SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Making/receiving payments, sending money Puerto Rico

From -/-/- - -/-/- we received letters from Suntrust stating that we have unusual activities on our debit cards " - '' and " - ending, therefore they placed a " temporary '' block status. SINCE I had past disputes related to unauthorized charged - which were approved and resolved with Suntrust during - ; I noticed that again, from - to - -, while I was on " - '' leave, at home, in bed, NOT USING MY CARD WHICH HAS THE - STICKER ON, - was charging my checking account as they please causing multiples overdraft fees ( - x $36.00 aprox. ), ignoring the fact that my account was set up as " cash only ''. on -/-/- I collected all evidences and sent it via fax to Suntrust to investigate. Suntrust representatives explained that it will take up to 60 days to get the issue resolved ( Previous disputes against - only took - hours to get a final resolution on my favor based on evidences presented ). On -/-/- I received a letter from Suntrust granting me a temporary credit for the claimed charges and removal of all overdraft fees, while my account was undergoing investigation. Unfortunate to say, Suntrust sent me a letter on - - stating that the investigation was fruitless, that they could n't resolve the isue and asked me to deal with -. On -/-/- I received a letter from Suntrust Notifying me that the referenced account was closed, the negative balance of - $1600.00 ( multiples charges of overdraft fees of $36.00 plus - unauthorized charges ) was charge-off since the account was overdrawn for several weeks regardless of being investigated and they even add $30.00 to charge off the account and I was refered to collections.