Quicken Loans Complaints

Quicken Loans consumers have reported over 859 official complaints. Out of the 859 consumer complaints against Quicken Loans, 24% were disputed by the consumer (i.e. the consumer was not happy with how Quicken Loans responded to their complaint) and 97% were processed in a timely manner. 3% of consumer complaints against Quicken Loans resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.

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New Quicken Loans Consumer Complaints


Quicken Loans Mortgage settlement process and costs

June 3, 2016 - On - -, 2016 I signed the contract to buy a property from -. I justifiably relied on QUICKEN LOANS representations that it would supply the - realtor with the appropriate VA Amendatory Clause and escape clause. However, QUICKEN LOANS supplied the realtor of - with a VA clause that is categorically false and without an escape clause. The QUICKEN LOANS clause includes language that is materially different than the Department of Veterans Affairs ( " VA '' ) requires, to wit in relevant part : "... UNLESS THE PURCHASER HAS BEEN GIVEN IN ACCORDANCE WITH HUD/FHA OR VA REQUIREMENTS A W...

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Quicken Loans Mortgage application, originator, mortgage broker

June 1, 2016 - Quicken Loans arbitrarily and with absolutely no notice on - -, 2016. At that time Quicken 's representative, - - -, informed me via voicemail that my preapproved loan was being withdrawn with notice. - - stated that new TRID guidelines were forcing Quicken to withdraw all preapprovals and force borrowers to go through another round of the very painful process on re-applying. Why did they not do that back in -? Given the insane profitability of their industry the most reasonable explanation is that they want to generate another round of fees. Quicken has damaged my ...

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Quicken Loans Mortgage credit decision / underwriting

June 1, 2016 - I just recently discovered that I had - hard inquiries on my credit report which should have been reflected on my husbands credit report. In addition, he was led to believe that they would be soft inquiries since everything was internal....

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Quicken Loans Mortgage loan servicing, payments, escrow account

May 28, 2016 - I refinanced my house through Quicken Services in 2005 and noticed that the amount of interest paid monthly was the same even though I was paying on the principal even after several years. They explained that this was normal. I later discovered that this was an interest loan that is generally targeted towards wealthy people who make over - a year. I did not want this kind of loan since I have never made this kind of money and now I am told through my legal insurance that these thieves made this the norm and walked away with the blessing of the banking industry. Regardless of the fines tha...

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Quicken Loans Mortgage credit decision / underwriting

May 26, 2016 - I applied for a primary mortgage refi w quicken loabs - this tear 2016. They told me on a number of occassions I was approved and even had conditional approval on their website under my application. For weeks I was told to expect someone calling for a closing date and all that would happen us a request for another payment I made or account I paid off. The debts that were clearly paid by my company were rejected by quicken. How can they include the monthly debt but not the income from my company that clearly pays it every month?...

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Quicken Loans Mortgage application, originator, mortgage broker

May 25, 2016 - This complaint is against Quicken Loans. My wife and I applied for a mortgage through Quicken. We received pre-approval through the company and as a result paid $500.00 to Quicken for the loan to proceed to closing. After a period of weeks, Quicken Loans decided not to close the loan because it said it could not count a portion of our income. Our concern is that of two of Quicken Loan 's pre-approval staff gave the loan pre-approval after their review but when the loan went to final underwriting another team decided to disqualify a portion of our income with no explanation. We are concerned ...

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Quicken Loans Mortgage application, originator, mortgage broker

May 25, 2016 - In - of -, my wife and I were shopping for mortgages. We spoke with Quicken and a variety of other companies and decided to go with - Bank, a company that has been great. We never gave Quicken the authorization to pull our credit, either verbally or otherwise. Still, a pull appears on our credit report. I wrote to the - credit bureaus to have it removed. All three refused. I called Quicken earlier in -, and they now say that they can not find the pull. As such, they are unable to remove it. They told me to contact the credit bureaus, as well as -. The numbers they gave me, ho...

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Quicken Loans Mortgage application, originator, mortgage broker

May 25, 2016 - I called a number of banks simply to learn the mortgage rates offered by the institutions. A number of them ( e.g. -, - - -, - ) opened up loan applications in my name and ran full credit checks without asking whether they could. I now have multiple sets of loan documents and account numbers for applications I never requested. I only wanted mortgage rates to figure out where I was going to secure my mortgage....

