U.S. Bancorp Complaints

U.S. Bancorp consumers have reported over 9,593 official complaints. Out of the 9,593 consumer complaints against U.S. Bancorp, 21% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 99% were processed in a timely manner. 13% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.

Issue
Loan modification,collection,foreclosure
Loan servicing, payments, escrow account
Account opening, closing, or management
Deposits and withdrawals
Problems caused by my funds being low
Application, originator, mortgage broker
Billing disputes
Managing the loan or lease
Other
Making/receiving payments, sending money
Using a debit or ATM card
Identity theft / Fraud / Embezzlement
Advertising and marketing
Settlement process and costs
Rewards
APR or interest rate
Closing/Cancelling account
Unauthorized transactions/trans. issues
Cont'd attempts collect debt not owed
Credit decision / Underwriting
Communication tactics
Transaction issue
Fraud or scam
Other fee
Taking out the loan or lease
Late fee
Problems when you are unable to pay
Customer service / Customer relations
Delinquent account
Disclosure verification of debt
Credit card protection / Debt protection
Credit determination
Taking/threatening an illegal action
Payoff process
Unsolicited issuance of credit card
Billing statement
Balance transfer
Repaying your loan
False statements or representation
Incorrect information on credit report
Credit reporting
Managing, opening, or closing account
Improper contact or sharing of info
Shopping for a loan or lease
Can't repay my loan
Credit line increase/decrease
Collection practices
Managing the line of credit
Account terms and changes
Overlimit fee
Fees
Forbearance / Workout plans
Collection debt dispute
Balance transfer fee
Dealing with my lender or servicer
Application processing delay
Privacy
Sale of account
Shopping for a line of credit
Bankruptcy
Cash advance
Applied for loan/did not receive money
Convenience checks
Other transaction issues
Wrong amount charged or received
Other service issues
Charged fees or interest I didn't expect
Arbitration
Advertising, marketing or disclosures
Adding money
Cash advance fee
Charged bank acct wrong day or amt
Credit reporting company's investigation
Money was not available when promised
Payment to acct not credited
Improper use of my credit report
Unexpected/Other fees
Received a loan I didn't apply for
Customer service/Customer relations
Credit monitoring or identity protection
Can't contact lender
Getting a loan
Incorrect/missing disclosures or info
Disclosures
Excessive fees

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New U.S. Bancorp Consumer Complaints


U.S. BANCORP Mortgage trouble during payment process

May 26, 2018 - The company in question is US Bank, our mortgage provider. We are attempting to remove our monthly MIP ( mortgage insurance premium ) from our bill. Per FHA and guidelines from US Bank, the following conditions must be met : 1 ) The loan must be 5 years old ( we closed on -/-/- ) 2 ) The LTV ratio must be 78 % of original value. Per their own documentation ( attached ), we need our balance to be below $180000.00. Our current balance is $180000.00. 3 ) We must have a good payment history ( we have zero missed or delinquent payments in our payment history ). 4 ) We must submit a wri...

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U.S. BANCORP Mortgage trouble during payment process

March 19, 2018 - On -/-/- my husband was contacted by our Property Tax office here in - County, Tennessee. They stated that our property taxes due had not been paid. I contacted our mortgage lender, US BANK, and they stated that the taxes were paid in -/-/- and were returned in -/-/- as a tax refund. It was not until -/-/- that we found this out. According to US BANK, they have a work order on this. On -/-/- we called our tax office and they stated that the taxes have yet to be paid. I called US BANK, spoke with an - who said that when she spoke with the tax area of the US BANK ...

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U.S. BANCORP Debt collection attempts to collect debt not owed debt is not yours

February 10, 2018 - I informed - - - - that this debt is not mind and the did not respond to my debt verification and validation communication i sent them. Instead they send the debt to - -. This is not my debt...

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U.S. BANCORP Mortgage trouble during payment process

December 22, 2017 - I believe there could be a potential error on the escrow account for my property tax. I received a notice from US Bank on -/-/- stating that there was an escrow shortage of $2600.00 and my mortgage payment would increase to $1600.00 as of -/-/-. This is going to cause serious financial hardship for me and my family and I did not receive any previous notice of this change. I was not given any reason ( s ) as what caused the difference between the actual escrow amount and the projected escrow amount. I was not given sufficient notice for the increased escrow amount from US...

