USAA Savings Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

USAA Savings Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Nevada

My wife and I have top tier credit and applied for a loan, we were pre approved and the barrage of sending information began, they wanted everything imaginable, all the way up to the point of asking for a letter from my wives employer that her tips would not change? Thats after sending a form for them to fill out and be reviewed by a supposed independent company. Everything was fine supposedly according to - -.processor Usaa. Well the closing date came and went - -, they said we need a new closing date the -, that came and went, then I called and spoke to another processor that said the date had been moved to the -. Well friday afternoon - - I receive a call from - - that my loan was declined because of debt equity. This is based on the tax returns I originally sent, it took till 4 days after the closing to tell me that. Since the inception of our loan process we sold our current home and will have - available to put down, So I told them well the house is - we have - to put down, house appraised for -. So can we get that amount approved? This is after no longer dealing with - - but working with manager -, - and Director - -. Today is - - I am still not approved and my seller no longer wants to wait for my approval. So I wish I could sue for damages somehow, I am out thousands of dollars and sold my current home and now have to look for another house. Shame on USAA mortgage for doing this to us.

USAA Savings customer in Nevada
Jul 15, 2015

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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