Review and analysis of over 123 complaints against USAA Savings
USAA Savings consumers have reported over 123 official complaints related to Application, originator, mortgage broker. Out of the 123 consumer complaints against USAA Savings, 14% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 96% were processed in a timely manner. 23% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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USAA Savings Mortgage application, originator, mortgage broker March 30, 2017 - In -/-/-, I was preparing for a job change from a mid paying job to a low paying job, which would reduce my salary to approximately $- per year, for first year pay ( - ). I was looking at a $- pay cut with a - mortgage payment on a $180000.00 patio home in Florida. In order to ensure that I would not default on my mortgage during the unknown time that I would be at low pay at a -, I applied for and was granted an $80000.00 line of credit based upon equity in my home with USAA Federal Savings Bank. During the application process I explained that I was taking a larg... |
USAA Savings Mortgage application, originator, mortgage broker March 28, 2017 - I wanted to proceed with a mortgage refinance on my primary residence and I was rejected by USAA Federal Savings bank due to my debt to income ratio which was 48 %. The associate stated that the debt to income ratio should be 45 % or under. So I applied with my wife as joint applicants. We were turned down as well due to the fact that her credit score was below - ( - ). I am displeased due to the standards imposed in trying to apply for a refinance. We are hard working individuals that want to consolidate the - mortgage loans into -.... |
USAA Savings Mortgage application, originator, mortgage broker March 7, 2017 - In the process for applying for a mortgage loan, USAA pre-filled items in the loan disclosure packet that were factually inaccurate and material to the process. After four ( 4 ) requests to update the information, they simply said they would take care of it, but the debt to loan ratio they quoted when denying the mortgage loan means they did not actually update the packet with accurate information. Furthermore, when they called stating that the loan was denied, I asked what information the underwriter used ( because the ratio they quoted was not possible under multiple scenarios ). They refus... |
USAA Savings Mortgage application, originator, mortgage broker December 21, 2016 - I contacted a USAA loan officer for a quote on VA 30 year fixed rates. I informed him I was shopping around for the best rates on VA loans, at which point he informed me that all VA home loan rates are standard for lenders, giving me no reason to shop around. This was my first time using the VA home loan and technically my first time purchasing a home. I come to find out later that VA home loan rates differ from lender to lender. I discussed the issue with his manager, and he said there is nothing they can do. I asked him to review the recorded conversation. He said it was n't recorded, appare... |
USAA Savings Mortgage application, originator, mortgage broker December 20, 2016 - My husband and I are both Veterans. We are divorcing and agreed he would take the house that is in both of our names, but under my VA entitlement. We were in the process of refinancing it out of my name and solely into his. We did the quit claim deed, got his -, paystub ( $3500.00 bi-weekly ), letter of verification, everything asked for. He was set to close on - - and I moved forward making an offer on a home for me and our kids. Communication break downs, misinformation changing of stories started happening two weeks before closing. They could not verify occupancy which made no se... |
USAA Savings Mortgage application, originator, mortgage broker December 20, 2016 - I attempted to refinance my mortgage. I was emailed documents to sign electronically to continue with the loan process. In the documents it stated a - dollar loan amount instead of the - dollar loan amount. The company refused to correct the issue and told me to just sign the - dollar document.... |
USAA Savings Mortgage application, originator, mortgage broker December 13, 2016 - I submitted application for loan with USAA bank. I provided all documents required. I received a verbal notice stating the loan was denied because I received a raise in pay. I stating that is logical - I can afford the home and so I applied for the loan.. I have never heard of denying a loan because of my income.... |
USAA Savings Mortgage application, originator, mortgage broker December 2, 2016 - We received emails, letters, and phone calls. We were required to fill out actual papers to return in the mail and uploaded documents electronically. Unfortunately, our rep kept asking for information already submitted which lead to confusion if anything was really needed. We did finally figure out that our multiple year tax returns ( labeled as such ) was only for one year, which would not have been a problem to upload the correct documents as it was easily accessible. The main problem is that the rep advised my husband 's contract was a requirement. I spoke with the rep and rep 's supervisor... |