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U.S. BANCORP Mortgage incorrect information on your report

August 2, 2017 - -/-/- I received my credit report from - . Someone is using my personal information to abuse my credit. There is a address in Michigan that is being used. I have never lived there, nor have I visited there. The spelling of my name is being used as - - - . I 've reported my drivers license stolen with my name being spelled that way. My social security card have been stolen. I 've notified The Social Security Department. I 've done a name change with Probate court, in the presence of a Judge. My name on the credit report is also spelled - - - On -/-/...

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U.S. BANCORP Bank account or service account opening, closing, or management

April 22, 2017 - Bank accounts ( CD & Money Markets ) w as opened by single account owner with - - . - - closed. The bank accounts wound up with - - , and now with U.S. Bank. Somehow during this time, an additional name was added to account, without original owner knowing or authorizatio n. U.S. Bank r efuses to correct error and refuses to produce the SIGNATURE CARDS. We have been trying to get cooperation fr om U.S. Bank for over six ( 6 ) months. We have contacted their Executive Offices and spoken to several persons in Fraud Department and Senior Banker a t ( - ...

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U.S. Bancorp Mortgage settlement process and costs

April 12, 2017 - Whilst getting a replacement debit card, due to a stolen account number, the personal banker suggested a refinance on my existing FHA mortgage. She said she could beat the rate I had, but I need to submit some info to " LOCK '' in the rate, which could be done over the phone. However once everything was completed & we showed up to sign the paperwork, there was a higher interest rate than what we had " locked ''. Then the manager to tell us they do n't lock rates. And we had to wait for everything to go through before we would know what it is. In other words, w/o telling us in advance, they cla...

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U.S. Bancorp Credit card credit card protection / debt protection

April 11, 2017 - I saw a photograph scanner advertised on - in -/-/-. I ordered the scanner for $300.00 and I was told by the merchant it was a special program in cooperation with - for a low price and to buy an - gift card for $300.00 and use this for payment. I bought the gift card and paid for the scanner. It did not arrive and after two weeks I contacted - about this. They said it appeared to be a scam, despite being listed on - and they refused to accept responsibility for the fraud. I had charged this to my credit card " - - - '' from U.S. Bank, ending in -, believing ...

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U.S. Bancorp Mortgage credit decision / underwriting

April 11, 2017 - Since -/-/2015 my Mortgage loan with US BANK is not being reported to Credit Bureau. I have contacted the bank several times to get this issue corrected but the bank is not reporting the loan after all this time. I do n't know what else to do?...

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U.S. Bancorp Mortgage loan servicing, payments, escrow account

April 10, 2017 - I pay all of my taxes and insurance through my US Bank Mortgage. I received notification from - Country that my supplemental tax bill was delinquent. I called US Bank Mortgage to inquire about why it was delinquent. They said their tax team would investigate and they would pay for the delinquency charges. Two weeks later they sent me a letter saying I had to pay those supplemental taxes myself and that they had no way to know about those supplemental taxes. This is not true. They could done their due diligence and gone on the county website to find the taxes due on my home before dispersi...

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U.S. Bancorp Bank account or service account opening, closing, or management

April 9, 2017 - On -/-/2017 deposit - - debit card checks each ( $2500.00 ) totaling $ - US bank Atm. Unable to access Acct on -/-/-. Called US bank customer service -/-/2017 and told my account closed due to fraudulent checks deposit made -/-/2017. I Obtained copies of checks in question from US bank and took to -, where checks originated. Informed by - that checks are valid. - contacted by phone, emailed this information to US bank with no call I to resolve this matter. I Called -, mgr at US bank - branch and told he spoke with someone over him. He informed me my account...

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U.S. Bancorp Credit card billing disputes

April 9, 2017 - I had a credit card through US Bank. I contacted the credit card company after paying off the full amount on the card. I then contacted US Bank directly to make sure that there were no issues and that the card was paid in full and that I would never have to hear from them again, because I am fed up with their business tactics. I made the payment of the full amount due on -/-/2017, the payment posted on -/-/2017. Today -/-/2017 i got an email from US Bank saying that I now owed them $24.00. I called them right away to find out why. The CSA told me it is for interest on cash ...

