Quicken Loans Mortgage Complaint

Other mortgage Application, originator, mortgage broker

Quicken Loans Mortgage department,

Other mortgage Application, originator, mortgage broker Maryland

I am moving to - in two weeks, so I need to fix up my townhouse to either sell or rent it out by -/-/-. I have - mortgages, - and -. So, I decided to combine the - and refinance. So, I went to Quicken loans online to get pre-approved and then contacted a finacial person. He looked up my score and said he ca n't give me the loan because I dont have a score of - according to the FICO - they are using. They were seeing -, - and -. But my FICO - and - Score for mortgages according to - ( I subscribe to ) is FICO - : -, -, - - - - : -, - and - not matching what they see. Something is wrong, I have the right to see excactly what the lenders are seeing. I need the extra money to fix up my place and this combined 15 year mortgage 2.75 % would put about a $1000.00 in my pocket, thus freeing money to pay down on my debts in large amounts and quickly. Right now my first mortgage is $1000.00 without taxes and insurance which I pay on my own and the second is - a month, so that is $2200.00 a mnth. Note : one is bank and the other is a credit union. I always paid my mortgage on time, no late payments. In fact the - mortgage is taken right out of my paycheck biweekly.

Quicken Loans customer in Maryland
Apr 01, 2016

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

Consumer disputes how Quicken Loans handled their complaint

Created with Highcharts 4.2.3Quicken LoansComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20163/20164/20165/20166/20160510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Quicken LoansApplication, originator, mortgage broker0.5%90.3%3.3%0.5%1.2%2.6%1.2%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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