Quicken Loans Mortgage Complaint

FHA mortgage Credit decision / Underwriting

Quicken Loans Mortgage department,

FHA mortgage Credit decision / Underwriting Oklahoma

Aggressive Loan Officer ( - - ) at Quicken Loans that performed a Mortgage Review of my current homeowner 's loan that currently has a fixed rate of 4 % - FHA-30-year loan with Quicken Loans and when I informed the Loan Officer on -/-/16 that I was not interested in refinancing my home because it would not save me any money and that I would have to pay closing costs as well. The Loan Officer continued to contact me 3 additional times by e-mail on -/-/16 and mail communication on -/-/16 and now today, -/-/16. The Loan Officer as uploaded new refinance information on my on-line account without my knowledge, permission or consent. I feel like I am being harassed by Quicken Loans by their aggressive and predatory style of doing business.

Quicken Loans customer in Oklahoma
Mar 12, 2016

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

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