Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Checking account Using a debit or ATM card New York

I have an account at Capital One Bank and the last time I used my debit card was on -/-/2016 at a - DVD Rental station. I could n't find my card and called the bank on -/-/2016 and reported it lost. I went online and saw that all my money was gone. The bank representative said they locked the account and cancelled the card. They transferred me to the fraud department which was closed and I had to call back the following morning. When I called back the next day, the fraud department transferred me to the claims department who said they processed a claim for all the transactions after -/-/2016 as fraudulent. They said the issue would be investigated and it can take from - business days. I called everyday for an update and each time I was told that I need to wait until I am contacted. I was also told that my fraud investigators name is -. I called back on -/-/2016 and the representative told me that my claim was denied due to multiple ATM withdrawals being done with a pin #. I asked for the transaction details as to where and if surveillance can


an affidavit which I took to the police station to file a report. He also provided me with a print out of the transactions. I have not received a call from my investigator at all. In addition to the the ATM withdrawals there were funds being transferred in and out of the account, fraudulent checks and point of sale purchases made in - - and I reside in -. Capital One did not properly investigate my issue. One of the accounts that the funds were moved into was also a closed account which makes no sense. Hopefully, someone can help me and investigate Capitals Ones procedures or process in following consumer laws! They can clearly see that the checks are fraudulent and the purchases are in another state. I googled the store # 's. Why did n't their systems pick this up? After I called on -/-/-, they still honored fake checks and the signature is n't even mine. Someone at this bank messed up or they do n't have a good fraud detection process and they are unwilling to help me.