USAA Savings Mortgage application, originator, mortgage broker November 23, 2016 - The mortgage company changed the loan terms to a more expensive loan well after it was aware of the change in circumstance that they allege necessitated the change. It seems they implemented a fraudulent bait-and-switch. After shopping around for loans, we went with this particular company because of they offered loan with a lower interest rate and a substantial lender credit. Apparently this loan was based on the property we were purchasing being a town home - as opposed to a condo. When we initially spoke with the loan officer, we noted that we did not know if the property was a town home o... |
USAA Savings Mortgage application, originator, mortgage broker November 15, 2016 - -/-/2016 : Applied to refinance my house with USAA, locked in my rate 3.5 %. -/-/16 : Received my application packet with all of the documents needed in the mail, including my intent to proceed. Expiration date of application packet was - -, 2016. -/-/16 : I uploaded all of my packet including my -, income statements, intent to proceed, everything. I used USAA, so they have a digital portal to which I uploaded and indicated that I was done. The prompt said " Thank you! If we need any additional documents we will contact you. Check back to see the status of your mortgag... |
USAA Savings Mortgage application, originator, mortgage broker September 29, 2016 - USAA ( loan officer - - ) pre-approved me for a $410000.00 mortgage loan in - 2016. I searched for a home and found -. In - 2016, USAA approved me for a mortgage of $160000.00, but the home purchase fell through due to damage exposed in the home inspection. In -, since the previous pre-qualification had expired, USAA again ( though this time, through a supervisor, - - - pre-approved me for a mortgage of $410000.00. I was unable to find a house, and approximately 90 days later on - -, 2016 USAA ( through - - ) approved me for a mortgage of $410000.0... |
USAA Savings Mortgage application, originator, mortgage broker August 10, 2016 - - - - # - Originator - - - - # - - - - - # - - - - # - - - - - - # - - - USAA ID # - Complaint 1 1 ) USAA - - - - number - purposely and willfully deceived me by committing to a 30 Year Fixed mortgage on my property located at - - - - CT - then recanting her decision by having - - - - state on - - 2016 & quot ; Due to rental losses we are not able to secure an approval & quot ; Fearing total incompetence on USAA & # - ; - part I asked for an email outlining wha... |
USAA Savings Mortgage application, originator, mortgage broker August 1, 2016 - I obtained a home mortgage through - several years ago. My mortgage was recently sold to Nationstar mortgage. I received a notification by mail that Nationstar will share my personal data such as my social security number and income, my account balances and payment history, and my credit history and scores with other business for marketing and information purposes and I can not opt out. This is a company that I did not choose to do business with. I do n't want my personal information shared by a third party. I do not believe that this should be allowed. Please advise.... |
USAA Savings Mortgage application, originator, mortgage broker July 5, 2016 - Closed on a home on - -, 2016. Received a notice in the mail from USAA saying they " completed an analysis of your escrow account, and has adjusted your mortgage payment to reflect changes in your real estate taxes or property insurance. '' The difference in our monthly payment is $240.00. How can they raise our mortgage payment if we 've already closed and signed based on a completely different agreed upon payment? Why was n't an " analysis '' done before we closed?... |
USAA Savings Mortgage application, originator, mortgage broker June 30, 2016 - On - - 2016, I joined USAA as an automobile insurance customer. On - -, I used USAA 's online mortgage application tool for a VA loan. On - -, I was pre-qualified for $ -. USAA 's website instructed me to " go out and place an offer '' on a property. I was searching for a condominium in - and although the number of VA qualified condos are very few, I did find a - bedroom and asked my USAA representative, - - ( -, ext. - ) to provide my real estate agent an - pre-qualification form to attach to my offer. She did so ( attachment - ). Unfortunately, I ... |
USAA Savings Mortgage application, originator, mortgage broker April 26, 2016 - In - I called a loan originator at USAA to get pre-approved for a VA home mortgage loan. During that phone call I thoroughly explained that I had, at the time, worked for my current company for 1 year and 3 months. I also explained that I am paid an hourly rate on a guarantee of 70 hours a month, unless I work more, then I am paid for the hours I work ( which is on average around 85 hours a month ). Based on that information, the originator pre-approved us for a certain amount under the income of about - pay hours a month ( my actual income ). We then used that pre-approval to find a hou... |
