Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Checking account Deposits and withdrawals Maryland

I called on - -, 2016 I called Capital One Bank to place a stop payment, they put the stop payment in and charged me a $35.00 stop payment fee for - - in the amount of $140.00. When I check my account on - -, 2016 I saw that the transaction was pending in my account, I spoke with a manager by the name of - who assured me that the transaction will reject at processing and my funds will be available in the morning. When I checked my account on - -, 2016 the transaction posted to the account and I was charged a $35.00 overdraft fee. I called and spoke with a manager and she told me that the transaction had to post and that the funds will be available Tuesday because of the holiday. I explained to her that I was told something different. I hung the phone up called back and spoke with a manager by the name of - who told me that the transaction should have stopped and I have to speak with someone in claims to file a claim. She then transferred me to claims and I spoke with - who told


her Supervisor who in turn said that I would have to wait 10 business days. I then asked for the number to the office and he got me back over to - who said that she took down my information but it was nothing they could do about getting my funds back sooner. This is the second time that this has happened with Capital one Bank, it 's the holiday weekend and I have no money due to there negligence and they wo n't do nothing to correct their mistake. The customer has suffer and be penalized for Capital One Bank 's error