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U.S. Bancorp Bank account or service account opening, closing, or management

April 7, 2017 - I SUBMITTED A HANDWRITTEN NOTICE US BANK - BRANCH DEMANDING TO CLOSE MY ACCOUNT. MONTHS LATER I RECEIVE DISCRIMINATORY TELEPHONE TACTICS OF DEBT COLLECTION EFFORTS IN E-CESS OF $230.00 BY A THIRD PARTY DEBT COLLECTOR. MY LETTER STATED THAT THE ACCOUNT WAS TO BE CLOSED AND REMIT THE CLOSING ACCOUNT BALANCE DUE STATEMENT TO MY PO BO- IN - OF THIS YEAR. I SINCE HAVE BEEN HARASSED AND THREATENED BY THEIR DEBT COLLECTORS DECEITFUL ACTIONS. THIS ACCOUNT IS PAID IN FULL. REFERENCE NUMBER -. CONFIRMATION NUMBER -....

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U.S. Bancorp Prepaid card unauthorized transactions/trans. issues

April 7, 2017 - I purchased 2 $200.00 Mastercard gift cards from - on -/-/2016. When I attempted to use the cards a few weeks later, I found one had $45.00 left and the other $35.00. So on one card there is a fraudulent charge of $150.00 and on the other, $160.00. I called US Bank 's fraud hotline in -/-/2016 and they sent me new cards with the current balances on it and told me I would get the fraudulent amount credited back with in 4 weeks. Since then, I still have not gotten the fraudulent amounts refunded back to me and US Bank refuses to help....

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U.S. Bancorp Credit card identity theft / fraud / embezzlement

April 7, 2017 - Credit Card Ending in - - Office of the President - - -, North Dakota, - Dear Sir or Madam : I am writing to dispute fraudulent credit charges on my account on the date of -/-/2017 and -/-/2017. The amount is inaccurate because I did not authorize or make any of the credit card A.T.M. withdrawals on -/-/2017 and -/-/2017. I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited as well, and that I receive an accurate statement. Of greatest concern are the following issues : 1. I received four letters d...

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U.S. Bancorp Mortgage loan modification,collection,foreclosure

April 7, 2017 - We are a HUD approved foreclosure counseling agency and we are working with a client to try to get her loan modified. We submitted a work out package and have had issues from this company in getting this file for review, giving us one excuse after another as to why this is not moving forward. At one point I was told by one of the representative that it was not unusual that it was taking so long that it could take up to a year ( a prior complaint was sent on this company to CFPB ). We recently received a denial letter stating client did not qualify for any modification program. They listed the ...

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U.S. Bancorp Mortgage loan modification,collection,foreclosure

April 6, 2017 - After waiting for over a month, I received a response from US Bank regarding my complaint with you. Once again, they neglected to provide any answers. I 'm attaching the response letter with this complaint. As you can see the response letter is pretty generic where there telling you and what income they used as well as the expenses they used to do their calculations. I had asked for NPV data they used to review my loan for modification. As per treasury guideline, they are obligated to provide me the NPV data used for review. U.S. Bank has been giving runaround and putting me further and furt...

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U.S. Bancorp Mortgage settlement process and costs

April 6, 2017 - I am furious of the way US Bank has handle my - of credit. I was asked to provide prove from US Bank offering a settlement. I provided a letter stating US Bank was willing to settle with me if I pay them $19000.00. After I when to a US Bank branch and deposit the $19000.00 US Bank is denying me my settlement documents. Agent - disclose to me there is no record of the document I presented. This is a huge problem because I deposit US Bank the amount they were requesting to settle. This is prove US Bank is practicing fraudulent and deceptive practices in order to deny me any assistance....

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U.S. Bancorp Prepaid card unauthorized transactions/trans. issues

April 6, 2017 - I purchased - $200.00 MasterCard prepaid cards at -. When I tried to use them about 2 weeks later, almost all of the money had been drained from the cards. I contacted the card issuer, U S Bank customer service and was told to submit copies of the receipts and affidavits that I did not use the cards myself. I was told it would take 45 days to get merchant verification and refund my monies. I was sent - new cards. Only - has - on it. Another one has -. When I check the balance on the other ones, I am told that the information ( card number, expiration date ) is not valid. I ...

