Review and analysis of over 102 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 102 official complaints related to Unauthorized transactions/trans. issues. Out of the 102 consumer complaints against U.S. Bancorp, 13% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 58% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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U.S. Bancorp Prepaid card unauthorized transactions/trans. issues April 7, 2017 - I purchased 2 $200.00 Mastercard gift cards from - on -/-/2016. When I attempted to use the cards a few weeks later, I found one had $45.00 left and the other $35.00. So on one card there is a fraudulent charge of $150.00 and on the other, $160.00. I called US Bank 's fraud hotline in -/-/2016 and they sent me new cards with the current balances on it and told me I would get the fraudulent amount credited back with in 4 weeks. Since then, I still have not gotten the fraudulent amounts refunded back to me and US Bank refuses to help.... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues April 6, 2017 - I purchased - $200.00 MasterCard prepaid cards at -. When I tried to use them about 2 weeks later, almost all of the money had been drained from the cards. I contacted the card issuer, U S Bank customer service and was told to submit copies of the receipts and affidavits that I did not use the cards myself. I was told it would take 45 days to get merchant verification and refund my monies. I was sent - new cards. Only - has - on it. Another one has -. When I check the balance on the other ones, I am told that the information ( card number, expiration date ) is not valid. I ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues February 28, 2017 - I purchased a prepaid - from Office Depot on -/-/-. When going to use this card in - I found that my balance was much lower than the $200.00 I paid for this card. There were two transactions shown online on this card during the month of - - one in - and another in -. These transactions were not performed or permitted by me. I called a number associated with US Bank, the company responsible for the card, to report fraudulent charges on my card. They told me that the card would be locked and to dispose of it and that I would need to start a claim process. I was told to ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues February 24, 2017 - I have - MasterCard gift cards bought in - and -, -.Fortunately, I did n't give them away but used myself or I will be ashamed, three months later, I found out there are unauthorize charges on these cars totaled - dollars.By -/-/- I submit my request to U.S. Bank Dispute Dept - and asked for a refund.On -/-/- I 've received Cardholder Statement of Disputed Transaction, I faxed the documents back to them and waited for their response. In short, later on I only receive the refund of - cards of - cards being hacked. Because that Mastercard gift cards being hacked... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues February 6, 2017 - I was given a - gift card ( U.S. Bank National Association, - - SD - ) after my house burned down. On -/-/-, I registered the card according to the instructions that came with the card. When I did I saw that the card had already been used at a - in - ( I live in -, Tennessee ). I called the dispute center and was given instructions to send a PPD dispute by fax ( - ) ( written statement of dispute as required by - ) and a Lost/Stolen Replacement Card Request by fax ( - ) for which I have fax receipts for both of these - they were sent on -/-/-. When it ha... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues January 7, 2017 - I bought a $200.00 prepaid Master Card issued by U.S. Bank on -/-/2016. Before using the card in -/-/2016, I checked online to confirm the balance and saw that the card has been fraudulently used at - 's on -/-/- for $190.00. Since, the card has always been kept locked in my custody, I promptly called customer service on -/-/2016 and told them about this issue. The agent took my complaint and said that they will do a review. After about 15 days, I received a form which asked me to certify that the transactions disputed were not made by me. The letter said that filling up th... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues January 6, 2017 - I bought - - gift cards issued by U.S. Bank at - on -/-/2016. When i attempted to use them, i got error " not authorized ''. When I called number listed on cards for customer service - i discovered that cards were registered with someone else name. That means they were stolen from me. I was advised to fax supporting documentation ( cards front and back, receipt etc. ) to Stolen Replacement Card Request at fax number -. I tried multiple times to fax documents to that number. The fax never picked up and i was not able to fax my documents. I called customer service 3 more ti... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues December 11, 2016 - I purchased a U.S. Bank $200.00 prepaid MasterCard from - on -/-/16. I tried using the card for the first time on -/-/16, and got an error that the card was declined. I then checked the transaction history online and noticed that the card balance had dropped to $0.00 and that there were - unauthorized transactions. I immediately called their customer service to report the unauthorized charges, but they told me that they could n't help me dispute the charges because the charges were still " pending '' and that there would be a fee to issue a replacement card. They basicall... