venmo case no. -. 5. On -/-/- at - I was contacted by - - ( Venmo agent ) who stated my accout was frozen and that I need to provide proof that I am authorized to receive the funds. 6. ... |
PayPal Holdings, Inc. Money transfers money was not available when promised August 3, 2016 - PayPal put hold on my payment $60.00 that I paid for a participation in a tennis tournament. I called them and they said that they will release money within 24 hours but they did not do it. There is a deadline for registration soon.... |
PayPal Holdings, Inc. Money transfers money was not available when promised July 31, 2016 - Item sold on - -, 2016, posted that day, delivered same day with signature and PayPal are holding payment until - -, 2016 even though eBay say payment should have been released when the item was delivered. I have contacted Financial Rights and they say they can not hold payments and to contact Legal Aid. I have also contacted Financial Ombudsman Service and they also said they would contact PayPal about holding money with no cause. PayPal is holding the payment to collect interest off the money from their merchant accounts it is illegal to hold the money for 21 days with no good r... |
PayPal Holdings, Inc. Money transfers money was not available when promised July 18, 2016 - I paid a service provider $2200.00 through Paypal. The " seller '' aka contractor, declined the money on - - ( same day it was sent ) because it was a 21 day hold to receive funds. So once the Seller declined, and funds never touched their bank, it was expected they would be returned to me. However this was not the case. It took until - - to receive funds after 3 phone calls and long conversations. Paypal refused to release my funds saying they were doing this to protect me. There was nothing requiring protection, however. I simply had money debited and Paypal simply held onto it... |
PayPal Holdings, Inc. Money transfers money was not available when promised July 12, 2016 - I did set up funds withdrawal from my PayPal account to my bank account on - -, 2016. Money have not arrived by now, it is - -, 2016 today. It is more then 1 month now. I did - transfers for $15.00 - and $210.00 - on - -, - both transfers were lost. I contacted PayPal regarding this number of times but I still have not seen the funds at my bank account as well as they have not returned to my PayPal account.... |
PayPal Holdings, Inc. Money transfers money was not available when promised June 20, 2016 - Ebay has placed hold on my PayPal account and is preventing me from accessing my money from a sale I 've made. Upon speaking with a manager he said that ebay will never release my money... |
PayPal Holdings, Inc. Money transfers money was not available when promised June 17, 2016 - This is the second formal complaint I am filing against PayPal because they are dishonestly preventing my law firm clients from paying me by credit card for 30 days or more by forcing me to continue to unlawfully, unethically, and immorally verify my account again and again, time after time, for this the 6th time in less than 3 months, simply because I keyed a payment in based on a faxed and signed retainer agreement from a client rather than an in-person swiping of the card, and using that as a pre-text to hold on to my money ( last transaction they kept $2000.00 out of a $2500.00 credit ... |
PayPal Holdings, Inc. Money transfers money was not available when promised June 12, 2016 - Paypal has limited my account and would not allow me to access my OWN money for 180 days. All I did was transfer $800.00 to my other account and they decided to do this to me. I no longer wish to use Paypal and would just like my money back.... |
PayPal Holdings, Inc. Money transfers money was not available when promised June 8, 2016 - I did log in to my PayPal account to transfet my money to my bank account but my money were locked and I do not have access to a few thousand dollars in my account anymore.... |
PayPal Holdings, Inc. Money transfers money was not available when promised May 10, 2016 - On - I purchased a bunch of - gift cards from Paypal - -. Paypal - - was listed as the seller on eBay and they were the company that fulfills the order via email. Last week I attempted to use these gift cards and they say they 've already been used. I first tried to contact ebay but 30 days has passed so their guarantee is up. Then I tried to contact Paypal digital gifts but they referred me to sears who referred me back to Paypal who referred me to - who referred me back to Paypal. My frustration increased when Paypal flat out refuses to send me new gift cards. I have the... |
PayPal Holdings, Inc. Money transfers money was not available when promised May 4, 2016 - I transferred - from my Paypal account to my bank account. The status from Paypal says " completed '' but the money is nowhere to be found in my bank account. Calls to Paypal remain unanswered. ... |
