Review and analysis of over 425 Home Equity Loan Or Line Of Credit complaints against Ocwen
Ocwen consumers have reported over 425 official complaints related to Home equity loan or line of credit. Out of the 425 consumer complaints against Ocwen, 28% were disputed by the consumer (i.e. the consumer was not happy with how Ocwen responded to their complaint) and 98% were processed in a timely manner. 0% of consumer complaints against Ocwen resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Ocwen Mortgage loan servicing, payments, escrow account August 8, 2016 - As of today - -, 2016, We have not received our monthly mortgage statement from Ocwen Loan Servicing LLC . It 's been 45 days since our last statement. Ocwen Loan Servicing is trying to make us default on the loan Also since we the request for account to be de-escrowed, we have not received a refund check. I want the funds be sent directly to us and not applied to the account.... |
Ocwen Mortgage loan servicing, payments, escrow account July 29, 2016 - Ocwen Loan Servicing LLC, has committed violations under Dodd Frank and re-filed a mortgage that was not certified and and also has created an assignment on my home. As per the Trust, loan is a defective Mortgage... |
Ocwen Mortgage loan servicing, payments, escrow account July 29, 2016 - Ocwen Loan Servicing , LLC has not accounted for $48000.00 in loan payments I sent in from - - thru - -. My account need to be adjusted to reflect a $48000.00 principal reduction The Security and Exchange Commission is aware of the Defective Mortgage loan that 's a part of - - - - - - is a violation... |
Ocwen Mortgage loan servicing, payments, escrow account May 31, 2016 - My family was faced with both a health and a financial crisis in -/-/-. The HAMP program was announced we qualified so we applied through the debit collector OCWEN. Inadvertently we painted a huge bull's-eye on our backs by helping OCWEN identify a property with plenty of equity and owners in distress. We were forced, with threat of IMMEDIATE FORECLOSURE, to signed an illegal loan modification that turned our Home Equity Line of Credit without escrow ( remember no ESCROW ) into a loan with a balloon payment and an escrow requirement. Six months later ( sound familiar? ) my payment went t... |
Ocwen Mortgage loan servicing, payments, escrow account May 27, 2016 - I had a HELOC originally with IndyMac Bank. When that bank failed it was transferred to Ocwen Loan Servicing. I satisfied the loan in -, - and received a letter acknowledging the payoff and promising to record a satisfaction. In -, - I sold the property and the title company found the satisfaction had not been recorded. There ensued a countless chain of phone calls and emails trying to get this resolved. Ocwen said there was a " chain of title issue '' that needed to be resolved. Closing was scheduled for -/-/- and only because of diligence by the title co. were they able ... |
Ocwen Mortgage loan servicing, payments, escrow account May 26, 2016 - My complaint is against Ocwen Loan Servicing , LLC ( www.ocwen.com ) ; Research Dept. - - - - -, - - ; Loan # - Ocwen has erroneously billed me for triple the amount of my regular payment. They are threatening to report judgement against me to credit bureau 's if I do not pay it by a specific date. I have consistently paid my amount due on time plus an additional amount to apply to the principal. Ocwen never informed me of a change in payment due or change in terms of the loan. Ocwen applied my payment to a " suspense account '' and showed that it was a partial payment... |
Ocwen Mortgage loan servicing, payments, escrow account May 26, 2016 - I received - letters from OCWEN in - - - Florida requesting that I submit a completed Tax Identification Form -. The requested information was sent along with copies of SS card, loan document statements and a cover letter ( return receipt requested & returned to me ). A follow up conversation revealed their request was satisfied ; they had indeed received the information. Now, two days later I received a phone call from " collection agency '' stating they will be deducting money from my account if form not received. I advised that I will be paying off the loan before their - ... |
Ocwen Mortgage loan servicing, payments, escrow account May 20, 2016 - On - -, 2016, I sent check number - to OCWEN. The amount of the check was $15000.00. I also included a request for a pay off amount after the payment was applied. I contacted OCWEN on - -, 2016 to find out why the check had n't cleared my account. I was informed that the check would be returned since it was n't enough to pay off the loan. I asked for the payment to be applied to my account and I would request the pay off after it had. The customer service representative agreed to this request. As of today, the check still has n't cleared my account. I have submitted a screensh... |