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues November 27, 2016 - I purchased - - - cards recently, and loaded $500.00 on each.I have had major issues with - of the - cards. When I have called into the customer service number -, I received inaccurate information and was talked to in an inpolite and inappropriate manner by customer service agents. On -/-/2016 at - pm, I placed another call to resolve yet another issue, and spoke to an employee who was nearly crying and appeared on the verge of an emotional breakdown. I explained to the employee that the problems I was calling about were not my fault and I was simply seeking a resolu... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues October 20, 2016 - -/-/2016, I purchased a $200.00 U.S. Bank MasterCard prepaid gift card at a retail store. I immediately brought the card home and kept it secured in my home. On -/-/2016, unbeknownst to me, my card was debited $160.00 for an online payment to - power company. I did not authorize this charge. I do not and have never lived in California and have never had an account with -. In fact, as of -/-/-, I still had not ever used my card and it was still secured in my home. No one else had ever seen my card or card number except for me. On -/-/2016, I was preparing to use my card... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues October 19, 2016 - I have unauthorized transactions on my $200.00 Master Card pre-paid gift card. I have reported the problem to the card issuer but as of today, -/-/2016, have not received a positive response.... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues October 18, 2016 - I bought several gift cards as gifts and kept - for personal use. When I went to register my prepaid card I noticed that it had been fraudulently used and immediately called the company. After hours of time explaining the situation and long holds, I was told they could not do anything about it and would need to fax over information, affidavits all of which I did. After many numerous follow up phone calls the representative said it could take 90 days to receive a response from the mechant and another 90 days for review. This process has been discriminatory as I 've received nothing but the r... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues August 16, 2016 - US Bank gift card sold at bank for flat purchase fee of $3.00 ; buyer assured no additional fees for use ... terms and conditions claim " no user fees, " no hidden fees '' no other fees for transactional use of the gift card- '' accepted wherever VISA accepted ''. Card purchased at bank & cash loaded plus $3.00. After card gifted, user tried to buy food at a bakery, then grocery store. Receipts reflected one cost ... but additional fees added on NOT by merchants but by USBank card & were not disclosed.This pattern repeated until card denied by merchant as " not sufficient funds available ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues June 15, 2016 - Elan financial prepaid card account has reported 3 late payments to the credit bureaus two of which are false and the other is their error. I have written them emailed them and called them, but they will not even let me talk to anyone that can straighten it out. This is keeping me from buying the house I want. I have perfect payment history on all my other - accounts. This was a clerical error on their part ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues May 6, 2016 - I purchased several Mastercard prepaid debit cards in order to pay my utility bills. When - was declined, I contacted the issuer and learned that - of my cards had been registered in somebody else 's name and used to make small charges at a local government office in a different state. At the time of purchase the packaging had been intact and I had not previously opened or attempted to use the cards. Based information posted on the internet by other consumers as well as the large volume of CFPB complaints with the same issue ( - in -/-/- and - -/-/2016 ), there seems to be a... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues April 22, 2016 - I bought - Mastercard gift cards from -. These Gift Cards are issued by US Bank. When I went to use them I found that money had been drained form them. I contacted US Bank and they asked to fax in information such as a copy of the card and the sales receipts. They said someone will contact me within 24-48 hours. After two weeks no one contacted me. So I called them and then they said that no one was supposed to contact me and now they will file a dispute and I need to send in more faxes. Everytime I call they give me different information. They are just giving me the run around and holdi... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues March 25, 2016 - I purchased a - gift card from - for $500.00 - I was unable to use it and I called the number on the back of the card and they said that it was not activated. The gift card representative told me to fax information on the front and back of the card, as well as any receipts. I faxed this information to the gift card company on -. This morning, on -, I logged onto the gift card management website at - and found that all of the funds from the gift card have been used with the following retailer : PURCHASE - - # - - CA - ''. I did not make this purchase - I would li... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues March 22, 2016 - - Visa Prepaid Debit Card with 1-2-3 REWARDS ( R ) Visa ( R ) Prepaid Debit Card : After using the card to process a product return from a - I purchase from regularly I was told all of my money in my prepaid account was locked up and unavailable so the company could make sure the return transactions were not fraudulent. This included all my money from my paycheck in addition to the money on from the return to -. The card holder agreement does n't mention anything like this so I do n't understand how they can do this. ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues March 21, 2016 - A 1-2-3 Rewards debit card issued through Kroger by US Bank was cracked again. This time the card was hacked for about $120.00. This is the second time this has happened in the last year. Last time it took their - division months to resolve the issue. I was told I would receive a refund, but I never did. I called them several times about the refund but only got jack around by customer service. After I complained about the compromised card this time, I was locked out of my account. 1-2-3 Rewards customer service is usually rude, they act like they do n't care, and have hinted in the pa... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues March 15, 2016 - I have a prepaid debit card issued by US bank as a vehicle to receive child support payments from the State -. Recently US bank instituted a policy that changes the requested authorization holds at gas stations from the requested $1.00 3 day hold to a $75.00 10 day hold. The reality is that most merchants batch their credit card transactions daily, authorization holds should not last more than the requested 3 days. I recently visited a gas station to purchase gasoline with my US Bank issued prepaid card, and there was an issue with the pump which caused the transaction to time out witho... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues March 14, 2016 - I bought - $500.00 gift cards at -, -, CA on - -, 2016 for my friend as wedding gift. But when I open it I noticed that the cards looked weird. so I tried to use - of them at gas station. It was not reading. Then I tried all three of them at - for test, it turned out none of them working. I called customer service right away, the rep asked me to make a copy and fax to them. I do not feel comfortable, so yesterday, - -, 2016, when I checked balances, all of them are less than $1.00. All my - cards are hacked. I lost $1500.00. when I - USbank gift card hack... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues March 9, 2016 - On -/-/-, I called because I noticed fraudulent charges pending on my prepaid gift card issued by U.S.Bank. I provided all of the information and they froze the card. They said I would need to call back in 3 weeks in order to dispute the charges. I called on -/-/- to dispute the charges, as requested. I provided all of the information they requested in a fax to their dispute department. I called again on -/-/- to confirm they had received everything that they needed as I had not heard anything back. I talked to a representative named -, and he said that they did h... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues February 24, 2016 - I transferred money from my card to a bank account. The same night i was charged again. I spoke to customer service three times and was told to wait 24 hours. Which i did. I was then hung up on when i called again and asked for the eztra charge to be reversed and my money put back on my card. ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues February 10, 2016 - This is a combination of fraud/scam and unauthorized transactions. US Bank is selling - Prepaid Gift Cards which are n't activated properly upon purchase though the activation slips after purchase indicate they are activated and nothing is wrong. US Bank then forces you to fax in all the card information to their " activation center ''. You do not receive any calls from the activation center, but then the card will be furtively activated without your knowledge and the funds drained. Either US Bank is complicit in supporting this fraud, or they are completely negligent for allowing this to h... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues January 19, 2016 - Purchased prepaid card on -/-/- from -. Did not use card until -. Apparently someone else used the card number in - to purchase goods or services AND registered this card number under their own name. Called issuer on -/-/-. Issuer was vague and unresponsive. Suggested I fax in supporting documents, which I did on same date. It appears that this card number may have been issued twice. Issuer has failed to respond to my fax. ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues December 30, 2015 - I called customer service on -/-/15 to report an unauthorized transaction to my permanent - visa - prepaid visa card. The transaction was for - from -. I WAS TOLD THAT I WAS CURRENTLY UNABLE TO DISPUTE THE TRANSACTION. THAT I WOULD NEED TO CONTACT THEM IN A WEEK OR SO ONCE THE TRANSACTION HAD CLEARED MY ACCOUNT. THEY ALSO SUGGESTED THAT I BLOCK MY CARD. I STATED THAT I NEEDED TO GO TO THE ATM MACHINE AND REMOVE MY MONEY AND THAT I WOULD CALL BACK ONCE I HAD DONE SO TO BLOCK THE CARD. I ARRIVED AT THE ATM MACHINE TO REMOVE MY FUNDS AND MY CARD HAD BEEN BLOCKED. I PLACED A SECO... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues December 18, 2015 - My parents bought me a - gift card for my graduation on - 2015. A week after they bought it I decided to look at the balance on the card and I discovered that an unauthorized puchase had been done, this left no funds in the card. The card had not left the house and it had n't been used once since it was bought by any of us. Once I learned of this me and my family took a multitude of actions to find a solution to this problem. We sent a fax and email to BankCard Services Disputes and we made multiple phone calls to them as well. On - - we received a letter informing us that they wer... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues December 16, 2015 - On Sunday -/-/- I purchased a bunch of $200.00 mastercard gift cards at -. When I tried to use them on -/-/-, - of them had been hacked. This is absolutely negligence on the part of US Bank. They know how easily their cards are to hack and this is not the first time this has happened to me. When you try to file a claim with them, they put the whole onus on you to prove that you didnt make the charge. I 've even figured out how they are being hacked and have offered to explain this to the bank but they do n't care. I should n't have to wait months for US Bank to repay me. Plea... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues December 8, 2015 - I had a US Bank Visa gift card that was obviously tampered when I removed it from otherwise pristine packaging because the gummy gel used to hold it in the packaging was clearly all wrong. It was n't activated properly, but even after getting help activating the card, the magnetic stripe had been demagnetized so I could not use it. I called US Bank Visa Card services to replace it about 2 weeks ago free of charge, and it has not been replaced, despite having faxed everything they asked for. ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues November 30, 2015 - I attempted to make a $50.00 payment online using a - prepaid gift card in the amount of $100.00. The payment drafted - from my card, bringing the prepaid balance down to zero. I called the customer service line ( - ) and spoke with a customer service representative who told me that I had to have swiped my card -, and that I could n't dispute the charges. ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues November 22, 2015 - I went to get gas and the card declined so I was never able to get gas at all. I called the card company and they could not find a reason as to why it declined but proceeded to tell me telhey will be holding all of the money I have on the card. It 's been 9 days and they still have n't released my money. Not only that but they said it would be another 5 days before it is released. This has caused a huge problem and is a huge inconvenience. ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues November 18, 2015 - I used my- Gift card at a gas station to get gas. It was declined twice. It had $82.00 on it. I tried to use it later at -, it was declined, with a $0.00 balance. I called customer service to find out where was the money. They told me it wouldnt be returned until the - of -. I have to wait 9 days. The rules on internet said money would be returned in - days if you make a mistake and swipe the card at the gas pump. 9 days is a long time. I paid $5.00 for the card. I should have access to the money that i put on it. I feel this is a scam by -. There are - of complaints... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues November 11, 2015 - I received a $75.00 Master Card gift card -/-/-. -/-/- I proceeded to use the gift card at a restaurant where I was advised by the waitress that the card did not have sufficient funds. I immediately went onto the web site listed on the card and I come to find out that the card was registered to - - where this person made - online purchases, one with - - and the second with -. The remaining balance was $15.00. I called the customer service number on the card to advise that the charges were fraudulent. The customer service rep - told me that before they can rei... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues August 12, 2015 - I bought couple of prepaid cards at - in -, T- around -/-/2015. When I checked the balance couple of days later I found unauthorized charges on these cards. Someone had called and registered those cards in their name and made few online purchases. I called issuing bank on -/-/2015, they said they will send an affidavit for me sign so they can start investigation. I was told the affidavit would arrive in - days, but it never came. I called again on -/-/-, they took a fresh complaint and said the affidavit would arrive in - days. Again no affidavit. I called again and again ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues July 8, 2015 - My brother purchased a $100.00 gift card for my - yo mother and mailed it to me in -. On the - of - 2015 we tried to use the card but it had not been properly activated at the point of sale so I contacted the card issuer ( US Bank, mygiftcardsite.com, - ) website and and told them the problem and they said they would activate the card after I sent them a copy of the front and back of the card along with my contact info. - days later I called the toll free number and used the IVR to see if my card was activated. I discovered that the card was active and had a $78.00 charge... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues June 24, 2015 - Issue with Card Numbers : -I purchased a US Bank Visa Variable Gift cards for $500.00 at - ( - - - - , - - , CA ) on -/-/2015 and -/-/2015. The $500.00 gift card I purchased on -/-/2015 which was fraudulently used for $490.00 at a - - in - - on -/-/2015. My funds are held for over - months now. I tried to use the one I purchased on -/-/2015 on same day due to my previous card being drained by fraudsters before I used it, but it was declined saying that it was not activated. I faxed in required information for activating... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues June 23, 2015 - Bought a $500.00 US Bank Visa Pre Paid Gift Card from - - - was handed an activation receipt at time of purchase. Called into Card Member Services - to change pin immediately after and was sent to Customer Care agent who told me that the funds were there but the card had not been fully activated even though I had a receipt showing otherwise. Followed their instructions to fax required info to Card Activation department at -. Called back next business day to confirm receipt of fax and information and was told by agent it would be at least - business days before someone worke... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues June 17, 2015 - I bought a Visa gift card from - for $150.00 for my friend for - on -/-/-. She went to use it on -/-/- and was told it would n't go thru. I called the customer service line on my - receipt for the card and - there gave me the Visa prepaid customer service number. There I spoke to - who told me that someone had tried to use it before it was even activated at the register. She said I needed to fax a copy of the front and back of card, packaging and receipt to a number for Lost/Stolen Replacement Card Request - which luckily I had it all and I did. I was supposed to rec... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues June 8, 2015 - HelloI bought Visa Gift card ( Prepaid ) card for - $ at - store in -, GA. It was issued by US Bank. I bought it around - - 2015. Around - -, I tried to use and - said, I had only - $ left on the card. When I checked online, I could see that someone had removed money from the card using - -. I immediately contacted them at - and they closed my card. It was around - - 2015. They sent me form to fill out which said, I need to file police complain and get it notorized by bank. i did all that and faxed them form around - - 2015. Till today, I have no... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues May 21, 2015 - I purchased multiple Visa Gift Cards in -/-/-, supplied by U.S. Bank in $500.00 denominations. I experienced problems with - out of - cards I purchased. - of which experienced fraud within 3 days of purchase, and am currently working with the bank to resolve this. - were immediately locked up when I attempted to use them. When I inquired, the CSR informed me the card number was flagged for fraud in -/-/-, 8 months prior to the purchase date. For the - cards experiencing fraud, I submitted disputes in -/-/-. I followed-up after a month, and they informed me I did... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues May 20, 2015 - I purchased - pre-paid Visa cards at - at - - grocery store for the total of $1000.00 for my family as gifts each card totaled $250.00, i have had numerous calls to Visa who knows the cards were compromised and where, i have had no help from them on this issue!!, I filed an - - dispute for $250.00 on - of the pre-paid cards and won, leaving a balance of $750.00 they owe me, they sent me a replacement card with a balance of $55.00 on it? ( still owe me $190.00 on that - ) then my sister was able to use hers for $110.00 until it was compromised and a thief s... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues May 19, 2015 - I purchased - prepaid Visa Gift cards from - on -/-/2015 issued by US Bank. I found out a week later the funds were liquidated fraudulently. I informed US Bank on the number of the back of the Visa Gift card. Weeks later they request additional information but gave me very little time to send it. I then faxed the information in -. Today they said they never got the information and closed the case on - of the cards because of insufficient information and closed the case. I have the fax receipt showing that I did send it in. The other card I still have not heard any information... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues May 13, 2015 - I bought - $500.00 Gift card issued by U.S. Bank National Association at - 's in -, CA in -. I still have the physical card, original receipt. I planed to gift them to my friend for his birthday. When I checked balance before I gave them out in -, They were showing less than $20.00 on each card. Some - made purchased in -, Rhode Island. I have never been there and I have my cards all the time. I called customer service, a rep shut down my account and my account was under investigation. I called them back in - -, the operator said my case was still in investigatio... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues April 26, 2015 - First Note : This is NOT a duplicate issue. The other issue reported was regarding a transaction in - of last year. This is a NEW case with a NEW issue. Both cases involve the same card issuer, but different transactions and cards are involved. -/-/15 - Purchased a gift card for $500.00. The receipt indicated no problems loading / activating the card - said APPROVED on the receipt. After opening noticed that the card inside the package had been tampered with - someone had destroyed the mag stripe and placed the tampered card on the shelf in a different store. I called the number o... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues April 24, 2015 - On -/-/-/-/2015 I discovered that - prepaid debit cards that I had purchased had been used by someone to make small fraudulent charges. I reported this to USBank. The cards were deactivated to prevent further fraudulent charges. When they were deactivated, the money I had placed on those cards were also made unavailable. I was instructed to fax information into the disputes department so that I could go about getting my money ( $400.00 ) refunded ( fax included - proof of possession of cards, receipt for purchase of cards, my contact information ). On - I called inquiring about... |