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Quicken Loans Money transfers other transaction issues

May 21, 2016 - Quicken Loans pulled $310.00 out of our checking account and put it into our escrow account without our consent. When I brought this to their attention on -/-/16 they admitted that it was their mistake and they would make it right, however all I get is the run around that they are looking into this and I was supposed to get this money returned within 72 hours into our checking account and I still do not have the money! I called again on -/-/16 and again was given the runaround that some other team will look into it on Monday -/-/16. I need this money! It took them but a nan...

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Quicken Loans Mortgage application, originator, mortgage broker

May 17, 2016 - I applied for a loan with Quicken loans about a month ago. I let them know at that time that I had given up a property recently because I could n't afford to keep it any more. So they knew it went through foreclosure which would negate the type of loan that I wanted. So I was told that I had to pay - for an appraisal before the deal went any further. A few days after that I was turned down because of the foreclosure which they knew about before I went ahead with the appraisal and now they are refusing to return my money or to send me a copy of the appraisal....

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Quicken Loans Mortgage application, originator, mortgage broker

May 16, 2016 - In - - I applied for a mortgage refinance 5 year ARM from Quicken-. The process of getting their loan meant that I had to deal with numerous inconvenient calls at all hours of the day from - plus company team members, causing hassles, confusion and doubt. Most times I received a recording when returning a call, even when calling back within 5 minutes. After an arduous 3 1/2 month process, it was ending. I signed the loan documents and they were notarized on - -, - a.m. I found the company 's Right To Cancel ( rescission ) forms gave me the option to rescind within the thre...

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Quicken Loans Mortgage application, originator, mortgage broker

May 12, 2016 - Around -/-/- I received an unsolicited call from - -, ( of Quicken Loans ) wanting to discuss refinancing my loan. He asked for permission to run my credit report I DID NOT GIVE HIM PERMISSION. I later found out that he ran it anyway. I filed a complaint with the company and wound up speaking to - -. He admitted that I did not give him permission, his defense was I did not tell to not do it. IT IS ALSO IMPORTANT TO KNOW THAT QUICKEN LOANS REFUSES TO GIVE ME A COPY OF THIS RECORDED CONVERSATION. I think it is obvious that the only reason they would n't provide a copy is tha...

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Quicken Loans Mortgage application, originator, mortgage broker

May 4, 2016 - My Loan : - at Quicken Loans I originally got started processing my Quicken Loan application with - - ( Mortgage Banker ) and uploaded my Verification of Assets on -/-/2016. However, somehow I lost communication with -, and later on, got in touch with - - ( Mortgage Banker ) on -/-/2016. Next, - - passed me - - ( Client Care Specialist ) on -/-/2016 in entering the Underwriting stage of the loan process. Keep in mind Quicken Loan 's Verification of Assets says this : To close your loan, we need to verify that you have $9500.00 in assets for...

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Quicken Loans Mortgage credit decision / underwriting

May 2, 2016 - Applied for a refinance. I was told the interest would be 3.09 %. Loan amount $150000.00 15 year on a home worth $500000.00. Also have - in excess of $250000.00, $20000.00 in savings account and $6000.00 in checking account, credit score if -. Loan criteria became more and more difficult. Finally they offered me a 30 year $130000.00 loan at 4.00 % interest. They have frozen my accounts and it is impossible to get ahold of - the closing company. Quicken loan officer : - - ( - ) - ext. - --. - # : - - # : - Respectfully - - - ...

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Quicken Loans Mortgage application, originator, mortgage broker

April 30, 2016 - This may or may not be the right place for this complaint, but let 's give it a go. I placed my home up for sale. A buyer financing through Quicken Loans was interested, we agreed at a price and the process was on. Inspection went fine, - appraisals were required due to selling price. The first appraisal came in at selling price. The second appraisal was " cancelled '' after it was made ( we believe that it matched the previous assessment ) and a - appraisal was requested by Quicken Loans, less than 2 weeks to closing date. The - appraisal came less then the selling price, and that '...

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Quicken Loans Mortgage settlement process and costs

April 29, 2016 - I 'm having extreme difficulty with Quicken Loans 's unscrupulous business practices & breached or lack of commitment to what has been promised in terms of rates/costs for a potential refi in process. ...