Ocwen Mortgage loan modification,collection,foreclosure May 17, 2016 - - a fradualant company called - - - manged BY - - claims to have rights to a heloc loan Residential capital that went bankrupt in -/-/-, residential capital servicing rights were bought buy Ocwen filed a false notice of default, his investor - claims to have bought the property at a trustee sale, and - - assigns the property to - BEFORE THE SALE, this was a - lien and we were current with first lien and was in the property for - years, when we landed in a unlawful detainer court stating we are now tenants and - is our landlord he never shows up in co... |
Ocwen Mortgage loan servicing, payments, escrow account May 13, 2016 - I 'm representing a client who had - loans recorded by GMAC for her property in 2003. - mortgage is still active and a - was released. The - mortgage was a HELOC in which the client never drew from. GMAC closed and never recorded a release for this unused account. Now there is a mortgage still appearing on title and I ca n't track down a servicer to obtain a lien release or any proof that this loan has a $0.00 balance.... |
Ocwen Mortgage loan servicing, payments, escrow account May 12, 2016 - I had a - and - mortgage with GMAC in -/-/-. I received a modification from GMAC in -/-/- and was notified of the new loan balance and payments. I began receiving monthly statements reflecting the agreed upon terms. There was no specific mention to the - not being included in the modification and I never received another statement on that loan. It was my understanding that if had been rolled into the new loan. When GMAC ceased operations my loan was transferred to Ocwen and I began receiving loan statements from them. I asked Ocwen if they were aware of a - loan and was t... |
Ocwen Mortgage loan servicing, payments, escrow account May 12, 2016 - Ocwen does not report my mortgage payments to the credit bureau each month. I have called 4 times over the past 1 year and a half. Each time, Ocwen CORRECTS their system and my credit get reported for about one to two months and then stops again. I then call again and ask them to report it, which they do for about 1-2 months and then I call again. repeat this same process with ocwen each time. Please make them report my payments each month WITHOUT me having to call them and ask them to do what they are legally required to do!!!!!!!... |
Ocwen Mortgage loan servicing, payments, escrow account May 11, 2016 - My original home equity loan was with GMAC. Everything with them was perfect. GMAC sold the loan to Ocwen a few years ago. Ocwen handled the loan correctly at first, but for the past three months they have sent me monthly emails telling me that they have received my loan payment. I did n't request this, and I do n't need this, since I can tell from - Ocwen 's website and from my checking account bank that the payment has been made. I would n't mind about the extra confirmation, except that Ocwen puts my full name, property address, and complete loan number in the unsecured email. I have cal... |
Ocwen Mortgage settlement process and costs May 10, 2016 - I had a HELOC with GMAC that was paid in full in - -. It was bought to my attention dealing with a new lender that GMAC never submitted the documents to - - - Maryland to release the lien. I contacted my old title company and was told to contact GMAC and found out they filed for bankruptcy and a company called Ocwen has assumed accountability. I contacted Ocwens Research department at - - - - and was provided with a fax number - - - -. I faxed over - pages of supporting documentation ( e.g., issue letter to Ocwen, correspondence with -, - credit ... |
Ocwen Mortgage loan servicing, payments, escrow account April 28, 2016 - My - Mortgage changed from an Interest Only Loan to 10 year fixed loan. My loan amount is $35000.00 the changed from 4 % to 4.25 % ( when I ask for an explanation I ca n't get one ). My complaint is they have calculated my payment incorrectly. My payment should be $350.00. The first statement I received had my payment at $400.00 with the conversion to a fixed rate loan when I questioned the payment I was told it was changed to 4.25 %. This would make my payment $350.00 not $400.00. The last statement I received has my interest rate at 4.25 % with a payment of $410.00. I have had... |
Ocwen Mortgage loan modification,collection,foreclosure April 28, 2016 - Ocwen took over my - mortgage from GMAC ( for reasons unknown to me ). When they did, my payments went from $160.00 to $940.00. When I tried to get information on why this happened, Ocwen refused to explain and told me to " pay my bill ''. I have been struggling with communication with this company. I know that according the the California Homeowner 's Bill of Rights I have the right to a single point of contact that has decision-making authority of my account. Although they have technically appointed me a " relationship manager '', this person is never available when I call. I get tran... |
Ocwen Mortgage loan modification,collection,foreclosure April 22, 2016 - I also want you the cfpb to know that I did a deposition for a lawyer out of texas, he is defending - whistle blowers that use to work for ocwen and I came across some very interesting emails from ocwen laughing and joking at our situation.. a lady named - - and another lady lol with smiley faces one asking the other to get us a mod and the other one saying like that will ever happen lol with a smiley face at the end ... but since you guys have let them do this to my family since 2011 you probably think its funny too ... thas fine and now the have - to foreclose on us right after o... |
