Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Checking account Making/receiving payments, sending money Texas

Between - - and -/-/2016, Capital One bank paid out twice on - different checks written off my account. I discovered and reported the first problem when I got my -/-/- bank statement and again in -/-/- when that statement showed a second problem. I went back again in -/-/- and again in -/-/-, disputing the duplicate transactions. Capital One had paid out when the - checks were scanned electronically, and then again when the exact same checks were presented as physical checks in later deposits. On - -, I found out that - set of each payment never reached the payee account it was supposed to go to. On - -, Capital One 's final decision on my claims was that they were denying it because the checks had valid account holder signatures. I would like the appropriate Federal regulatory agency to investigate why the bank 's software allowed these duplicate transactions to occur, and force them to change their software and procedures to prevent it happening again. In the meantime, I am moving my funds to another bank, and have initiated a criminal complaint against the payee on the checks.