Review and analysis of over 27 complaints against USAA Savings
USAA Savings consumers have reported over 27 official complaints related to Credit card protection / Debt protection. Out of the 27 consumer complaints against USAA Savings, 11% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 100% were processed in a timely manner. 30% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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USAA Savings Credit card credit card protection / debt protection March 28, 2017 - I was slammed by a CSR in the - of -/-/-. I would have never agreed to sign up for debit protection, but the CSR told me that you could file a claim and be eligible for debt protection even if you become unemployed voluntarily. I outright asked the CSR " so if I quit my job I would qualify for debit protection? ''. The CSR said : yes even if you quit your job. So from -/-/- through about -/-/-, when I quit my job, I was unaware that I could not deploy my debt protection. I held on to it for a while, hoping to get an unemployment appeal decision in my favor. I called the CSR f... |
USAA Savings Credit card credit card protection / debt protection March 9, 2017 - USAA Continues to violate payment allocation rules according to the Credit Card Act. " PAYMENT ALLOCATION Subject to certain exceptions, when a consumer makes a payment on his or her account, issuers are now required to allocate the amount of that payment that exceeds the minimum payment first to balances that are subject to highest interest rates and then to each successive balance bearing the next highest rate of interest. '' I have a promotional balance with a 0 % interest rate. My 1 Regular Purchase for $450.00 and my 1 Cash Advance for $500.00 both accrue interest at 16.15 % and 16.40... |
USAA Savings Credit card credit card protection / debt protection March 4, 2017 - I sponsored a credit card for my son, - - over 25 years ago when he was attending college. It has been several years since he paid off any charges and closed his card ; I have not had a credit card with USAA for over 20 years. USAA has reported corrupt information to the credit reporting companies that has resulted in me not being able to verify my identity to other financial institutions. When I attempt to login to - - Bank where I do not have an established pin, I am presented with about five series of questions relating to : residence, mortgage, employment and relatives that I a... |
USAA Savings Credit card credit card protection / debt protection January 25, 2017 - Hacked my bank ( USAA ) and had a credit card sent to the -. The email of this person was --, I know this because he changed my primary email to his.... |
USAA Savings Credit card credit card protection / debt protection December 16, 2016 - I paid for a " new engine '' to be installed in our truck by - - - - -, located in - -, AZ. The total cost was $7700.00. Later we noticed problems with the engine. We took the truck to - where they went over everything on the engine. - quoted to fix " engine related issues it would cost $4900.00. To fix a hole in the transmission that - - admitted to drilling will cost another $ $4200.00. The headlight also was not re-installed correctly, resulting in them falling out. - quoted $760.00 to repair the lights. Total damages $9900.00. Plus I now owe my... |
USAA Savings Credit card credit card protection / debt protection November 15, 2016 - I attempted to contact USAA credit card company. - from - Ky stated that I would only be able to contact a call center and that I would no longer be having access to USAA the company. I explained this is a member only company and you should be affiliated to the military in some form. I am having problems with neighbors attempting to assume my identity. They have had copies of my credit card statements separated. In the past there was a - and I never received it. I was only able to deal with the call center for this as well. I also, got a refund from - - through - in months pa... |
USAA Savings Credit card credit card protection / debt protection October 9, 2016 - I am bringing to your attention the unfair practices of USAA Federal Savings Bank/Credit Card Services, of holding their members money hostage for 10 days although a transaction occurred in error as a result of their computer system glitch or error. On Tuesday, -/-/2016 I tried to pay my credit card online ( as I normally do on the USAA website every month ) and initially, their website had a glitch and would not allow me to process my payment of $2600.00 ( red print message reading excessive transaction or something to that extent ). The - account I use has a healthy balance so I did... |
USAA Savings Credit card credit card protection / debt protection August 5, 2016 - I 'm currently going thru a divorce and no longer living in my home. My husband contacted - where we have a joint credit card. He said the card is lost/stolen and requested a new card in my name be sent to the marital home. I reported this to - and said that I can not gain repossession of the card in my name and want it canceled it immediately or to have them contact my husband to have him cancel the card. Also asked for them to reissue a new card directly to me. They refused and are keeping an inactivated / open line of credit on my name, when I want it closed and do not want the inform... |
