Review and analysis of over 1,073 Checking Account complaints against Capital One
Capital One consumers have reported over 1,073 official complaints related to Checking account. Out of the 1,073 consumer complaints against Capital One, 22% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 99% were processed in a timely manner. 13% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Capital One Bank account or service deposits and withdrawals August 1, 2016 - On Tuesday, -/-/- I deposited a check from my attorney ( An attorney trust account check ) into my personal checking account at the ATM at Capital One on -. - -, -, NJ for $96000.00 drawn on - -. The check ( photo copy ) was returned by Capital One via - on - - and not received by me until Monday, -/-/- claiming that the check required proof for the second individual payee ( although that branch had the second individual 's signature on file ). On - - we BOTH went to the branch to provide the proof they already had ( and knew us personally for years... |
Capital One Bank account or service using a debit or atm card July 26, 2016 - Capital One Bank, despite several attempts by myself to formally place a change of address with them, has continued to issue new bank cards via mail to an old address no longer my place of residence. Despite my personally appearing at my local branch to change my address noted on my personal account, Capital One Bank recently sent via mail a new chip card for my personal checking account. My local branch manager states that this error is due to Capital One Bank card processing department. Either way, Capital One card processing and Capital One has jeopardized my personal financial identity sec... |
Capital One Bank account or service making/receiving payments, sending money July 25, 2016 - Capital One 360 twice on - -, 2016. His sole purpose in making these calls was to insure that a deposit made on - -, 2016 had cleared, and therefore that it was safe for him to rely on those funds. The deposit was an advance from a new job, and - - wanted to be absolutely certain to withdraw the funds. For this reason, he called not once, but twice. During each of these calls, representatives from Capital One 360 assured - - that the funds were completely safe and that there was no way that the deposit could be reversed. Based on both of these representations, - -... |
Capital One Bank account or service making/receiving payments, sending money July 25, 2016 - Since 2014, fake companies have been taking money from my account. It 's always been small amounts, approx -- each time and about twice a month. I went to my bank branch and filed the claims for. - checks, was reimbursed right away for - checks ( within 90 days from when I filed ) and now the bank is saying they are n't giving me the balance of those checks. The way I realized this was when my account was over drafted when they took the money outs. None of these checks are signed by me, they are all singed. By my email address.... |
Capital One Bank account or service using a debit or atm card July 20, 2016 - there were fraud checks deposited into my bank acct ( Capital One ) and an ATM withdrawl of $480.00 that Capital one bank is holding me responsible for. the ATM withdrawl was done in IL. I called and reported my card lost and the fraud on my acct. Capital one is holding me responsible for the $480.00 withdrawl that I did not make. they are also ending our banking relationship saying I am a liability. how can I fight this? All my funds are on hold.... |
Capital One Bank account or service using a debit or atm card July 5, 2016 - I HAD SEVERAL ISSUES WITH MY CHECKING ACCOUNT SOMETIMES I WOULD NOT COMPLAIN I LIKED MY BRANCH IN BKLYN. A FEW TIMES COMPLAINTS OF MISUSE OF MY ACCT WERE NOT SEEN AS SUCH AND I WAS DENIED MONIES THAT I DID NOT SPEND I AM A - - LIVE DAY TO DAY WORKED - YEARS IN ANOTHER BANK PERSON. ALL MY BILLS MY PENSION MY INSURANCE PAYMENTS AND OTHER THINGS CAME OUT AUTOMATICALLY. A PHONE CALL OR LETTER OR AN E-PLANATION OF THE ACTION THAT TOOK PLACE WOULD AVE ALLOWED ME TO GET SOMEONE TO HELP ME REARRANGE MY FINANCIAL SITUATION. I WENT INTO MY ACCT ONLINE AND CALLED VA. TO BE TOLD THAT MY ACCOUNTS ... |
Capital One Bank account or service deposits and withdrawals July 5, 2016 - I have a checking account with Capital one bank for 4 years. On -/-/2016 I made - pay check deposit totaling $2200.00 into my account through ATM in -. I had a temporary job in - from - to -, there 's no Capital One bank there, so I brought it back to - and make a deposit. Later on I found my bank account was been blocked, I went to the branch, and was told those checks were fake and they closed my bank account. Then I asked my boss, he has banking with -, but those money was already debit from his business account in -/-/2016. I came back to the branch, and ... |