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Quicken Loans Mortgage application, originator, mortgage broker

April 27, 2016 - On or about - -, 2016, I applied for a VA Mortgage with Quicken Loans ( QL ) because QL was listed as the nation 's second largest VA Mortgage lender at the VA website. QL demands that I prove that I possess $12000.00 on hand to cover for the closing costs, however, QL refuses to break down what closing costs amount to that number. I did convey to QL that I had $12000.00 in cash assets available before QL demanded $12000.00 for the closing costs and then increased the amount to -. ...

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Quicken Loans Mortgage application, originator, mortgage broker

April 25, 2016 - On -/-/2016, I began corresponding with Quicken Loans to inquire about a home loan. We had an issue with our previous Quicken loan, but were trying to overlook it because they were easy to work throughout our initial refinance on another home. I spoke with -, who informed me that based on our situation since we were relocating across the country we would want to speak to a relocation mortgage expert. He forwarded my information to - -. - called me on -/-/- to discuss our situation and I explained to him the details of our move, etc. He sent myself and my partner a mini-a...

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Quicken Loans Mortgage settlement process and costs

April 25, 2016 - -/-/2015 I contacted Quicken Loans after received an offer from them for a home loan. The offer I received was for 3.625 APR FHA 30 years. After speaking with a few folks and agreeing to our credit being pulled and putting a good faith deposit up, we began the processing of refinancing my partner 's home so that I could be included on the deed to the property and the mortgage. The mortgage broker only offered us a FHA Streamline Refinance and I asked several times if this option will ensure that the Warranty deed for the property is updated to include me name. Each time he assured me that it...

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Quicken Loans Mortgage credit decision / underwriting

April 23, 2016 - Requesting remediation for Fair Lending violations and predatory lending practices of property redlining and age discrimination by Quicken Loans and their - ( - Appraisal ). After researching home values in my - in - Missouri that confirmed a value of $ - $ -, my wife and I submitted a refinance application to Quicken to consolidate our $ - 1st mortgage and $ - HELOC. We had purchased our home for $ - in - ( it was appraised at $ - at the time ) and we have invested around $ - in upgrades and maintenance so we had no concerns that our appraisal would not sup...

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Quicken Loans Mortgage credit decision / underwriting

April 22, 2016 - Please refer to my email below : I am writing to express my frustration and to let you know that I intend to file a complaint with the - and other regulatory agencies about the neglect and misrepresentation I received from your institution. I have have been a mortgage payer for almost 20 years and NEVER have been late nor have any problems paying my mortgages even in the downturn when I could have walked away from my investments like many people in the same situation in -. I like everyone else would like the opportunity to save money and I thought that by refinancing my home that I c...

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Quicken Loans Mortgage loan servicing, payments, escrow account

April 20, 2016 - Quicken Loans Inc . Account # - - - ( - ) - 2016, I had my insurance change my policy to lower my home owner policy. This lowered my payment, the insurance company refunded me $52000.00 by check and I forwarded the check to Quicken Loans as request by them. They sent notice of shortage in my escrow account. They requested a payment of $470.00 or $1000.00 ( monthly ) from $960.00. I called Quicken Loans spoke with supervisor ( - - ) on -/-/2016, who forward a request to ( - - ). After several phone calls from her, we agreed to leave the payment the same ti...

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Quicken Loans Mortgage application, originator, mortgage broker

April 20, 2016 - I am building a new home through a home builder -. They offer financing but I wanted to shop around. I contact Quicken Loans to see what they can offer and the person I spoke with was very nice. After the app I was sent a intent to proceed that I had to sign and give my credit card info. I did not want to give my credit card number but was told that if I do n't I can not proceed. I was assured by the loan rep that it will not be charged unless I cancel and Quicken Loans has already done/ordered the appraisal. Well -3 week later Quicken Loans changed the loan structure without discussing ...

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Quicken Loans Mortgage application, originator, mortgage broker

April 19, 2016 - Quicken loans is reporting that I have Tax Liens even though I have paid them off and are informing me that I do n't qualify for a VA Home Loan because of it. Can you help me with that? ...

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Quicken Loans Mortgage application, originator, mortgage broker

April 13, 2016 - on - 2015 I applied for mortgage refinance from Quicken loans. My understanding Quicken loans will inquire about my credit once, instead QL inquired 3 times in less than one month. ...

