Quicken Loans Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

Quicken Loans Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Michigan

I applied for a primary mortgage refi w quicken loabs - this tear 2016. They told me on a number of occassions I was approved and even had conditional approval on their website under my application. For weeks I was told to expect someone calling for a closing date and all that would happen us a request for another payment I made or account I paid off. The debts that were clearly paid by my company were rejected by quicken. How can they include the monthly debt but not the income from my company that clearly pays it every month?

Quicken Loans customer in Michigan
May 26, 2016

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with monetary relief

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