Capital One Bank account or service making/receiving payments, sending money June 20, 2016 - I am filing a complaint towards the Capital One Bank due to their scams. I have been with capital one for a few years now where there has been a few situations I had to block or cancel my debit card because fraudulent transactions in the past but that is not the reason why I am filing this complaint on them. I am having a major issue with Captial one regarding two payments that were recently made to - and were processed successfully during the time of payment but ended up being drawn back from my bank a week after the time of payment with a denial from - that caused - charge a past du... |
Capital One Bank account or service account opening, closing, or management June 20, 2016 - Account closed due to overdraft fees that should have been reversed.... |
Capital One Bank account or service deposits and withdrawals June 17, 2016 - CaptialOne reordered transactions on my account such that automatic deductions would post before my direct deposit from my employer, resulting in an overdraft fee at - %. Both the direct deposit and automatic deduction posted on the same day.... |
Capital One Bank account or service making/receiving payments, sending money June 15, 2016 - Between - - and -/-/2016, Capital One bank paid out twice on - different checks written off my account. I discovered and reported the first problem when I got my -/-/- bank statement and again in -/-/- when that statement showed a second problem. I went back again in -/-/- and again in -/-/-, disputing the duplicate transactions. Capital One had paid out when the - checks were scanned electronically, and then again when the exact same checks were presented as physical checks in later deposits. On - -, I found out that - set of each payment never reach... |
Capital One Bank account or service deposits and withdrawals June 15, 2016 - I was banking with Capital One 360, online banking since - -, - and - -, -, when I spoke with a Capital one 360 banking representive, " you can come and bank with us, if you have any problems with your old bank, which is -, we will do a good job with your account ''. - -, -, I transfered my Money in the amount of $750.00 from - to the Capital One 360 account. I could not believe or to my surprise the Capital One 360 online banking representives irlegally gave my money back to -! Me as a Loyal Customer begin to make transactions, when I saw my Deposit get i... |
Capital One Bank account or service deposits and withdrawals June 13, 2016 - The Capital One Branch at - - in - - engaged in negligent action by notifying me prematurely of funds availability on a check drawn on - - - and issued by -, - - Bank. I personally requested that the bank verify this check and time was taken by bank personnel explicitly for the purpose of funds verification. Later, it became very obvious that the check was not verified before deposit. Please note that the check was never signed by me because I was waiting for verification before signature. After the Agent verified the check she did not request signature or any inf... |
Capital One Bank account or service deposits and withdrawals June 10, 2016 - my bank is letting fraud checks through even after i made them aware and froze my account... |
Capital One Bank account or service account opening, closing, or management June 6, 2016 - After several years of contracting state liability insurance from an independant agent for - - insurance I decided to change companies as the new one gave me a better rate. I notified the Agent `s office and told them I was cancelling and going with another company thus my prepaid amount they had just deducted from my bank account via debit card should be refunded. Once before I`d done this but saw they started taking money from my account without my authorization. When I tried contacting the agent his phone was unanswered. I contacted the - number for - - to inquire as to how t... |
Capital One Bank account or service deposits and withdrawals May 28, 2016 - I called on - -, 2016 I called Capital One Bank to place a stop payment, they put the stop payment in and charged me a $35.00 stop payment fee for - - in the amount of $140.00. When I check my account on - -, 2016 I saw that the transaction was pending in my account, I spoke with a manager by the name of - who assured me that the transaction will reject at processing and my funds will be available in the morning. When I checked my account on - -, 2016 the transaction posted to the account and I was charged a $35.00 overdraft fee. I called and spoke with a manag... |
Capital One Bank account or service account opening, closing, or management May 26, 2016 - Based on the following Washington - - I attempted to open an online checking account with CapitalOne 360 : Capital One to stop using program to weed out customers with history of account overdrafts By - - - -, 2014 Capital One Financial said Monday that it will no longer use a popular screening program to weed out potential customers with a history of overdrawing their accounts, an industry-wide practice that has pushed thousands of people out of the banking system. Unfortunately, after providing some basic info to the CapitalOne site, I received the following message : Look... |