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Quicken Loans Mortgage application, originator, mortgage broker

April 12, 2016 - I called Quicken Loans for the limited purpose of obtaining information regarding alternative loan programs and their respective rates. Although the purpose of my call was clearly stated, the Quicken Loans representative asked a number of invasive questions, some of which I answered. Finally, when it became apparent that the Quicken Loans representative would not furnish the desired information unless I provided more confidential information, I terminated the call. The attached e-mail exchange then ensued between Quicken Loans and me. I respectfully request CFPB to issue an opinion as to the m...

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Quicken Loans Mortgage application, originator, mortgage broker

April 11, 2016 - Mortgage representative, - -, with Quicken Loans specifically told me that my refinance loan would be locked in at 3.5 % with no points or closing costs. When I got the paperwork it showed 3.75 %. I have the emails and message board showing his promises. ...

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Quicken Loans Mortgage credit decision / underwriting

April 7, 2016 - My loan application at Quicken Loans was denied. I have great credit ( - credit score of - ), had plenty of liquid funds on hand to close on the loan, and my DTI ratio was well below the standard for sound underwriting. While I was loan shopping, I asked Quicken to provide me with a Cost Estimate so that I could do a comparison of closing costs/rates for various lenders. They had sent me a mailer that stated that if they were unable to match the lowest rate that I found, that they would give me $2500.00. When I asked for the Cost Estimate, I was told that they could n't provide me -...

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Quicken Loans Mortgage application, originator, mortgage broker

April 1, 2016 - I am moving to - in two weeks, so I need to fix up my townhouse to either sell or rent it out by -/-/-. I have - mortgages, - and -. So, I decided to combine the - and refinance. So, I went to Quicken loans online to get pre-approved and then contacted a finacial person. He looked up my score and said he ca n't give me the loan because I dont have a score of - according to the FICO - they are using. They were seeing -, - and -. But my FICO - and - Score for mortgages according to - ( I subscribe to ) is FICO - : -, -, - - - - : -...

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Quicken Loans Mortgage loan servicing, payments, escrow account

April 1, 2016 - Quicken Loans DISCRIMINATION against - - Veterans continues ... - - Bank Mortgage was transferred to Quicken Loans in - ; Since then, Quicken has failed to comply with Regulatory Laws. I Filed several complaints with Quicken who failed to resolve or ignored problems. 1. -, received Check ( - ) for $120.00 after - merger that 's worthless. 2. Denied Refinance 30 yr ARM to 15 yr Fixed Mortgage since -/-/--present. Quicken Mortgage Manager informed me to refinance with other Mortgage companies after Quicken DENIED the Refinance of loan because it was n't within t...

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Quicken Loans Mortgage loan servicing, payments, escrow account

March 31, 2016 - Got a mortgage through Quicken Loans - final paperwork was handled through - in -, MI. Mortgage closed on - -, 2016. Mortgage consolidated - loans : -, - - - -, - - - - - installment loan and - - car loan. I assumed that when these things were being consolidated into - new loan that the other debts would be paid off - that is how we did things when I worked at a bank in the -. I was disappointed when the credit card was not fully paid and I still had a fairly large interest payment to make on it. But when I found out today ( because I se...

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Quicken Loans Mortgage application, originator, mortgage broker

March 29, 2016 - After initial contact, I asked the originator if they had financial products that fit my situation. Specifically, I was looking for a low down payment jumbo ( over $ - ) loans ( non-FHA ). His response was that they have loans with the down-payment as low as - % that are non FHA loans. However, after a hard credit pull it turned out they do n't anything like that. They only offer conforming ( under $ - ) loans with % - down-payment or Jumbo with - % down-payment. After all the lies, my - credit score took a hit for nothing. ...

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Quicken Loans Mortgage credit decision / underwriting

March 26, 2016 - Quicken Loans used misleading tactics to attempt to have me sign an intent to proceed. Without prompting and months from expected closing date from a new construction home, I was contacted and told a few details about a loan estimate. However, most of the focus of the conversation was focused on signing documents within the next couple of hours and sending documentation to continue moving forward with the process. I did not know what that really meant, but when sent the information, I looked up what an Intent to Proceed meant. I clearly was not ready for this as I had not even received other l...

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Quicken Loans Mortgage credit decision / underwriting

March 24, 2016 - I responded to a Quicken Loans solicitation to Refi my home. After going through an - process online, the system then pulls my credit. That 's fine, I expected them to. However, it instantly came back with 'It does n't look like there is anything we can do for you '. It then says I can call our - number, or chat with an online rep. I 'm not pleased because I do n't want unnecessary credit checks on my credit if there is absolutely no way to qualify. I decide to engage in a chat. Well, after talking with their representative who has the title of " President 's Club Banker '' due to his le...