USAA Savings Mortgage application, originator, mortgage broker April 19, 2016 - STATEMENT OF PROBLEM : We applied for a VA Mortgage Loan through USAA.com. We received a mortgage Pre-Approval letter from USAA. We sent an Offer to - at - - - - -, Mo -, dated -/-/2016. We provided USAA with all the requested documents by the dead line -/-/2016. -/-/2016 we received a loan estimate ( extension agreement ) to lock the interest rate since USAA were unable to get the title cleared by the original closing day -/-/2016. The processor during this time were - ( - ) - ext -. -/-/2016 we received a voice message from - -... |
USAA Savings Mortgage application, originator, mortgage broker April 14, 2016 - Complaint Details I filled out an application for prequalification on a home mortgage about a month ago. After about 3 days i received a prequalification letter saying i was qualified for a home loan of - with 5 % down. It said that the next step was to find a home and get a contract. So I did.I put - $ down ernest money and - $ for option period then another - $ on home inspection. I then had the realtor send over the contract and was instructed to call USAA to make sure everything was going well. Well I call the number listed on the pre qual and ask for the status and they say it... |
USAA Savings Mortgage application, originator, mortgage broker January 26, 2016 - We applied for a refinance with cash out from USAA mortgage. I am a 24 year Veteran and assumed USAA was true to its word about working with Military members and families. This turned out not to be the case whatsoever. We prequalified for the refinance and cash out value. Our processor said there should be no problem based on all our information : FICO score, small debt, very good income and equity in the house based on appraisal they received. However, they continued to ask for information they already received, and it got harder and harder to get correct information from them. Could n't get ... |
USAA Savings Mortgage application, originator, mortgage broker January 23, 2016 - I 'm a first time home buyer looking at financial institutions for potential loans. I have accounts at various places to include USAA. I was looking at potentially applying for a home loan with USAA and they ran my credit without my approval. I ended up going with another bank. I approved the other bank to run my credit but not USAA. Just because I have accounts with one company does n't give them the right to run my credit, or does it? ... |
USAA Savings Mortgage application, originator, mortgage broker January 19, 2016 - We applied for a mortgage with USAA. They repeatedly lost documents we sent to them. They sent us confusing and conflicting requests. For example instead of saying 'can we have a lease agreement for your rent ', they asked us for bank statements, then those bank statements were n't good enough, then they asked for a letter from the landlord, not good enough and so on. This happened with pretty much every bit of requested information. Their 'notice of incomplete application ' was inaccurate as it included many of the things we already sent. We would try and call 20+times a day and got no answer... |
USAA Savings Mortgage application, originator, mortgage broker November 25, 2015 - We began a home mortgage application with USAA Federal Savings Bank on - -, 2015. We were speaking with - - ( NMLS ID - ). After going through all of the information, we came to the point where we were going to lock in a rate. The rate she gave us was very good ( 3.625 % with 0.5 points ). There was another rate quoted with 3.875 % and 0.125 discount points, but we LOCKED IN '' with the first rate. We even asked her if the rate was good because of our good credit. She said yes. '' Two days later we got the written paper work, which had our correct interest rate, but now had 2.... |
USAA Savings Mortgage application, originator, mortgage broker November 17, 2015 - I am having a problem with the USAA Federal Savings Bank in Texas over a mortgage loan. Earlier today, I sent an e-mail to the USAA CEO, which I will copy below. Late today I was called by a woman who identified herself -. As part of that conversation, she informed me that if I did not sign and return by tomorrow, - -, a form accepting the points listed in my e-mail below, the loan would be cancelled and if I wanted to purchase a home I would need to re-apply for a loan.To : - - USAA CEOFrom : - - - - Member Number--- ( Cell ) Subject : Failure of USAA l... |