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U.S. Bancorp Bank account or service deposits and withdrawals

April 5, 2017 - I have had many issues with US Bank, but this is the icing on the cake. US Bank continues to charge fees and allow transactions that should not be authorized to go through on my account. I cant even begin to explain how many times I have had to call to complain about my accounts. Last month, an unauthorized transaction of - went through on my account and a check to the - was sent back ... they never refunded me for the NSF I was charged. Today, US Bank sent back a check that was cleared on my account tuesday. I explained to them that when I checked my balance on their MOBILE app, that m...

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U.S. Bancorp Credit reporting incorrect information on credit report account status

April 5, 2017 - This item came back as belonging to me. I paid off this credit card and its showing I owe a balance of $180.00 and charge-off. I have attached my last statement where it show 's $0.00 this account never went into a charge-off status. Please remove from my credit reports....

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U.S. Bancorp Bank account or service deposits and withdrawals

April 5, 2017 - I was informed that my business account at US Bank - - - -, OH - was in the negative for - $64.00 on -/-/2017. So on -/-/2017 I went into the branch bank and and deposited $90.00 leaving my account in a positive $26.00. I then brought some groceries at the - totaling $16.00 leaving a positive deposit of $10.00. Later on that afternoon, I go on line and see that I received a $36.00 overdraft fee making my account a negative - $28.00. Then one of the tellers from the US Bank branch office calls me to inform me that I am now a negative - $28.00 and I will also get...

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U.S. Bancorp Debt collection taking/threatening an illegal action threatened arrest/jail if do not pay

April 4, 2017 - - lien my house with - judgements for the credit card debt that has passed 4 years from the first date of default. I contacted US bank and - who confirmed that first date of default on these accounts were -/-/- ... US bank sold this charged off account to - and - sold this account to -. Both of these collection companies were then solicited by - - who promised them to collect. - then has filed for a judgment in -/-/- which is past the 4 years and violates the statute of limitations for the state of California. - has violated federal statutes and violated...

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U.S. Bancorp Bank account or service problems caused by my funds being low

April 4, 2017 - I have an case on finacial production case - and now us bank charge me overdraft fee $39.00 for being overdrawn because of - being unauthorized and now this bank will refund me. I have alerts on my checking account and this time my account was overdrawness on -/-/2017 and my alerts notify me on - and because I made a deposit on - on - was charge -. And they now telling me email alerts going out 24 hours and I should set up the alerts by text message this is wrong....

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U.S. Bancorp Bank account or service account opening, closing, or management

April 3, 2017 - I had come to a settlement with US bank and after not receiving anything in the mail/email after that, I get a collections letter from collctns agency I had money problems and my account was past due. I contacted them because I was going to do contact a credit consulting company or file bankruptcy but decided to contact them. We agreed to a settlement and thought that everything was closed because I did not receive any kid on mail or email notifying me of the situation. Then, at the beginning of this year a get a letter from an agency stating that my account was in collections for the amount o...

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U.S. Bancorp Bank account or service using a debit or atm card

April 1, 2017 - A new debit card with the logo visa was issued and was supposed to come in the mail, my account balance was $16.00 but when I went to check it it was at - $4.00, when I saw my current bank statement it said that the debit card was used but I have n't received it which was odd. Called to the US Bank and was told someone activated my card and used it at a gas station which I knew I did n't make, the personnel at the bank told me that after various attempts to withdrawal money from my debit card failed because of the wrong pin number, the remaining quantity of $11.00 was used. Then we proce...

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U.S. Bancorp Bank account or service using a debit or atm card

March 31, 2017 - i went to use the atm whn i put it in it took it so whn the store open at - i walked in waited in line whn it was my turn itold them what happen an if ican talk to the manager thy said no an was rud ask them who can i talk to to get it back said thy dont no an the atm not part off the branch i called - i called ssi office thy said whn it getts serived they give the card to the branch the us bank works just makin fun of me tht just becouse im - didnt let me use the phone an kicked me out the cops came let them no whatb happed told me to file a repot think if they did this to me how man...