Capital One Bank account or service deposits and withdrawals May 20, 2016 - I have several accounts with Capital One Bank, so on -/-/16 I went to a Branch location to send an International wire transfer for $27000.00. I provided a printed sheet with all the necessary information clearly listed, & the employee filled out the Capital One wire transfer request form. He told the wire would take " up to - business days '', even though every other financial insitution I have used, usually process such wires in only -3 days. I was charged a $40.00 fee for the transaction. I began contacting the receipient bank on - & continued daily through -, 14 days a... |
Capital One Bank account or service deposits and withdrawals May 17, 2016 - On Sunday - - 2016 about - - I called Capital One in reference to another debt card for my son since his expires the end of the month. I understand it 's not my account but my son has a - in which he can not read and it is difficult to read numbers. So as soon as the customer service representative answered the call my son told him his name and gave me permission to speak on his account. I tried to explain my sons - but the representative was not helping. He was belittling me and my son. My son was not able to read his social security number without my help. The agent would n... |
Capital One Bank account or service account opening, closing, or management May 6, 2016 - Capital One has been charging $8.00 monthly fee without notice. When I opened the account I was told the account was a free checking with a monthly charge. I contact Capital One about the error and I was told " sorry '' but not refunds! I started back working part time and still receive unemployment this is a financial hardship I can not afford. ... |
Capital One Bank account or service deposits and withdrawals May 2, 2016 - On - - 2016 I mailed a deposit to Captial One Bank in their postage paid envelope, with my deposit slip, and a check for - made payable to me. On - - 2016 I received my - statement and the deposit was not on the statement. Today is - - and I have called them numerous times over the past four weeks, sent faxes, and still nothing has been resolved. My last conversation, today was they want me to resend the fax. It was lost due to the flooding in -. They will not accept an emailed document. I am turning this over to the CFPB as I am getting nowhere fast trying to resolv... |
Capital One Bank account or service making/receiving payments, sending money April 23, 2016 - I went online to pay a credit card bill from Capital One. I wrote in $50.00. I had about $300.00 in my - Checking account. For some unknown reason Capital One took the whole card balance of $970.00 from the account. Since I have overdrawn protection - just paid it and I was over $600.00 in the hole. I immediately contacted - and Capital One. My problem with Capital One is I talked to them twice. Both times - different people said they had other customers with the same problem. During the second time I called my Banker at - heard the Cap One rep say I was n't alone with t... |
Capital One Bank account or service account opening, closing, or management April 21, 2016 - The bank closed my accounts and charged numerous fees after a bank representative suggested a new account type upon one bank buying another. I was lied to about the minimum balance requirements ( my accounts with the previous bank did not have fees associated with basic banking services ). I recently tried to open a new account at a credit union and was informed I could not because of these outstanding balances. ... |
Capital One Bank account or service problems caused by my funds being low April 17, 2016 - On or around - -, 2016, I, - -, initiated in-house transfers from my Capital One checking account to go into my Capital One 360 Accounts ( - PEO 360 account and - Retail 360 account ). I have had these - accounts with Capital One for approximately two years ( as well as the checking account ). - account was used to fund my - retirement account and the - 360 account was intended to be a savings account. Both of these accounts was first funded by a checking account that I had with -. I later opened the Capital One checking account and the - 360 accounts was re... |
Capital One Bank account or service using a debit or atm card April 15, 2016 - I have a checking account with Capital One 360 that I 've had since -. About a - I went to use my ATM/check card for a gas purchase and the card was declined. Thinking it was the machine, I went to another location and again was declined. I contacted Capital One 360 customer service and was advised that my card had been " deactivated '' and they had sent me a new card in the mail that I " should '' have received by then. Capital One provided no communication to me ( I login to their website almost daily and a simple message or note would have sufficed ) and " deactivated '' my card that ... |
