USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Texas

-/-/2016 : Applied to refinance my house with USAA, locked in my rate 3.5 %. -/-/16 : Received my application packet with all of the documents needed in the mail, including my intent to proceed. Expiration date of application packet was - -, 2016. -/-/16 : I uploaded all of my packet including my -, income statements, intent to proceed, everything. I used USAA, so they have a digital portal to which I uploaded and indicated that I was done. The prompt said " Thank you! If we need any additional documents we will contact you. Check back to see the status of your mortgage application. '' -/-/16 : I get an email from loan originator - - - # - saying " I see your loan estimate has been delivered, please respond to this email with yes it is my intent to proceed


-/-/16 : I receive a denial letter in the mail stating my application was incomplete. I call and spoke with another originator - - who says " Oh yeah, I do see here you submitted everything on -/-/- ... sorry about that. I 'll be happy to start another application for you, mortgage rates have gone up though. '' The increase in mortgage rate will cost me approximately $7300.00 ( this does n't include the $6000.00 in closing costs ). And they will have to run another credit inquiry. I was told by the manager " the individual has been reprimanded for his errors. '' However, I am the one who is paying the price for his errors.