Capital One Bank account or service department,
Checking account Deposits and withdrawals New Jersey
On Tuesday, -/-/- I deposited a check from my attorney ( An attorney trust account check ) into my personal checking account at the ATM at Capital One on -. - -, -, NJ for $96000.00 drawn on - -. The check ( photo copy ) was returned by Capital One via - on - - and not received by me until Monday, -/-/- claiming that the check required proof for the second individual payee ( although that branch had the second individual 's signature on file ). On - - we BOTH went to the branch to provide the proof they already had ( and knew us personally for years ) to re-deposit the check. AFTER which they handed me a notice that Capital One Bank will hold over half of the funds for 7 ( seven ) days until -/-/-. The check was NOT returned by - for any reason rather internally by Capital One. The clear intent is to hold my funds unnecessarily against a customer that also has a $10000.00 credit line for overdraft protection so that they can use the " float '' to their advantage and against me! Again, it took them from - - to - - to notice me.
Capital One customer in New Jersey
Aug 01, 2016
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
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