Capital One Bank account or service problems caused by my funds being low April 14, 2016 - In a nutshell ... Lets ' say I have - in the bank and the bank has automatic draft coverage ( requested this to be removed ). There is a charge for - and another charge for -. Capital One will let the - charge come and then the -. By having the charges come out this way, Capital One has doubled its fee. Instead of -, I am getting hit with -. If Capital One tool the - then the -, it would be only once. They are engineering the process for their benefit. It is predatory. ... |
Capital One Bank account or service using a debit or atm card April 13, 2016 - Capital One Bank 's Claim Department denied to credit my money that has been taken from fraud transactions in amount of $900.00. ... |
Capital One Bank account or service using a debit or atm card April 8, 2016 - My debit card was lost or stolen on the - of - 2016 and I immediately called the bank. They continued to forward my call to three different people when I finally talked with their security department. The woman named - immediately started questioning me about the name on the check that I had deposited not even 24 hours before. Finally after all of her questions she told me that a withdraw was made at an ATM for $800.00 and asked if that was me, no and I replied what do you mean I did not even deposit the check 24 hours ago, how could it clear so fast? Then she started making comment... |
Capital One Bank account or service using a debit or atm card April 8, 2016 - Someone was able to get my social security number, call my bank posing as me, have a new card sent to them in a state in which I do n't live, transfer money from 1 account to another over the phone, and then go on a shopping spree. CapitalOne bank never went through additional security challenges in spite of the fact that the address given to them was NOT in their file and by looking at my statement, transactions were made in another state ( my state ) the day before. I really think there should be some extra security before getting a new card and cancelling an existing one. Not just birthday ... |
Capital One Bank account or service problems caused by my funds being low April 6, 2016 - I was a member of Capital One bank since -. When I open my account it was Rewards checking. I had no issues until -. In - -, my account changed to VIP interest because Capital one did away with Rewards checking. For some reason, my account was compromised and they had to close the account and open another one. A check was deposit for $40.00 from creditproshield. Which this company do n't even exist and had the wrong address. For almost 8 years, I never any issues with my account being compromised by check. So because this happen they had to close my account. When they closed the ... |
Capital One Bank account or service account opening, closing, or management March 29, 2016 - Identity Fraud committed against me. Someone used my personal information to open up bank account with Capital One 360 online. Credit monitoring service alerted me to this and I called Capital One to inform them of the fraud. They closed the account, but refused to send me letter stating that the account was not mine, that it was opened fraudulently and that I am not responsible/liable. They refused to send me anything and refused to engage with me on this. FTC guidelines say they are supposed to close the loop and assist the consumer. ... |
Capital One Bank account or service account opening, closing, or management March 29, 2016 - Opened checking & savings account online with Capital One Bank ( '360 Account ' ), received approval / welcome email. Transferred $500.00 to new checking & $20000.00 to new savings account ( funds electronically transferred from my credit union account. Went to log on to new Capital One account and received message I can not log in and needed to call the provided customer service number, so I did. after taking 15 minutes to get to an agent, they told me I was refused a new account. I asked why and they said they could not tell me. They transferred me to 'Customer Security ' department ; ... |
Capital One Bank account or service problems caused by my funds being low March 24, 2016 - I opened an account with Capitol One 360 in -. The account was opened with a $25.00 deposit with a $25.00 dollars overdraft limit. On - -, - my husband and I purchased a time share. I provided the resort with my debit card number with the intent to transfer $100.00 into this checking account by - -, -, first payment due date. However, my husband and I cancelled the timeshare due to fraud and misrepresentation. I was advised by my attorney to cancel my debit card to avoid any further charges, so I cancelled the card. With a $2.00 balance in my checking account, The ... |