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Quicken Loans Mortgage application, originator, mortgage broker

March 23, 2016 - I built my house in 1992 and refinanced a 6.78 to a 4.3 with Quicken Loans I did not take any money out just wanted to get a better interest rate. I explained that I had 10 years on my current note and did not want to do another new loan and I had a conventional. When I received my paperwork after the closing they had transferred my conventional into an FHA and I was charged with PMI ..I never had to pay PMI on my first loan and they did not appraise my home for the proper size and rooms. I was told they DO NOT consider basements as part of the home but my basement is open and has a full bath,...

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Quicken Loans Mortgage application, originator, mortgage broker

March 22, 2016 - I clicked on a website for 'get current mortgage rates ' and filled out my name, address. Immediately someone from Quicken Loans called me. I specifically told him all I wanted was current rates and he said he just wanted to know about my current situation so he could see if he could help. He then apparently submitted a mortgage application in using my name because I received a denial letter. I did not apply for any mortgage from this company and this has to be illegal on their part. ...

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Quicken Loans Mortgage application, originator, mortgage broker

March 17, 2016 - A person calling from - telling from quicken loans called me, I suggested not to go for refinancing now, called my wife and told your husband is ok with the loan from us and your husband has told to take the Social Security Number from you. So we are calling you and provide us ure husband social security number. ...

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Quicken Loans Mortgage application, originator, mortgage broker

March 16, 2016 - I contacted Quicken Loans on Friday -/-/16 and spoke with - to discuss refinancing my FHA mortgage. I informed - of my estimated credit score, how much the original loan was for, and how much the remaining balance was, as I wanted his honest opinion on whether or not he could help BEFORE he pulled my credit. I told him that other lenders have told me that attempting to refinance after only 6 months would not be possible. - immediately informed me that Quicken loans had very aggressive products and could do things a traditional lender could n't do. He stated that he felt sure he ...

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Quicken Loans Mortgage credit decision / underwriting

March 12, 2016 - Aggressive Loan Officer ( - - ) at Quicken Loans that performed a Mortgage Review of my current homeowner 's loan that currently has a fixed rate of 4 % - FHA-30-year loan with Quicken Loans and when I informed the Loan Officer on -/-/16 that I was not interested in refinancing my home because it would not save me any money and that I would have to pay closing costs as well. The Loan Officer continued to contact me 3 additional times by e-mail on -/-/16 and mail communication on -/-/16 and now today, -/-/16. The Loan Officer as uploaded new refinance information o...

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Quicken Loans Mortgage application, originator, mortgage broker

March 12, 2016 - I was inquiring about a home refinance loan and Quicken Loans. Told him that I did not want my credit pulled unless he could get me an approval. Gave him full info up front- that I was only on the job for 4 months- told him several times my score was verging on - and did not want it pulled. He said he would work with me for an approval and pulled my credit. At the end of the convo he told me that he could not get me approved because all of Quicken Loans require a 2 year job history. I have the FULL chat transcript available. I believe this was complete unethical behavior and lowered my cred...

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Quicken Loans Mortgage application, originator, mortgage broker

March 12, 2016 - - - and Quicken Loans is not excepting my Cert. Of Eligibility I received from military service. I was issued one -/-/- and had it renewed -/-/-. They say that the COE is not any good. ...

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Quicken Loans Mortgage application, originator, mortgage broker

March 10, 2016 - In - of -, I contacted Quicken Loans to inquire about a home loan to purchase a home for my family to live in Indiana. I was working with an individual names - - from Quicken Loans. During the process, I honestly disclosed to them that I had filed bankruptcy in - of -, and the Bankruptcy was discharged in - of -. - - stated that that should not matter, and that I was approved for a home loan. Weeks later, after I had my hopes up about being able to buy a house, - contacted me, and stated that he now could not be able to approve me for a loan, because the bank ...

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Quicken Loans Mortgage application, originator, mortgage broker

March 9, 2016 - Following our application with Quicken Loans - -, - # - with Quicken Loans on -/-/2016 originally told us and sent over disclosures confirming our rate was locked in at 3.875 % with - points. On -/-/2016 Quicken Loans provided us a " Re-disclosure '' package in this package our rate is now showing 3.875 % with - points. - Loans/- - need to honor our previously agreed upon rate lock. ...

