Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Checking account Deposits and withdrawals New York

On or around -/-/14 - - -. sent me my last dispursement check from my Escrow Disbursement account, to finish my repairs on my house from Hurricane -. I NEVER RECEIVED THE CHECK. I called - three times on or around -/-/14 - -/-/14. first time I asked when the check was coming, they said give it more time it is in transit. Second time I called them I told them I did not recieve my check and they should stop payment. Their response was " give it more time ''. Third time I called them, I told them I still have not received the check and for them to definitely stop payment. Their response was, the check has been cashed and that I needed to go to - - - and request a fraudulent claim form. I told them that it was their job, being that the check was not from my account. ALL OF THIS IS ON THEIR PHONE RECORDINGS OF ALL OUR CONVERSATIONS. I asked that they send me a copy of the check, it took - approximately eight months plus numerous phone calls, to get me a copy of the cashed check. Their explanation of the


cash this check. I filled out the necessary paperwork to the best of my ability to get this matter resolved, which I will attach. All three banks refuse to take responsibility. I believe Capital One is at fault mostly for not following proper procedures and taking and opening an account with an improperly endorsed check. - - - also did not follow proper banking procedures because they did not check the endorsements and released the funds anyway to Capital One. - is also at fault for not stopping payment when requested and simply not taking any responsibility or helping to resolve this situation in a timely manner.