Capital One Bank account or service problems caused by my funds being low March 21, 2016 - Upon opening a joint Capital One Account for my - year old son in -, I opted out of Overdraft Protection by signing the appropriate paperwork. Beginning -/-/- they began arbitrarily charging overdraft fees. Beginning -/-/- they began arbitrarily charging overdraft fees. And at no time did my son and I ever opt in for overdraft protection. At this point it is about $1500.00 worth. They said that we " opted in '' in -/-/-, but have been unable to prove that point. Even if we had opted in in -/-/-, the original wrongly charged overdrafts if they had n't been taken out ... |
Capital One Bank account or service deposits and withdrawals March 21, 2016 - This is my second complaint for Capital One 360. This is a different issue. A check written to me ( # - ) for the amount of $730.00 was reversed out of my checking account on -/-/16. After talking to Capital One 360 they said it was redeposited by a - customer. ( as my older complain # - in which i was reimbursed ). Check # - is in my possession with VOID written on the front and the back of the check. There is no way that this check was deposited again at a different bank. ... |
Capital One Bank account or service account opening, closing, or management March 8, 2016 - CapitalOne froze my account for potential fraudulent activity. After sending the requested documentation they still insist on not resolving my issue. If the end result is to close the account and terminate the relationship then let 's do that but to have our funds frozen and prevent us from operating is not right. ... |
Capital One Bank account or service making/receiving payments, sending money March 7, 2016 - I am writing this complaint on behalf of my mother. Someone secured my - year old mother 's banking Capitol One Bank checking account and routing numbers ( and probably her social security number ) beginning -/-/-. Beginning -/-/- to -/-/- some individual made a series of fraudulant Automatic Clearing House ( ACH ) credit and debit withdrawals and ACH '' bill pay '' through - to for a total of $44.00, -! The individual by the name of " - - '' routinely raided my mother 's checking account beginning with small amounts that escalated to large amounts from -/-/-... |
Capital One Bank account or service problems caused by my funds being low February 29, 2016 - I had recently received a check for a settlement. The check was a Capital One check. I had deposited this check in an ATM, and then followed up with Capital One that same night about when the funds would be available. The agent on the phone said that as it is a Capital One check that $1000.00 would be immediately available, and then more amounts would become available as it was a rather large check. The agent had assured me that the $1000.00 funds were available. The next morning I checked my account on the mobile app and Capital One had it showing that the full amount of the deposit was a... |
Capital One Bank account or service deposits and withdrawals February 15, 2016 - On - - 2016, at around -, I signed into my Capital one 360 checking account because I was filing my taxes and wanted to verify and insert my account number so that my tax refund will be direct deposited. I noticed that $2500.00 had been withdrawn from my account that same day. I called the bank at - - and reported the issue. I told the representative I spoke with that I am not the one who withdrew the funds in my account. The representative advised me that he will stop all withdrawals from my account and open an investigation. I told the representative to hold on while I trans... |
Capital One Bank account or service making/receiving payments, sending money February 5, 2016 - - I lost my wallet a couple of months ago, I must have thought I contacted capital one 360 's department about my stolen bank card. I was asked the other day ( by my boyfriend ) what ever happened to that return ... Apparently I had contacted everyone else but capital one 360 about having lost my wallet ... Capital one 360 is supposed to be zero liability. I was essentially accused of lying about my card being stolen because it was reported late, I had reported other activity ( mind you I believed I had reported losing my card ), the medications make me confused. Capital One 360 claims ZE... |
Capital One Bank account or service account opening, closing, or management February 4, 2016 - I opened a joint Capital One 360 checking account online with my partner for the sole purpose of having our federal income tax refunds deposited into it. We both had to answer security questions to verify our identity. Both of us answered correctly. Per our request, Capital one mailed out our cards to a trusted friends address due to us having a huge mail theft problem in our area. We had no problems with the account until the day our refunds were deposited. Spoke to a CSR that stated our account was closed after further internal review after the account was opened. Even spoke to a supervisor ... |