PayPal Holdings, Inc. Money transfers money was not available when promised April 26, 2016 - PayPal holds funds for items sold using their services. PayPal is not the seller, but they receive the benefit of the funds in their possession for items sold long after the items are delivered to the buyer when they should be in the hands of the seller. They refuse to relinquish the funds claiming you need to prove that you are a good seller to be removed from the program which assumes guilt or criminal intent. I was told I would be removed from the program after a phone call, but now they refuse and can not find record of such a promise. ... |
PayPal Holdings, Inc. Money transfers money was not available when promised April 13, 2016 - I used ebay to sell some old electronics. Without notice Paypal placed a hold on the funds in my account sent by the buyers. Paypal agreement states " Paypal may place a Reserve on funds held in your Business Account when PayPal believes there may be a high level of risk associated with your Account. '' My account has been open since 2000, I have a 100 % positive feedback. I emailed PayPal to explain the hold or why they believe my account is " high risk '' - I received NO response. Paypal agreement states " PayPal will provide you with notice specifying the terms of the Reserve '', I received... |
PayPal Holdings, Inc. Money transfers money was not available when promised April 8, 2016 - Hi, I have a PayPal account which was recently closed with $25000.00 still in it. PayPal closed the account without prior notice and are refusing to let me withdraw these funds for 6 months. I have to pay for stock that 's already been delivered to my customers. I 've provided tracking numbers to show PayPal that the items are delivered and the consumers are happy. Despite this, they still say it 's too risky to let me have my money and they 're going to keep it. I 've raised - complaints with the executive office in Paypal. They reviewed the case and said they 'd not be releasing the mon... |
PayPal Holdings, Inc. Money transfers money was not available when promised April 8, 2016 - - - sent me money via PayPal. We both have accounts. She sent it using my cell phone which is listed on my PayPal account. I got a text message from PayPal saying click here to redeem your money. When I click I am prompted to log in. But when I log in, the money is nowhere to be seen. I have tried several times over several days to no avail. I have contacted PayPal twice via email and they do not respond, forcing me to file this complaint as my only remedy. ... |
PayPal Holdings, Inc. Money transfers money was not available when promised March 29, 2016 - I used Paypal to send my friend and her husband, in - $7700.00 to start a business.They were going to use the money to buy a used vehicle and equipment to get started.Paypal told them they could only withdraw $500.00 per day and they did for 3 days and then Paypal froze the account so they could not get any more money and they can not send it back to me.I linked my credit card to my Paypal account, because I figured I could pay the monthly mininum payment and would not have to take money from my actual bank account. On - - I sent them - - using - because her husband was ... |
PayPal Holdings, Inc. Money transfers money was not available when promised March 23, 2016 - Excessive hold times on funds owed to me via paypal. I opened an account to facilitate payment to me from a guest wanting to stay at - of my vacation rentals, and they wanted to pay with paypal instead of through my credit card merchant account. After i opened the account, paypal said I would have to wait 21 days before I would receive the payment, which coincided around the time they were supposed to check into my rental. On the date my funds were supposed to be available, I logged in to transfer them and the funds werent in pending status anymore. I contacted paypal and they said I did no... |
PayPal Holdings, Inc. Money transfers money was not available when promised February 25, 2016 - PayPal case ID for this reason is - PayPal has put an illegal hold on $290.00 in my account and refuses to allow me to withdraw my money. This issue has already been ongoing since - - or so of 2015. I am a - - -, and I made a payment to elance.com website for a service. Within my own paypal account, my friend and I added her credit card to the account a few months prior so we could order a new cell phone replacement screen on Ebay. Her card was not the " PRIMARY '' card on the account, my own was. So when I placed a $290.00 payment to elance.com, paypal used my friends ... |
PayPal Holdings, Inc. Money transfers money was not available when promised February 21, 2016 - My complaint is against the unethical ( and probably illegal ) business practices engaged in by Paypal as follows : On - -, 2016, Ebay suspended - of my - accounts for 30 days for allegedly selling fake cosmetics and representing them as authentic. I was told the Rightful Owner of the cosmetic line, -, had reported me. One day after I reached out to - asking them to cease and desist from discriminating against me, Paypal Permanently Limited All Access to my Account and are now holding almost $500.00 of my money for 180 days. I tried to appeal their action and my appeal was ... |
