Quicken Loans Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Quicken Loans Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

1. The mortgage company is collecting more tax than what is my assessed property tax. The mortgage company informed - requires the mortgage company to collect my property tax. When I notified the mortgage company of their error multiple times, the mortgage company refused to adjust the tax collection to my assessed taxes. It appears to me the mortgage company is abusing their role with -. Hopefully it can be seen the - -, 2016 Escrow Account Disclosure Statement shows a property tax payout of $1000.00 with a false estimate of $2000.00. Clearly, it is a false statement to claim there will be a $2000.00 payout will it will actually be $1000.00 from the submitted tax assessment from - -. 2. The mortgage company initially collected all my information, told me I was qualified for a mortgage, locked in a rate at a 30 year fixed mortgage, repeatedly extended the closing time and then said it would need to be changed to an adjustable rate mortgage. I made multiple complaints to supervisors and executives but, received no response to any of my complaints.

Quicken Loans customer in California
Feb 16, 2016

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

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