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Quicken Loans Mortgage application, originator, mortgage broker

March 4, 2016 - Hi! I called Quicken Loans to get some rates for a home mortgage refinance. They quoted me some rates for the 20 year loan that I was looking for. I have been very clear that I was shopping around for rates. The rates they gave me were worse than what I was getting from another lender. Then I decide to proceed with another lender who run my credit report and I see in that report that Quicken Loans has run my credit without my authorization or giving them any documents. This has adversely impacted my credit score and increased the cost of my refinance mortgage by $3000.00. Two days later ...

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Quicken Loans Mortgage settlement process and costs

March 3, 2016 - Rocket Mortgage / Quicken Loans gave me a Loan Estimate on - - which caused me to select them over other lenders and initiate my loan with them. On - -, 10 days into a 30 day close, so too late to start with a new lender, they dramatically raised the rate and origination charges. ...

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Quicken Loans Mortgage application, originator, mortgage broker

March 2, 2016 - - -, - Last year around - worked with Quicken Loan to Refinance the property at - - - - - They order an appraisal which was done on - -, -. The appraisal done had many problems such as wrong sq ft by less than -, room - - -, we have solar and no mention at all as energy efficient item. The Indicated Value by Sales Comparison approach was $320000.00. The report has a home listed that was sold on - and - homes closer to our sq ft & lt ; - - - - CA. Sold for $430000.00 on - - -, - sq ft and - - - - -...

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Quicken Loans Mortgage loan modification,collection,foreclosure

March 1, 2016 - I am in an active loan modification review with my lender Quicken Loans and have a trustee sale scheduled for tomorrow, - -, 2016 at -. I spoke with Quicken Loans and was informed that they will not be postponing my sale. I believe this is a form of dual tracking and completely illegal and are unsure why they are choosing not to assist me in this matter. I am now forced to hire counsel and help protect myself. ...

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Quicken Loans Mortgage application, originator, mortgage broker

March 1, 2016 - I was charged - dollars for a chance to refinance my mortgage by quicken loans. They accessed my credit twice which had an adverse on my credit account .I was denied my mortgage and a refund. They told me that if I paid them - - dollars they would give it to me. They laughed at me when I said I did n't have the - - dollars. I would like a refund. please accept this as a formal complaint by me. I am mentally - and live on a fixed income. I may be able to provide supporting documents if I am able. Quicken loans is in - michigan ...

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Quicken Loans Mortgage credit decision / underwriting

February 26, 2016 - On - -, - I received the following emai : Hi -, I have some very important news in regards to your mortgage. I 'd like to get you into a lower rate at no cost. Plus, I would like to get this done today before rates start going back up. We just had a big rate drop today and we can get your new rate locked in right away. Please call me as soon as you get this because it is time sensitive and it is very beneficial to you, very simple, and no, this is not a sales call. I just need a few minutes with you on the phone to get this set up. Thank you and please call my direct line - -...

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Quicken Loans Mortgage settlement process and costs

February 26, 2016 - I refinanced my home with Quicken loans, VA financing. I had cash back to pay off credit card debt. - check in the amount of $4.00, - was made out to - -. I took the check to the - -, ID store and paid the bill at the customer service counter. We received a letter in the mail today informing us that Quicken loans recalled the check for unknown reasons. I am paying for this loan ; I work - hours per week and my wife is on Social Security. I can not afford to ignore $4500.00! My mortgage is $680.00 per month and I am considering not making a mortgage payment until my m...

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Quicken Loans Mortgage settlement process and costs

February 24, 2016 - Quicken loans offered me a low cost loan product to secure a deposit and lock in my business, only to later to tell me I did not qualify even though nothing of my financial, credit, or employment situation had changed. Starting in -/-/-, I began sending Quicken Loans my documents in order to get a loan estimate after the initial pre-approval. I filled out all the required forms and answered all their questions truthfully. Out of all the prospective lenders I had spoke to, they where the only ones who could secure me a conventional loan as a - ( - ) in the middle of a transition...

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Quicken Loans Mortgage loan servicing, payments, escrow account

February 16, 2016 - 1. The mortgage company is collecting more tax than what is my assessed property tax. The mortgage company informed - requires the mortgage company to collect my property tax. When I notified the mortgage company of their error multiple times, the mortgage company refused to adjust the tax collection to my assessed taxes. It appears to me the mortgage company is abusing their role with -. Hopefully it can be seen the - -, 2016 Escrow Account Disclosure Statement shows a property tax payout of $1000.00 with a false estimate of $2000.00. Clearly, it is a false statement to claim...