Capital One Bank account or service using a debit or atm card January 27, 2016 - I have an account at Capital One Bank and the last time I used my debit card was on -/-/2016 at a - DVD Rental station. I could n't find my card and called the bank on -/-/2016 and reported it lost. I went online and saw that all my money was gone. The bank representative said they locked the account and cancelled the card. They transferred me to the fraud department which was closed and I had to call back the following morning. When I called back the next day, the fraud department transferred me to the claims department who said they processed a claim for all the transactions a... |
Capital One Bank account or service deposits and withdrawals January 22, 2016 - A previous complaint was filed. CFPB Complaint ID : -. Capital One Case Number -. - - asked to reach out to her. We did through the local bank. The local bank officer called her while we were there and left a message. No responce from - -. Because there was - of dollars transfered without authorization from our mother 's account the local police and sheriff have subpoened the bank statements. They know who transfered the money and have copies of the statements the bank provided us last year. It took the bank one day to print them last year. - - [ - ] is who handle... |
Capital One Bank account or service using a debit or atm card January 22, 2016 - I made an ATM deposit last week thursday, - -. The Capitalone ATM malfunctioned, ate my cash and card. Capitalone 360 reps first stated that within 1-2 business days it will be resolved. It has still not been resolved. The bank is now stating it will take 45 days to resolve. ... |
Capital One Bank account or service account opening, closing, or management January 10, 2016 - On -/-/2016 I used my Capitol One 360 debit card for a transcation around $9.00 and it was declined. I tried as my PIN SECURE DEBIT, my personal PIN ONLY I WOULD KNOW and again my card was declined. I called and aparently becasue I had attempted a transaction in another state my card was frozen. Capitol one 360 claims they tried to reach me but I never recieved any email to that fact. I moved - 2 days ago and I had not yet updated my information. Becasue my card was declined I called in and gave them my SSN. My account was accessed by the agent and I wanted to update my address so t... |
Capital One Bank account or service deposits and withdrawals January 4, 2016 - On or around -/-/14 - - -. sent me my last dispursement check from my Escrow Disbursement account, to finish my repairs on my house from Hurricane -. I NEVER RECEIVED THE CHECK. I called - three times on or around -/-/14 - -/-/14. first time I asked when the check was coming, they said give it more time it is in transit. Second time I called them I told them I did not recieve my check and they should stop payment. Their response was " give it more time ''. Third time I called them, I told them I still have not received the check and for them to definitely stop ... |
Capital One Bank account or service account opening, closing, or management December 29, 2015 - There is a account from Capital One bank on my credit report, I have never had an account at Capital One bank. ... |
Capital One Bank account or service deposits and withdrawals December 22, 2015 - Hi, I opened a checking & savings account at " Spark Business Bank Account online '' ( a new service from Capital One Bank, it 's a business account that can be opened online, but the downside is you can not deposit cash or withdraw cash from this account, you can only withdraw cash from ATM - for my newly formed corporation " - - - - - '' and I began using the account and everything was good. One day I log in to my account, I wanted to transfer funds from my checking account to the savings account, because even though at the time I opened the account I opened a checking and ... |
Capital One Bank account or service account opening, closing, or management December 18, 2015 - -, MA - - -, 2015 capital one 360 ATTN : -, MN - Re : Estate of - Date of Death : - Dear - : I am the Executor of the above estate. It is my understanding that the Decedent owned one or more accounts with your institution. Attached is a certified copy of the Letters of Administration for your records. DAMAGES FOR LOSS OF USE : These are the awards that are made to compensate for a loss of the use of something that would ordinarily earn money. $1700.00 DAMAGES AND COSTS : the phrase that binds the defendant appealing the award against him to pay the amount of them ... |
Capital One Bank account or service account opening, closing, or management December 9, 2015 - Capital One Bank improperly reversed $6400.00 in provisional credits by administrative fiat without any investigations and closed my checking account. ... |
Capital One Bank account or service account opening, closing, or management December 9, 2015 - Capital One 360 has locked my account for no reason and I ca n't access my funds. I 've called them to close my account and send me my funds. They have yet to do so. Whoever 's reading this, DO NOT do business with this company. They have the worst customer service I 've ever experienced with an online bank! ... |
