U.S. BANCORP Mortgage Complaint

VA mortgage Trouble during payment process

U.S. BANCORP Mortgage department,

VA mortgage Trouble during payment process Tennessee

On -/-/- my husband was contacted by our Property Tax office here in - County, Tennessee. They stated that our property taxes due had not been paid. I contacted our mortgage lender, US BANK, and they stated that the taxes were paid in -/-/- and were returned in -/-/- as a tax refund. It was not until -/-/- that we found this out. According to US BANK, they have a work order on this. On -/-/- we called our tax office and they stated that the taxes have yet to be paid. I called US BANK, spoke with an - who said that when she spoke with the tax area of the US BANK that the work order is still open, but now has a rush on it. We have 2 parcels and she stated that is the problem. Taxes are paid by a 3rd party and US BANK needs to look into the situation before they can pay the taxes. In -/-/-, when the taxes were paid by the escrow with US BANK. there was no issue. I explained that these taxes are due at the end of the month and I will not incur more expense due to their negligence. Also, because my husband and I do not make alot of money, we were approved for a " rebate '' on our taxes, after they are paid. If they are not paid by the end of the month, we lose that too.

U.S. BANCORP customer in Tennessee
Mar 19, 2018

* Source: CFPB Complaint Database

U.S. BANCORP response to complaint:
Closed with explanation

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Contact U.S. BANCORP

(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402

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