Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

Quicken Loans Inc . Account # - - - ( - ) - 2016, I had my insurance change my policy to lower my home owner policy. This lowered my payment, the insurance company refunded me $52000.00 by check and I forwarded the check to Quicken Loans as request by them. They sent notice of shortage in my escrow account. They requested a payment of $470.00 or $1000.00 ( monthly ) from $960.00. I called Quicken Loans spoke with supervisor ( - - ) on -/-/2016, who forward a request to ( - - ). After several phone calls from her, we agreed to leave the payment the same till a review in -. This agreement was due to lower insurance rate, taxes and the mortgage insurance


I was notified -/-/2016 my payment had increased to $1000.00. After email to - -, she replied I misunderstood that such was not the case, and they would review it again in -. I would have to pay the $470.00 to escrow or make the Payment of $1000.00. There is no justified reason for this request ... .. - -.