USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Oregon

We began a home mortgage application with USAA Federal Savings Bank on - -, 2015. We were speaking with - - ( NMLS ID - ). After going through all of the information, we came to the point where we were going to lock in a rate. The rate she gave us was very good ( 3.625 % with 0.5 points ). There was another rate quoted with 3.875 % and 0.125 discount points, but we LOCKED IN '' with the first rate. We even asked her if the rate was good because of our good credit. She said yes. '' Two days later we got the written paper work, which had our correct interest rate, but now had 2.375 discount points! A cost difference of $4800.00! USAA says there is nothing they can do. The agent must have made a mistake. But, we feel they should honor the original rate or credit us $4800.00. Because of the rate we locked in, we did not shop around to other banks and we lost - business days to do so. Meanwhile rates have increased. This is a bait and switch. It should be illegal. When I LOCK a rate, I should get the rate that I LOCKED. Not a different rate that I find out about 2 days later.