Review and analysis of over 18 complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 18 official complaints related to Making/receiving payments, sending money. Out of the 18 consumer complaints against SunTrust Banks, Inc., 6% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 11% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money February 23, 2017 - While paying bills through Suntrust Bill Pay my - bill was entered as a rush payment for an additional cost of $9.00. This was not what I wanted, needed or asked for. There had been a red message prior, I did not know what it was, I re-entered the bill and the date was in green, so I assumed it was fixed. After I submitted the bills for payment I saw that I was being charged for a " rush payment. '' I immediately returned to the screen to cancel the payment but there was no option on that bill. It was locked into processing. I then called the Suntrust customer support and was told it is o... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money December 12, 2016 - Sun Bank credit card makes Due Date impossible to meet because it is a day when mail is NOT delivered! - -, in - ; Sunday, -, in -. I complained in writing to - - in -, FL in - No response. Meanwhile, Bank charged me $35.00 late fee!... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money November 21, 2016 - This is complaint against Sun Trust Bank. - accounts were fraudulently drained of $200000.00. between - - and - -. Some of the money has been returned to the account in the form of provisional credit $26000.00. The remainder has not been returned. It has been four months and Sun Trust will not return calls from fraud investigator. Case # -... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money November 14, 2016 - My bank processed the same check twice, causing an overdraft. Then they charged me a fee for the overdraft.... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money October 28, 2016 - I been a account holder with SunTrust Bank for many of years. I currently have a checking & savings account with the Institution. Approximately 2 weeks ago I notice a fraudulent deduction from my checking at that time I continue to review my past account history and noticed I had several unauthorized deductions from my checking account - from the same company and - from another company. I filled a claim with SunTrust Bank in - Md Branch on Monday, - -, 2016. Friday around - I called to check the status of the investigation the the representative of SunTrust stated that they s... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money October 27, 2016 - -/-/2006- noticed that banking account with SunTrust had been depleted by unauthorized transactions. Contacted bank of fraudelent charges and submitted police report the same day. SunTrust opened a fraudulent joint account ( over the phone ) with someone pretending to be me and then allowed all the money in the account to be moved out of my account in a three day time period. Have been fighting to receive our funds now for 11 days without much success. The lead investigator - - has not given affadavits in a timely manner and does not reply to e-mails, or phone calls in a timely fashion... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money September 11, 2016 - I applied to Suntrust Bank to open an account and i wrote a personal check for - $ as initial deposit on -/-/-2016. A few days later account was closed for no reason and up till today i am yet to get my money refunded. i have submitted evidence to suntrust and filed a complaint with - where the check originated and i yet to get my money back since - 2016.... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money July 12, 2016 - I had a checking account with Suntrust to cover my Suntrust mortgage account automatically. The amount of my mortgage was -. I allocated extra $12.00 to be applied to the mortgage to round out the payment to $430.00 per month. The next year the mortgage reset and increased by - a month. I never authorized an automatic payment of $430.00, but that is what Suntrust took out of my account. Over time, this $0.00 led to a deficit $6.00 and set off a series of overdraft fees ( $72.00 per month ) for each month it was overdrawn. Never signed up for overdraft either - if checking a... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money July 1, 2016 - On - - - I noticed - pending transactions ( - for $53.00 ) on my account that I had not made. I immediately called my bank ( SunTrust ) and informed them of this. I was told they would take it off and research it. I asked them to please let me know who tried to write a check on my acct. or if it was accidental internal or computer fraud so they transferred me to the fraud dept. I told them the same situation again and they asked me if I would prosecute and I said yes! So they took my info and said they would contact me in about 10 days, however no one ever called but the trans... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money June 16, 2016 - I placed a stop payment on a purchase due to problems with the quality of goods and services purchased however Suntrust Bank still allowed the purchase to be drafted from my account. On - -, I filed a dispute and provided Suntrust with the information requested. On - -, additional information was requested. On - -, Suntrust received correspondence from me in response to the letter they send me on - -. Yet, - -, I received a letter dated - -, stating that the dispute is CLOSED because I did n't send the additional information they requested. I provided proof ... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money June 15, 2016 - COMPLAINT ON BEHALF OF Her name is - - - - Nickname " - '' Home Address - - - - -, GA - Current Address - - - - - - - -, GA - - Case # - - - - - - Police - Phone - It 's urgent and I need some assistance regarding a case of serious Elder Exploitation that I have knowledge of. I have gone to the police and the Elder website hosted by the State of Georgia. This has been going on for more than a year and a half and the victim has been taken for her entire life savings, home and car which she owned free and clear. Sh... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money June 9, 2016 - From -/-/- - -/-/- we received letters from Suntrust stating that we have unusual activities on our debit cards " - '' and " - ending, therefore they placed a " temporary '' block status. SINCE I had past disputes related to unauthorized charged - which were approved and resolved with Suntrust during - ; I noticed that again, from - to - -, while I was on " - '' leave, at home, in bed, NOT USING MY CARD WHICH HAS THE - STICKER ON, - was charging my checking account as they please causing multiples overdraft fees ( - x $36.00 aprox. ), ignori... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money May 26, 2016 - I have an account with SunTrust Bank, from which I have never ordered checks. SunTrust bank cashed - forged checks out of my deposit account and then charged numerous overdraft fees from those checks and other debits from the account. I called the next day to report the counterfeit checks, but they are saying that they will take 7-10 business days to " investigate. '' These checks are obviously counterfeit. They look like they were made from a copy machine, they were from a SunTrust Bank with a PO Box , and they were signed " - ''. SunTrust now refuses to release my money back to me beca... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money May 13, 2016 - My savings account @ Suntrust Bank in - -, Georgia was compromised in the amount of $2500.00 on - -, 2016. It was transferred to my checking account without my knowledge or consent. The bank said there was nothing they could do. I am a -, - & - in Origin. I reported the Fraud to the Bank & the Suntrust Fraud Division, and it is allegedly under investigation. I took out a Police Report in -, GA. The Bank is taking a passive attitude towards my plight, because I 've worked so hard to save that Emergency Savings, and to see it all gone, and the Bank does n't care. I beho... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money May 12, 2016 - SunTrust Mortgage deposited/cashed the check earlier than the date written on the check, then caused an overdraft fees charged by my bank. Our monthly mortgage due deadline is on - -, 2016. I mailed a check in the first week of -, but I made the check dated on - -, 2016. SunTrust Mortgage cashed/deposit the check on - -, 2016. Because there were insufficient funds in the account on - -, 2016, our bank charged a $30.00 fee for overdraft. I went to our bank and our bank told me that SunTrust should not bank that check until - -, 2016. I then called SunTrust M... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money May 3, 2016 - On Sunday - - after - -, I wrote a check payable to - - in the amount of $31.00. The one was mailed to a PO Box at - Florida. Drove to the Post Office near my home and mailed the envelope. On Monday - - at - the check cleared my bank account in the fraudulent amount of $820.00 payable to a person that I have no knowledge of. My original check was completely changed, to whom it was payable to and the amount. I became aware of the fraudulent activity on - - around - - as i was checking my online account. I immediately called SunTrust Bank and reporte... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money March 14, 2016 - I use online banking for bill paying. A payment went to my son 's apartment for his rent and was apparently stolen since the facility never received the check. The funds came out of my account and the check was clearly not endorsed by the facility as previous checks had been. I called Sun Trust fraud - - to explain this issue. I have called, gone into the branch numerous times and still after calling today have no resolution. I had to pay the rent again since the facility needed the payment. I am out the $710.00 and Sun Trust keeps giving me the run around as to why I was not refunded ... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money March 14, 2016 - Suntrust Bank has consistently denied access to our available and deposited funds in our account under the guise of account security. We are making purchases for items for resale and they are consistently declined - for the SAME vendors - repeatedly. These are our daily vendors that we buy from EVERY DAY. We have called and asked that this be stopped as we will continue to make these purchases to fill our orders but they REFUSE to make any accommodation. This is outright denial of use of the funds in our account. ... |