Capital One Bank account or service account opening, closing, or management December 9, 2015 - My father opened a bank account with Capital One 360 around -/-/- to have his VA - checks deposited in. A $100.00 was sent to Capital One as the original deposit. Capital One has refused to give my father access to the account - I do n't know why. Capital One has refused to put the funds ( $100.00 ) back into the bank account that the funds came from. My dad had a severe decline in health and I started working with him to get the money -/-/-. -/-/- I provided Capital One an " Agent / Guardian Instruction form '' at Capital One 's request plus a copy of my Power of Attorne... |
Capital One Bank account or service problems caused by my funds being low December 8, 2015 - I am being charge for - overdraft transactions, each of $35.00 by my Bank without me being responsible of such. Just because it was posted. I try to speak to my bank about it with no resolution ... |
Capital One Bank account or service account opening, closing, or management December 5, 2015 - On - -, 2015 Capital One - branch representative opened a business spark checking acct for me. I showed him a promotional offer $250.00 at acct opening in branch. The offer says open a acct with - and make a - bill pay within 30 days, then $250.00 cash bonus will be credit back within 6-8 weeks after promotion ends. I made deposit of $5800.00 at acct opening, and made - bill pay $830.00 on - -, 2015. However I never received $250.00 bonus, also the bill pay was stopped which caused me extra fee $70.00 from the payee. I never asked the bank to put stop paymen... |
Capital One Bank account or service account opening, closing, or management December 2, 2015 - I had called Capital One 360 about my savings account and they told me I had been approved for a checking account, which I wanted. I was told I had to go online into my account to finalize the approval and then was denied. ... |
Capital One Bank account or service making/receiving payments, sending money November 29, 2015 - I have been a victim of fraud on my account - times in one year from Captital One 360. Each time, I am required to wait up to - hours for pending payments to post so that I can then dispute them. I am left without funds in my account for the same amount of time. I have repeatedly ask Capital One 360 to change my primary contact number to my mobile number so that I am immediately notified of any fraudulent activities. I also receive no compensation for any loss of time or inconvenience being caused by the repeated fraud this bank allows to happen on my bank account. ... |
Capital One Bank account or service using a debit or atm card November 13, 2015 - I 've had a problem with Capital One Bank for months now. My account information was stolen and there were several out of state purchases made with both mine and my husband 's debit cards. Capital One refused to investigate and return us the money although they do advertise a risk free debit card. They basically blamed us for everything and did nothing even after we proved that we were not at the place where the charges were made. Their customer service is the worse and we are beginning to suspect it might have been their own employees stealing our account information. We have worked with othe... |
Capital One Bank account or service problems caused by my funds being low November 11, 2015 - Capital one bank returned a check even it being my first time with insufficent funds. ... |
Capital One Bank account or service deposits and withdrawals November 10, 2015 - I received an email message from Capital One on -/-/- indicating that my checking account had been over-drawn. I logged on to my on-line account and realized that Capital One had debited my account with a check belonging to another account. I immediately sent an automated message to dispute the transaction. The following day, I called customer service to follow up since I had not received a response. The agent reversed the overdraft fee but indicated that the actual transaction would not be reversed for 2-3 days. I again followed up on day 3 and then was told that the reversal would not ... |
Capital One Bank account or service using a debit or atm card November 8, 2015 - My issue is that there are several - dollars worth of deposit transactions to a couple of foreign binary options brokers that turned out to be fraudulent. The merchant, that is, turned out to be fraudulent. It is illegal for these merchants to do business with United States citizens unless they are regulated and licensed with the CFTC. Neither of them are regulated or licensed with the CFTC, but the merchants lied to me and said that they were. I have been making deposits to these fraudulent companies since -, 2015. I only found out they were fraudulent when I tried to make a withdraw of... |