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U.S. Bancorp Debt collection taking/threatening an illegal action threatened to sue on too old debt

March 31, 2017 - Called me on a - debt I 'm not even sure exists, although I did have an account there at the time. Then when I mentioned the statute of limitations in Oregon, - in the litigation department claimed that overdraft fees to a federal bank are n't protected by state statute of limitations. I got payment plans and called back after talking to my wife and looking online. They said their company name was -. I asked them for their address and they refused, they also contacted me from numerous phone numbers from different areas in the United States. So I told them to stop calling or we would t...

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U.S. Bancorp Credit card identity theft / fraud / embezzlement

March 31, 2017 - My vehicle was broken into. I reside on a cul-de sac/dead end street. I accidentally left my purse in car as I have a -. Hands full and honest mistake by leaving it in my car. Thief took purse, diaper bag and all content within glove box ( car registration etc ). I filed a fruad claim with US Bank and also an immediate police report. No credit cards transactions were fraudulently made but perpetrator wrote a fraudulent check. US Bank denied my fraud claim. Holding me liable because checks were stored in an unsecured location ( car ). No appeal letter was given to me. I had to call several t...

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U.S. Bancorp Mortgage loan servicing, payments, escrow account

March 31, 2017 - Due to an illness, I was unable to work for a period of time. This caused me to fall behind on my mortgage payments. Currently, I am working, receiving Social Security and a pension. My goal is to keep the home, and I have demonstrated my ability to make payments. I have sent the mortgage company five ( 5 ) payments via -. However, US Bank has not acknowledged receipt of the payments. As verification of the same, I am attaching my receipts. The dates and payment amounts are as follows : -/-/2017 : $1600.00 - represents three ( 3 ) payments of $550.00 -/-/2017 : $1100.00 - represen...

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U.S. Bancorp Mortgage loan modification,collection,foreclosure

March 31, 2017 - I was sent to foreclosure prematurely. My mortgage company denied my loan modification ( mid - ) and also a repayment forbearance. When I questioned why the forbearance was denied I was advised by the manager ( - ) that it was due to my income. - reviewed the income information with me and found that the underwriters did not include both of my jobs when making their determination. She instructed that I immediately file an appeal. I filed the appeal ( -/-/- ) and it was denied ( -/-/- ) and at that point I was sent to foreclosure. I again spoke with the same manager who advis...

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U.S. Bancorp Bank account or service account opening, closing, or management

March 30, 2017 - -/-/- Dear Sir or Madam : This dispute regards a US Bank " Easy Checking account '' -, opened at the -, -, WA - branch. In essence, I asked for and opened a simple checking account with US Bank with $25.00. Not known to me, this account also contained a $6000.00 Line of Credit, a Visa Card, and a monthly fee. Despite - activity on the account from inception through today, my credit is in tatters and US Bank will do nothing to help. ( See attached US Bank letters ). What happened : I opened the checking account -/-/- to handle the proceeds of a real estate transa...

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U.S. Bancorp Bank account or service account opening, closing, or management

March 29, 2017 - Hello, US Bank has charged me 7 Overdraft fees that are due to a bank error. I had a pending transaction that dropped off and never cleared my account. During the time that the charge was pending and now, US Bank has charged me seven overdraft fees due to a pending charge that NEVER hit my account. This is a violation of my terms and conditions along with the funds availably act. US Bank can NOT charge me a fee for being " overdrawn '' if the charge never hit my account. After speaking with the rep, she told me I would need to call back later since all the managers were in a meeting ... She th...

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U.S. Bancorp Bank account or service deposits and withdrawals

March 29, 2017 - US Bank applies over draft fee 's on my account, based on the available account balance. They calculate the available account balance by subtracting my " Debit Card Authorizations '' from my actual account balance. " Debit Card Authorizations '' are defined below. " When you use your debit card as credit, and authorize payment without using your PIN, the final charge will be submitted by the merchant and reflected in your Account Balance once complete. Meanwhile, these transactions appear as Authorization Pending in your pending transactions list. Some authorizations may not be shown betw...

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U.S. Bancorp Bank account or service account opening, closing, or management

March 29, 2017 - elan financial made an unauthorized credit inquiry to my - credit file...

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U.S. Bancorp Bank account or service account opening, closing, or management

March 29, 2017 - US BANK made an unauthorized credit inquiry to my - credit file...

