Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Checking account Making/receiving payments, sending money Florida

I went online to pay a credit card bill from Capital One. I wrote in $50.00. I had about $300.00 in my - Checking account. For some unknown reason Capital One took the whole card balance of $970.00 from the account. Since I have overdrawn protection - just paid it and I was over $600.00 in the hole. I immediately contacted - and Capital One. My problem with Capital One is I talked to them twice. Both times - different people said they had other customers with the same problem. During the second time I called my Banker at - heard the Cap One rep say I was n't alone with this problem. I 'm then told it will take 5 business days to get my money back? Why? I have bills I paid that are now being flagged as part of the overdrawn and I 'm being charged $36.00 for overdrawing on each of the transactions. I told my husband about the problem. He 's a former - - VP who worked for -. He called Capital One. All he wanted to do is ask what they were doing to fix their problem. They wouldn 'd dicuss anything with him because he was n't on this account. So I 'm worte a letter to Capital One for an answer as to what they 're doing to fix the problem and why does it take so long to get my money back. Is n't that Fraud?