Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Checking account Deposits and withdrawals Texas

I have several accounts with Capital One Bank, so on -/-/16 I went to a Branch location to send an International wire transfer for $27000.00. I provided a printed sheet with all the necessary information clearly listed, & the employee filled out the Capital One wire transfer request form. He told the wire would take " up to - business days '', even though every other financial insitution I have used, usually process such wires in only -3 days. I was charged a $40.00 fee for the transaction. I began contacting the receipient bank on - & continued daily through -, 14 days after initiating the wire transfer, to confirm arrival of the funds, but was told no funds had ever arrived. On - I called the bank & spoke with the Branch Manager, who said he would check & get back to me, which he did not do. I finally went to the Branch on -, & was told that the employee who had handled the original transfer on -, had " failed '' to complete the transaction properly so nothing had been done for 15 days. Capital One simply ignored the fact that a $27000.00 transfer had even


Manager apologized for the lack of professionalism of the employee who had bungled the original transfer, & asked me to let him " personally '' handle the issue, & he would refund the $40.00 charge since it was a bank error. I agreed. The Manager was then provided the E-ACT SAME information sheet as the - employee, & he filled out a - Capital One wire request form, & again told me it would take " up to10 days ''. The $27000.00 was then deducted from my account on -. I began checking daily with the recipient bank on - -, but the funds had still not arrived by - -, so I contacted the Branch Manager, who was " absolutely & totally CLUELESS '' about what to do. He kept asking me to " simply wait '' & to " keep checking with the recipient bank ''. When no funds had arrived by - -, I contacted the Branch Manager & told him to return the $27000.00 to my account, & I would have another bank handled the transaction. In response to my request for a refund, I was told NO refund would be forthcoming " until AFTER the bank initiated a search '', which could, AGAIN, " take up to 10 business days. Over the next 7 days we made REPEATED contacts to the Capital One Branch Manager, but were consistently told to " wait '' while they continued their tracking search. On - - I went online to " again '' check my account & noted that " miraculously '' a deposit of $26.00, - had been posted as a deposit to my account on - - 7 days earlier. Capital One apparently, unethically, if not illegally, back-dated a deposit date, because we have email messages from the Branch Manager on -, - & - stating they were still " investigating '' the transaction. I contacted the Branch Manager on - & demanded that the $660.00 be returned to my account, & he responded that the difference was for a " bank fee '' by the " recipient bank '' due to incorrect information. A complete & total fabrication & lie. The recipient bank NEVER received the funds.And 100 % of the necessary information was provided to Capital One not once, but twice. In addition, I learned that Capital One uses - for their International Transfers. I took the E-ACT SAME information sheet to Capital One on - & the funds were received by the recipient bank on -. I am due $660.00 from Capital One, for a transaction that was NEVER completed, which their Branch Manager has categorically lied about. Dishonest employees should NOT be allowed to remain with an FDIC insured financial institution.