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U.S. Bancorp Bank account or service account opening, closing, or management

March 29, 2017 - I had a checking and savings account with US Bank from around -/-/- until -/-/- or -/-/- ( not sure on the dates ). Around that time I was purchasing some items, - of these items were $.00 cents each, and received overdraft charges for these items, I was aware that US Bank was capable of forgiving Overdraft fees in discretionary instances and asked them if they could do so. They told me that they would not reverse the overdraft charges to which I asked them to close my account and told them I would not be banking with them any longer. I have since not received one letter, p...

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U.S. Bancorp Credit card closing/cancelling account

March 29, 2017 - After my husband was tragically killed, I canceled our - credit card issued by U.S. Bank, submitting the required death certificate. When I sold a car some months later, - - sent a partial premium refund of - to the last card used, which was this credit card. Even though the account had been closed, US Bank accepted the refund! Now they are requiring me to jump though hoops and submit testamentary letters to get the refund, which they promise within 90 days. I am moving in two months, and the post office will not forward mail from my - - because it is part of a larger entity ...

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U.S. Bancorp Mortgage loan servicing, payments, escrow account

March 29, 2017 - My loan was signed by - at -. I was given an " Application & Disclosure Package '' PDF that includes " Notice Concerning Private Mortgage Insurance Initial Disclosure - Fixed Rate Mortgages '' that states I 'm eligible to have PMI removed on " The date the principal balance actually reaches 80 % of the original value of the property ''. This was a 30 year fixed rate conventional mortgage. I occupy the property. It 's a - unit property. After reaching 79 % LTOV I called US Bank, my loan servicer, to start the process of removing PMI. The original phone guy I spoke to verified I was...

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U.S. Bancorp Mortgage loan modification,collection,foreclosure

March 28, 2017 - I applied for a HAMP loan modification in either -/-/- or -/-/-. The reason for the request for loan assistance was due to the fact my husband - in -/-/- leaving me and my - young children with no life insurance. We were unprepared for his -. After this event I want to keep my children in as stable environment as possible. I put in my package to US Bank ( - ). I stayed in touch with him, provided all documents requested and was told the file was complete. In -/-/- I received a letter ( dated -/-/- ) saying we were thrown out of loan mitigation saying I o...

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U.S. Bancorp Bank account or service making/receiving payments, sending money

March 28, 2017 - Premise : I ordered book of checks via US Bank web-portal service. Few weeks went by, still not having received the checks, I called in to find out that they have sent it to some random address. The rep then proceeded to cancel the incorrectly mailed checks, and issued me new ones with the correct address. Here is the caveat : the rep issued the new checks with E-ACTLY the same number of the checks he had canceled therefore rendering all newly issued checks useless. Result : All the checks I had wrote ( lot outstanding keep in mind as I had to wait about 2 months from the initial ordering ...

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U.S. Bancorp Credit card identity theft / fraud / embezzlement

March 28, 2017 - A guy I was dating - - stoled my identity somehow and got this card in my name before we were married on -/-/-. When I found out that this and other cards were in my name without my knowledge I filed for divorce immediately. - other accounts were declared fraudulent. This one was not even though - admitted to US Bank that he was responsible for it and was made responsible for it in our marital settlement agreement. I did not know that I was on this account. I did not sign up for this account. I have asked for proof that I signed up for this accounts in -/-/- and -/-/-...

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U.S. Bancorp Credit card other

March 28, 2017 - I booked a flight through - on -/-/2017 which was - leaving - to - on -/-/2017 returning on -/-/2017 arrived @ [email protected] for catching [email protected] went to ticket counter to get boarding pass & ask if i could take my - suitcase on with me, agent said yes get to - lotion was over the amount to travel so i went back to ticket counter to check the suitcase in agent stalled me & said she is processing to check luggage then she said i 'm sorry it 's to late to check in & if i check your luggage you will miss your flight i replied that I have enough time to catch my plane c...

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U.S. Bancorp Mortgage loan modification,collection,foreclosure

March 27, 2017 - I am having a problem with US Bank who is refusing to negotiate in good faith and continues to change the guidelines and rules for assistance. This is leading me into foreclosure even though I am in a position to afford my current payment. US Bank continues to make errors in the financial calculations, provides conflicting reasons for denial and is changing and disregarding the rules in order to deny me all options for assistance. I am a gainfully employed - ( - - ) and I take care of my children in this home. What US Bank is doing is WRONG AND UNETHICAL. In -/-/-, I acquired my...