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Quicken Loans Mortgage application, originator, mortgage broker

February 12, 2016 - My wife received a piece of mail from Quicken suggesting we refinance our mortgage to a higher rate and extended term. Yes, we could save more on our monthly payment by doing so ; however, I could not find anywhere in the letter where they indicated that this would result in our paying more interest over the life of our loan. And after doing calculations on my own, it looks like it would be - upon - of dollars more. Maybe I 'm overly sensitive at this time due to the buzz around Quicken 's Rocket Mortgage ad during the - -, but I 'm really getting fed up with Quicken 's aggressive ...

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Quicken Loans Mortgage settlement process and costs

February 12, 2016 - This is with regard to the - of TRID and a Closing Disclosure done in gross error by Quicken loans. Our son ended up signing a closing disclosure ( CD ) under duress to close his purchase on time. I have been 24 years in -. My son bought a home in - in - - Ca. He went to Quicken Loans. I told him to get used to the terms LE ( Loan Estimate ) and CD ( Closing Disclosure ). I was my sons main contact and authorized representative on his loan. I was forth right and asked almost daily about my son 's CD and about it being correct. I have all of the emails to Quicken. We gifted my so...

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Quicken Loans Mortgage application, originator, mortgage broker

February 11, 2016 - After being contacted with a postal mailer and e-mail, I responded to the advertisements and called to start a loan to improve my residence. I informed the person I spoke to, - -, that I needed a HUD - loan to do the improvements. Instead she put me on track for a loan where I had to make the improvements before I could close the loan. The company 's action in trying to steer me into a loan that did not meet my needs was deceptive and time consuming. It almost locked me into a loan that did no meet my needs. After I rejected the loan they were misleading me into, they posted a letter ...

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Quicken Loans Mortgage loan servicing, payments, escrow account

December 9, 2015 - In -/-/- we purchased a home in - -, CA my mom and I are retired on a fix income when all things were satisfactory with Quickenloans the lender found everything satisfactory they funded. - mortgage payments later we were told that things have change our home has increase in value by - - - - each month since we signed the contract and closed, that insurance premiums have increased some as high as two hundred percent that our monthly mortgage payment will be increasing by - - dollars beginning -/-/- and they are being slow giving as an answer how they value o...

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Quicken Loans Mortgage loan servicing, payments, escrow account

December 6, 2015 - I had a - car accident in 2006 which left me - and - for quite some time. I am now clear headed and realize I was a victim of a predatory loan scam by Quicken. I now need to renegotiate this and/or get some relief such as the additional interest removed and a fixed rate. The loan has been sold several times. ...

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Quicken Loans Mortgage application, originator, mortgage broker

December 4, 2015 - I wish to file a complaint against Quicken Mortgage loans. I feel that there initial Mortage qualification process is unfair and inadequate when it comes to eliminating the need to unnecessarily adding a a hard inquiry to my credit report which in turn reduce my credit score by a few points. A few points in my case is a tremendous detriment that pushed me from one demographic to another financially. There are certain criteria that Quicken use that will disqualify an individual from being able to acquire a loan from quicken. In my case the criteria was that of child support arrears payment that...

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Quicken Loans Mortgage application, originator, mortgage broker

December 3, 2015 - In -, I began the mortgage application process with Quicken Loans. The prequalification process went smoothly. It took some time to secure a contract that put us under a time constraint. Before we committed to the contract, we wanted to be sure it was feasible to close. I submitted a written request to expedite which was approved. Not only did they assure me it could be done, they assured my agent, the listing agent and the seller's lender it could be done. The city where I was purchasing had a natural disaster. From experience, I knew that re-inspection requirements could impede the ...

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Quicken Loans Mortgage loan servicing, payments, escrow account

November 30, 2015 - Is it possible to launch a class action suit against my mortgage company Quicken Loans? They held onto my escrow refund - $3200.00 - for 18 months without any notice until this month. I received a call from an unidentified - number ( I thought it was a telemarketer ) on Monday -/-/-. I almost deleted the voicemail without checking it, but thought it might be from a dealership that I recently bought a car from. When I checked my voicemail the next day, an automated message said that it was Quicken Loans, and that I had a balance on my account that needed to be resolved, that tha...

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