Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Checking account Using a debit or ATM card California

My debit card was lost or stolen on the - of - 2016 and I immediately called the bank. They continued to forward my call to three different people when I finally talked with their security department. The woman named - immediately started questioning me about the name on the check that I had deposited not even 24 hours before. Finally after all of her questions she told me that a withdraw was made at an ATM for $800.00 and asked if that was me, no and I replied what do you mean I did not even deposit the check 24 hours ago, how could it clear so fast? Then she started making comments about this being a common scam. She said she was going to restrict the account and to wait 2 to 3 days for a determination after investigating. When I finally got to speak I told her " THE REASON I CALLED IS DUE TO MY DEBIT CARD MISSING ''. That is all she said and when I got off the phone I immediately sent a written statement to them regarding what had happened. I got the e-mail and told me to click on a link to


again and it states that " we finished looking into your dispute and did n't find any errors ''? I did not know that I filed a dispute? Today is - -, and I called them to report the stolen or lost card on the -, no one ever treated this as an un-authorized withdraw from my account and no one ever told me what was going on and I could get any information through trying to look at my account because of the restriction they placed. They are being very rude and unprofessional and I have never been so humiliated in my life! I thought that my debit card was protected by EFT Transfer Act, and Regulation E. I am still in the -.