Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

FHA mortgage Application, originator, mortgage broker Florida

I contacted Quicken Loans on Friday -/-/16 and spoke with - to discuss refinancing my FHA mortgage. I informed - of my estimated credit score, how much the original loan was for, and how much the remaining balance was, as I wanted his honest opinion on whether or not he could help BEFORE he pulled my credit. I told him that other lenders have told me that attempting to refinance after only 6 months would not be possible. - immediately informed me that Quicken loans had very aggressive products and could do things a traditional lender could n't do. He stated that he felt sure he could save me hundreds of dollars on my monthly payment and that my current lender would most likely not want to refinance my loan as they were earning money from the interest. I asked - if he felt that Quicken loans could save me a substantial amount of money every month to which he replied " absolutely. '' Feeling encouraged, I gave him my social security number and authorized a credit pull. He told me he would " run the numbers '' and get back to me. I spoke with - again on Monday


front almost $3000.00 in closing costs ( at that rate, it would take my 6 years just to break even again from the out of pocket costs ). I asked him " is this the type of aggressive products Quicken Loans offers? This is -! '' I contacted a supervisor on -/-/16 to discuss and spoke with - -. I told her about the situation and asked her to remove the credit pull from my history as I felt - performed a traditional bait and switch and falsely advertised what Quicken Loans could do for me. She stated she would look in to it. - then called me back on -/-/16 and informed me that there was nothing she could do.