USAA Savings Credit Card Complaint

Credit card protection / Debt protection

USAA Savings Credit card department,

Credit card protection / Debt protection New Mexico

I 'm currently going thru a divorce and no longer living in my home. My husband contacted - where we have a joint credit card. He said the card is lost/stolen and requested a new card in my name be sent to the marital home. I reported this to - and said that I can not gain repossession of the card in my name and want it canceled it immediately or to have them contact my husband to have him cancel the card. Also asked for them to reissue a new card directly to me. They refused and are keeping an inactivated / open line of credit on my name, when I want it closed and do not want the information on the magnetic strip compromised, or to have the card activated post divorce and have any surprises.

USAA Savings customer in New Mexico
Aug 05, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints6/20127/20126/20139/20131/201412/20142/20155/20157/20158/201510/201511/20154/20166/20168/201610/201611/201612/20161/20173/201701234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsCredit card protection / Debt protection59.3%29.6%11.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.2%7.8%6.7%5.5%0.4%26.6%52.4%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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