Capital One Bank Account Or Service Complaint

Checking account Deposits and withdrawals

Capital One Bank account or service department,

Checking account Deposits and withdrawals New Jersey

On Tuesday, -/-/- I deposited a check from my attorney ( An attorney trust account check ) into my personal checking account at the ATM at Capital One on -. - -, -, NJ for $96000.00 drawn on - -. The check ( photo copy ) was returned by Capital One via - on - - and not received by me until Monday, -/-/- claiming that the check required proof for the second individual payee ( although that branch had the second individual 's signature on file ). On - - we BOTH went to the branch to provide the proof they already had ( and knew us personally for years ) to re-deposit the check. AFTER which they handed me a notice that Capital One Bank will hold over half of the funds for 7 ( seven ) days until -/-/-. The check was NOT returned by - for any reason rather internally by Capital One. The clear intent is to hold my funds unnecessarily against a customer that also has a $10000.00 credit line for overdraft protection so that they can use the " float '' to their advantage and against me! Again, it took them from - - to - - to notice me.

Capital One customer in New Jersey
Aug 01, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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