PayPal Holdings, Inc. Money transfers money was not available when promised February 18, 2016 - Re : Problem with money transfer from PayPal account to bank account ( Transaction ID # - ) Date : - -, 2016 This is to report the problem with money being transferred from PayPal account ( linked with email -- ) to bank account on - -, 2016. I transferred the amount of - $4800.00 to bank account from PayPal account and the transferred funds are still not available to this date. After several inquiries from PayPal 's customer service, they fail to provide any specific details about : Why the money is still not available?, When it will become available? or Where th... |
PayPal Holdings, Inc. Money transfers money was not available when promised February 10, 2016 - I 've been a member of PAYPAL and Ebay for over 12 yrs. They have a policy/agreement that is to pay instantly to my account if I have a certain amount of sales. I have had more than enough to qualify and for years Paypal has instantly put my Auction sales in my accessible funds. Today I sold over - items on Ebay and Paypal made all except - available. So I called to find out why a hold was on it. - Paypal claimed it was because of an shipping number when the label was paid for through Paypal w/ the tracking #. Then they claimed it was because of algarhythym and the computer is treatin... |
PayPal Holdings, Inc. Money transfers money was not available when promised February 1, 2016 - I have been working with paypal for over a year now and have had no customer complaints or done anything wrong. Yet just recently they have been putting holds on my accounts making me wait for the money to transfer from my customers. I have submitted numerous documents with proof that my items were being delivered yet they still have not taken them into consideration and will not tell me the real reason my account is being limited. Now they have decided to close down my account for life and say that they ca n't reverse the appeal, this is a terrible business practice to continue. No matter who... |
PayPal Holdings, Inc. Money transfers money was not available when promised January 20, 2016 - Paypal restricted my accts after i provided initial documents. Their now infringing on my privacy I 'm a - and I use Paypal for my -. Recently, - decided to send payment via Paypal. Paypal restricted my account and I asked for me to provide documents to support this transaction. They requested, " Invoices, contracts, description of services, & tracking numbers " I provided all documents, accept a tracking number. I called and provide the representative in the merchant department an explanation with regards to not having a tracking number. I 'm a -, I -, therefore there is NO pro... |
PayPal Holdings, Inc. Money transfers money was not available when promised January 14, 2016 - - - - - - -, GA - To Whom It May Concern, On - -, 2015 Paypal limited my business account privileges and on - -, 2015 Paypal limited my personal account privileges.My funds were placed on hold. I have contacted multiple representatives and submitted all additional information in order to resolve this issue. Unfortunately, Paypal has refused to remove limitation from my accounts. I never had any problems with my buyers. In addition, my buyers called and emailed Paypal on my behalf stating that they have never had any issues with me and that all transactions were... |
PayPal Holdings, Inc. Money transfers money was not available when promised January 6, 2016 - As an ebay -, I have been dealing with receiving payment from PayPal for about 20 years. The money was always available the same day the customer placed the order and paid wih their PayPal account. Suddenly recently they are ho, lding my payment for from 7 business days to 2 weeks. This does not seem to reflect appropriate fiduciary responsibility to me. Can they hang on to my money for 2 weeks legally? ... |
PayPal Holdings, Inc. Money transfers money was not available when promised December 30, 2015 - paypal unilaterally deemed my account a " security concern '' and closed my account - -, 2015. I have attempted on multiple occasions to contact them via phone or using their online contact system. Each of these methods is infuriating enough to navigate, let alone attain results in utilization. With each phone contact, an employee gave me a scripted response with the promise they would forward my information and complaint to the " relevant department '' without result. I was told I would receive my money after 180 days from -/-/2015 and am still unable to withdraw my money. I find ... |
PayPal Holdings, Inc. Money transfers money was not available when promised December 22, 2015 - I was owed money, and the person who needed to pay me offered to do so via PayPal. After looking at PayPal 's website, which promised, " Send friends, family, or customers your personal PayPal.Me link wherever you talk to them - text, email, or post. They click the link and enter the amount - no cash, no checks, no awkwardness. '' It promised fast, easy transfer. What it did n't say was that the funds would be held by PayPal for 21 days. Had I known that PayPal would sit on the money for - WEEKS I would have asked for a check or cash. PayPal gives the sender the impression that money was de... |