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U.S. Bancorp Mortgage loan servicing, payments, escrow account

March 27, 2017 - Called and spoke to - and was told my fee could not be waived to make an additional payment to my esscrow account. I got an escrow shortage after I made my - payment and I do not understand how a company can not void an $11.00 fee as a courtesy for a faithful customer. I am not trying to make an $800.00 payment I am only trying to make the $280.00 for my escrow shortage. I do not have a USBank near me and I do not feel mailing in my payment is secure. I do not like seeing any type of shortages on my accounts which is why I was tryng to clear it out early so next month i can pay the...

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U.S. Bancorp Consumer Loan managing the loan or lease

March 26, 2017 - I was previously an - service member with an auto loan with US Bank through the -. I was not properly informed of the additional fees associated with the auto loan for having my payments withdrawn by allotments, I was lied to about the cost of the GAP insurance that I had covering my vehicle and I was also misinformed about the payment schedule of my loan payments for each month. I believe that I was taken advantage of as a young naive service member. The auto loan has been paid in full since -/-/2013. I have previously spoken with US Bank on a few occasions but was unsuccessful in hav...

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U.S. Bancorp Credit card delinquent account

March 26, 2017 - Elan Financial Services began servicing a current Fidelity credit card that I own. During the transition, Elan turned off my automatic payment status which was in place with Fidelity. Because of that, my payment was not processed for one month. Elan failed to notify me of this either by phone, email or mail and my status became 30 days late. Elan acknowledged that they erroneously turned off my auto pay and agreed to remove my 30-day late status with the - credit reporting agencies, -, - and -. I have called Elan repeatedly and have asked that they update my status from late to cur...

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U.S. Bancorp Mortgage loan servicing, payments, escrow account

March 25, 2017 - On -/-/2017, I submitted a new purchase contract to my short sale lender and I received a phone call on -/-/2017 from my single point of contact ( - ) that the lender would not even consider me doing a short sale. I am desperate for help and I am trying my hardest to get the property and I feel as if my lender is n't doing what the government says a lender should do by offering me an alternative to foreclosure. I am not asking for a handout, I am only asking that you assist me with getting my lender to review the cash offer that I have on the table....

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U.S. Bancorp Bank account or service deposits and withdrawals

March 24, 2017 - There are multiple issues with U S Bank. I opened a checking account in -/-/-, I set up direct deposit for a monthly pension payment and my weekly paycheck. My -/-/- pension payment went into a closed account at another bank this was my fault, the payment is availiable on the first of the month I called the closed account bank and they transfered the money to my account at U S Bank the next day US Bank received the funds on - a Tuesday. US Bank did nothing they held the money not even returning it to the pension fund which is handled by US Bank. Normally one would expect the money...

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U.S. Bancorp Credit card apr or interest rate

March 24, 2017 - I received a letter in the mail from " - '' advising of " some important changes that are being made '' to my credit card Account. The letter provided - digits identifying " Your Account ending in .... ''. While I have a credit card ending in those - numbers, my statement for that credit card comes from Bridgewater Credit Union, not -. Nowhere on the letter does it indicate that they are the servicer for Bridgewater Credit Union. This is DECEPTIVE in nature. The letter went on to advise that the Annual Percentage Rate on the credit card Account was being increased due to an account...

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U.S. Bancorp Bank account or service account opening, closing, or management

March 23, 2017 - I had US Bank for approx. 30 yrs but I wanted to change banks for several reasons but then somebody got ahold of my debit card and purchased an it from - it was not me so I did a fraud charge they returned the money and I closed my account they tried to talk me out of it but I did anyway Then six months I get a statement I had $370.00 in there that is the amount of the fraud charge so I go down there they reopened my account without my approval I told them I didnt want to owe them or them to owe me again they tried to get me to stay with there bank I talked to the manager and the assissta...

