U.S. BANCORP Mortgage Complaint

FHA mortgage Closing on a mortgage

U.S. BANCORP Mortgage department,

FHA mortgage Closing on a mortgage Colorado

We have been working with US Bank since - of this year, -. Our actual loan officer has been decent, and explanatory as we are first time home buyers. The woman who is under him that collects documents and is the one more in communication with you has failed to communicate through the entire process. Received all my documents vis US Bank portal ( w2s, tax return transcripts, employment letter ) all as of - -. Our closing date was supposed to be today -/-/- at -. Friday the lady in correspondence called and said I didnt provide my previous addresses for tax transcripts so she was able to pull them. Putting blame on me, I then screenshotted the email that had my previous address in it AND her response ( -/-/- ). Needless to say, I had to go onto the IRS site and request the last 2 years for her. I had them sent to her at - ish MT time. Yesterday -/-/-, I got a call saying everything was a go for our signing today -/-/- at -. Great! We have driven 12.5hrs to do this and taken off work. At around - the lady calls back to tell me the money that was gifted was unsecure and we couldnt close. She had all the documents and statements last Wednesday -/-/-, I spoke with her several times, and this information was never mentioned. She tried to play it off again as if it were my fault. So here we are 12.5hours from our previous home and unable to sign and move in to our new home. Her superior, the loan officer contacted me and said there should be no reason we cant close as scheduled today because all the documentation has been provided. This has been such an awful experience as first time home buyers, id never wish it on anyone.

U.S. BANCORP customer in Colorado
Aug 06, 2019

* Source: CFPB Complaint Database

U.S. BANCORP response to complaint:
Closed with explanation

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Contact U.S. BANCORP

(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402

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