USAA Savings Credit card credit card protection / debt protection June 20, 2016 - I was unemployed and unable to pay my monthly amount due on my USAA credit card, so I called them on - -, 2016 and was able to work out a payment plan, which I received payment coupons for and have been paying since - 2016. On - -, 2016 I started receiving letters demanding immediate payment of amounts I could n't afford ( on this date, for $890.00 ) ; this letter even mentioned at the bottom contacting them about programs they offer to help me clear this debt. I copied the letter and, with the scheduled - coupon, mailed it to them, with copies of all the other payment coup... |
USAA Savings Credit card credit card protection / debt protection April 14, 2016 - On - -, 2016 I made - payments towards - of my USAA credit card accounts ( total $380.00 ). Both payments cleared my bank on - -, 2016. On - -, 2016 I noticed the payments did not apply to the BALANCE of my accounts. I called USAA and the representative said it could take 10 days? After thinking about it, I realized it didnt make sense so I emailed the company on Sunday - -. On Monday, - -, 2016 I received a voicemail from USAA ( while I was at work ) so I returned the call the next day and and left a message for that representative. As of yet, ( 4 days la... |
USAA Savings Credit card credit card protection / debt protection April 14, 2016 - 1. I have a USAA MasterCard. USAA wants to switch to -. They have sent me notices that I can " upgrade '' to -. I have responded that I do not want to " upgrade. '' 2. Reviewing my account on line, USAA has arbitrarily opened a - account in my name. I do not have a new card, have not activated an account - but a new account is being shown as open. ... |
USAA Savings Credit card credit card protection / debt protection November 25, 2015 - USAA Bank located at - - - in - -, Texas - place fales and negative information on all - credit bureaus. I proved to them that I was a victim of identify theft with copies of the IRS, FBI and Police report that some unauthorized person used my credit card without my permission. I paid what was mine portion and received a letter from their collection agency - which states. This Account has been settled in full ''. They still refuse to comply with FCRA rules and ignore all communication. this is destroying my pesonal credit and I need your help. ... |
USAA Savings Credit card credit card protection / debt protection October 15, 2015 - I filed a dispute with my credit card at - and they lost '' it saying i lost '' my rights. Then I got a phone call saying since they found it, they would be re-asserting the dispute process. I got my money back and confirmation in writing that the final dispute had been decided in my favor back in -. Then, in - they are saying they are going back on their initial decision, but I was already told since they lost the initial dispute and we were still in the time frame and the merchant did not respond that the money was mine permanently. At this late date saying they went back on their... |
USAA Savings Credit card credit card protection / debt protection August 24, 2015 - I noticed a suspicious looking charge on my USAA Mastercard. The details are : Merchant or Business Name : Virtual OfficeAmount : $ -Transaction Date : - -, 2015. I contacted USAA to report this as fraud. USAA did not do any investigation. USAA said I was present in New York when this transaction happened. I was not in NY and have not been anywhere near NY in 20 years. I sent USAA an affidavit proving that I was not in New York in -/-/-. USAA did not provide any receipt or anything to show that I personally made this charge. No signed receipt was provided. Under the Consumer Prot... |
USAA Savings Credit card credit card protection / debt protection July 7, 2015 - l enrolled for USAA Debt Protection plan on -/-/- and l clearly told them l am self employed, fast forward to -/-/- l lost my business and l could not afford to make minimum payment and USAA denied my application that they do not covered -, they ( USAA ) been charging me over $100.00 a month for this service. please help, l find this situation to be fraudulent and mis-informed. ... |
USAA Savings Credit card credit card protection / debt protection May 17, 2015 - Well, I filed a dispute with my credit card for a large amount of money. A woman named - promised to contact me after calling her supervisor. However, I never heard from her. I left - messages on her machine and also called and left a message for her supervisor. No one ever called me. I asked if there was other information they needed and she said, typically not, your services were not as described. I have protection under my master card credit card agreement, but the part I 'm contacting you about is the failure to communicate. I 've been asking for months, but no one will speak to me. ... |