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U.S. Bancorp Prepaid card fraud or scam

March 23, 2017 - I was given a visa gift card for my birthday, with a balance of $100.00. The card says it was issued by US Bank. Several months later I removed the card from its original packaging and tried to register it on the provider 's website. When I tried to register the card to verify the balance, I found it had already been used for the full amount on the card, leaving a --dollar balance. I called the customer service number as printed on the card and filed a claim. I was informed the transaction had taken place in a - store in California on the day before my birthday. This week I was i...

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U.S. Bancorp Credit card credit card protection / debt protection

March 23, 2017 - I received an offer for a US Bank credit [email protected] % tied to confirmation code : -. The offer must be accepted by -/-/2017. I applied yesterday -/-/2017 and the rate jumped to 14.74 % I work in the mortgage business so I would think the code locks me in at the 14.49 % rate and will change based on the Prime Rate after introductory signup. How can my rate change because the Prime Rate went up last week. That is n't stated on my bill. It states APR will vary, but no where does it state that the introductory APR will change based on the Prime Rate or what 's the sense of having a confirma...

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U.S. Bancorp Mortgage loan servicing, payments, escrow account

March 23, 2017 - I paid my US Bank Line of credit off -/-/2016 and the lien was never re-conveyed from my property. I am trying to refinance my home and this US Bank lien is causing a " BIG '' issue and delaying the closing....

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U.S. Bancorp Mortgage loan modification,collection,foreclosure

March 22, 2017 - the lender has neglected to postpone sale during the review process of loss mitigation - the lender deemed the package complete on -/-/2017 - sale date is set for -/-/2017 Please suspend all foreclosure activity during the review period in accordance with Section 12 C.F.R. 1024.41 ( g )....

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U.S. Bancorp Debt collection communication tactics frequent or repeated calls

March 22, 2017 - They called and said they are looking for my son. Their phone number is ( - ) -. They also called his Uncle. They called me over and over but would not divulge any information as they could only contact my son. I gave them my son 's number on numerous occasions. My Son is in a - program at the University of -. He said they continually call him while he is in lab doing research and because they never leave a message he just assumed it was a political or prank call. Regrettably at my urging he called them back. They demanded payment on a credit card bill we thought had been resolved ...

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U.S. Bancorp Mortgage loan modification,collection,foreclosure

March 21, 2017 - In -/-/2016, we lost my wife 's mother. We had to utilize more of our income than normal to take care of our bills, the funeral and our businesses. We were staying above water until the end of the -. My wife is also an -. They do not get paid in the month of -/-/-. We missed out on that income to help us pay for our bills and our mortgage. I was able to pay part of it, but not all of it. I called to set up a payment recovery plan with my mortgage lender and they agreed to it. But I did not realize that, in doing so, I was going to have mortgage payment ding my credit score. We are...

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U.S. Bancorp Debt collection taking/threatening an illegal action threatened to sue on too old debt

March 21, 2017 - i got a call from a number with a partial voice mail i didnt know who it was so i left a voicemail to contacted back and when they called back a couple days later they said they were lincoln - to collect a 10 year old bank debt for US Bank and that they had been sending information to address in another state i lived in which was - Missouri and i believe i paid the debt or was in - already for the debt and i have been having a bank accoumt since 2010 and they threatend to garnish wages and take me to court for the debt and tried to scare me into paying i told het i would pay and made ...

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U.S. Bancorp Credit card transaction issue

March 21, 2017 - I had inadvertently sent an overpayment to US Bank which I requested a check refund. Instead of honoring my request or inform me that they could n't, they sent the payment back to my - which they ca n't find the refund. US bank has requested a trace number but it 's meaningless to the bill pay provider. Now I 'm out of $680.00 due to US bank 's oversight and lack of due diligence....

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U.S. Bancorp Bank account or service using a debit or atm card

March 20, 2017 - DETAILED INFORMATION IS DOCUMENTED IN THE CHRONOLOGICAL TIME LINE OF EVENTS. I am writing this statement to lay out facts and circumstances surrounding the UNAUTHORIZED/FRAUDULENT withdrawal of funds from my personal accounts at U. S. Bank, by - - ( caretaker ). I filed the first claim in -/-/-. US Bank approved and paid the claim in the amount of $1300.00. I was told to go through all Bank statements going back to when - had moved in in -/-/-. I had to order some of them through the fraud department. I discovered unauthorized/fraudulent withdrawals from my personal acco...

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