USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Credit card protection / Debt protection Washington

I noticed a suspicious looking charge on my USAA Mastercard. The details are : Merchant or Business Name : Virtual OfficeAmount : $ -Transaction Date : - -, 2015. I contacted USAA to report this as fraud. USAA did not do any investigation. USAA said I was present in New York when this transaction happened. I was not in NY and have not been anywhere near NY in 20 years. I sent USAA an affidavit proving that I was not in New York in -/-/-. USAA did not provide any receipt or anything to show that I personally made this charge. No signed receipt was provided. Under the Consumer Protection -, I believe consumers are not liable for fraudulent charges. My complaint is that USAA is violating that charge by holding me responsible for something I did not buy. My requested resolution is for USAA to deduct the $71.00 from my account. USAA did not even change my credit card number as I requested in -/-/-. Their customer service is very poor.