Quicken Loans Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

Quicken Loans Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Michigan

I applied for a primary mortgage refi w quicken loabs - this tear 2016. They told me on a number of occassions I was approved and even had conditional approval on their website under my application. For weeks I was told to expect someone calling for a closing date and all that would happen us a request for another payment I made or account I paid off. The debts that were clearly paid by my company were rejected by quicken. How can they include the monthly debt but not the income from my company that clearly pays it every month?

Quicken Loans customer in Michigan
May 26, 2016

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Quicken LoansComplaint HistoryComplaints1/20124/20127/20129/201210/201211/201212/20122/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20145/20148/20149/201410/201412/20141/20152/20153/20154/20155/20156/20158/20159/201510/201511/20152/20163/20164/20165/20166/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Quicken LoansCredit decision / Underwriting1.3%91.1%2.5%1.3%2.5%1.3%ClosedClosed with explanationClosed with monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting0.6%6.3%5.8%1.2%2.2%5.6%77.1%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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