USAA Savings Mortgage application, originator, mortgage broker August 17, 2015 - Subject : Request for Information : copy of my abortive VA Loan application paperworkBACKGROUND : I signed and returned a VA loan application to the Lender, but the financing fell through in UnderwritingPROBLEM : I asked by telephone AND emailed a request a copy of my VA loan application that I signed and returned and offered to pay any requiste fee ; but I was told ... The application was not completed so the information contained on the application you filled out would be a working document for us. The application would have been finalized at closing and you would have signed in there.. '' ... |
USAA Savings Mortgage application, originator, mortgage broker August 14, 2015 - My spouse and I applied for a home loan through USAA. I am a mobilized reservist currently on active duty. USAA issued a pre-approval letter and based upon that we looked for and found a home that meets our needs. We made an offer, which was accepted and currently are under contract to purchase the home. USAA had pre-approved us for $250000.00. The purchase price for the home is approximately $230000.00, well under the pre-approved amount. USAA subsequently rejected our home loan application and denied credit. However, during the application process, they provided a completed application f... |
USAA Savings Mortgage application, originator, mortgage broker July 15, 2015 - My wife and I have top tier credit and applied for a loan, we were pre approved and the barrage of sending information began, they wanted everything imaginable, all the way up to the point of asking for a letter from my wives employer that her tips would not change? Thats after sending a form for them to fill out and be reviewed by a supposed independent company. Everything was fine supposedly according to - -.processor Usaa. Well the closing date came and went - -, they said we need a new closing date the -, that came and went, then I called and spoke to another processor that ... |
USAA Savings Mortgage application, originator, mortgage broker June 25, 2015 - I am a - in Indiana. My client is getting a loan through USAA Bank. He is a veteran. This loan has been dragging on for close to 50 days. Now they need to extend the rate lock but want to charge my client $9800.00. It can not be rolled into the loan so it must come out of his pocket. They have not been expedient with this process. What do I do to protect my client???? ... |
USAA Savings Mortgage application, originator, mortgage broker April 30, 2015 - My husband and I contacted USAA on -/-/-/-/2015 to apply for a VA Mortgage Loan. After a series of long hold and providing information to the representative. We were advised that we were not approved at this time for a mortgage loan and that we would receive a letter in the mail to explain, in detail, why we were not approved. After a week had gone by, I contacted the company to find out if the letter had been sent, they advised system had not generated the letter yet ''. Again after 3 weeks, I still had not received a letter and I contacted the company to find out why. I asked to spe... |
USAA Savings Mortgage application, originator, mortgage broker April 27, 2015 - Previous lender ( - ) offered mortgage rate reduction service for a fee % of outstanding balance with a maximum of $1500.00. I wanted to open my new mortgage with USAA because I liked them for banking however I would only switch if this service were offered. When I started the process of buying a new house this summer I confirmed with my USAA processor that USAA offered a similar service to that of my previous lender. Because of this I opened a loan with USAAIn - of -/-/2014 seeing that rates dropped I contacted USAA mortgage department to reduce my rate. - - said that this was... |
USAA Savings Mortgage application, originator, mortgage broker April 10, 2015 - My husband and I started the loan application process with USAA in -/-/- for a purchase while he was on leave. We are going for a VA Loan and my husband is currently - in - State while I reside in - and am taking care of all the purchase items. I am a real estate attorney and have worked previously at both a title company and mortgage company as In House Counsel and understand how the process works and what the regulations require. At the start of the process I had uploaded all of the standard required documents to the borrower portal on my side '' of the portal. I then had a co... |
USAA Savings Mortgage application, originator, mortgage broker April 5, 2015 - My mortgage processor with USAA, - - - emailed a completed VA form with my social security number, date of birth, full name and address prefilled on the form without any read protections or encryption since she felt it would be faster than using USAA 's encrypted banking website to send the form. USAA 's own internal company policy prohibits emailing of any mortgage forms because of the risk of identity theft ( as stated to me by another representative earlier in the mortgage process when I requested a loan pre-qualification letter ). Despite - - claims to the opposite, the emai... |