Ocwen Mortgage loan servicing, payments, escrow account April 16, 2016 - Ocwen became my mortgage servicer - - by - and immediately they foreclosed on me. I got an attorney to fight but held up for awhile, during the time they were being suited, from everywhere, during the same thing they was trying to do to me. I signed a loan with - - - - in -, with -, than -, then -, now -. - still want provide my attorney with the proper information for the modification loan, they offered me. Something really need to be done, about this deceitful companies. ... |
Ocwen Mortgage loan servicing, payments, escrow account April 15, 2016 - I have had a line of credit with Ocwen for several years in the amount of $44000.00, which is secured by my home. I carry my own homeowners policy, but because I need flood insurance also, I have let Ocwen supply a force based flood insurance policy which was around $420.00 a year, which covered the line of credit. Other insurance companies had to insure the whole value of the property, which is about $87000.00, so the policies were more money, and the whole amount had to be paid upfront. Ocwen set up an escrow account and raised my payment around $35.00 a month to pay the flood insura... |
Ocwen Mortgage loan modification,collection,foreclosure April 12, 2016 - We have been dealing with Ocwen Mortgage for approximately 10 months regarding an equity line that matured in - -. They have been sending correspondence for payment of the entire line. Unfortunately we did not realize that we had to pay the entire amount of the line in ten years so we were surprised to get a payoff letter. However, the balance owing was very high and we questioned it. We asked numerous times for copies of the checks written against the line. We requested on the phone and we requested in writing. Sometimes we were told on the phone that they could n't provide that. Other ... |
Ocwen Mortgage loan servicing, payments, escrow account March 26, 2016 - We filed for chapter - bankruptcy and during this payment plan our GMAC loans were sold to Ocwen. In - 2014, we completed our bankruptcy payment plan which also included an adversary proceeding for our - mortgage with ocwen. After everything was completed and filed with the courts, we received a notification of payoff from Ocwen on the - mortgage and our note stamped paid. Now, we are attempting to close on our house and find out that ocwen did not record the lien release with the county. We have attempted to contact Ocwen 2 times, the title company has attempted 4 times and we do ... |
Ocwen Mortgage loan modification,collection,foreclosure March 25, 2016 - I have a mortgage with Ocwen, perfect credit history, zero late payments. About 1.5 years ago I received two threatening and harassing phone calls from Ocwen. They claimed my home loan was - delinquent and demanded I pay it. I had no idea what they were talking about but was very concerned. When I called Ocwen to inquire about the phone calls, as usual no one spoke English, no one knew what I was talking about. They guaranteed me that my loan was in good standing and sent me a letter stating so. Months later I received a letter from Ocwen stating that they are now servicing an old line of c... |
Ocwen Mortgage loan servicing, payments, escrow account March 17, 2016 - I submitted 2 mortgage payments to Ocwen Financial, one on -/-/2016 and -/-/2016. Both payments were not credited to my account until the next day resulting in erroneous reporting to credit bureaus. I made the same payments on another mortgage with - which both were credited the same day. Ocwen is the only company that will not post payment same day resulting in additional late charges and erroneous delinquent credit reporting. ... |
Ocwen Mortgage loan modification,collection,foreclosure March 12, 2016 - I have a property in contract for sale scheduled to close by - -, 2016 to a qualified buyer. At the same time, there is a Trustee Sale on the property scheduled for - -, 2016. I requested Ocwen ( the lender ) to postpone the TS for - weeks. I told them they will be paid in full ( this is a line of credit on the property ). They said they ca n't do anything about it at this time and ask me to call the attorney 's office who is handling the sale to see if they can do something about it for me. I talked to the attorney 's office and they said it is up to the lender to decide and se... |
Ocwen Mortgage application, originator, mortgage broker March 2, 2016 - I obtained a second mortgage on my house ( which I have owned for 26 years ) through my then brokerage firm, - - ( - ). The loan was sold in approximately - and Owen Loan Servicing was the servicer of the new loan. I called Owen when the loan was sold, and they assured me that all I needed to do was to keep making payments as I had been doing. The process with - was easy and automatic. My broker never went into the real details of the loan. I was required to make interest only payments. What was not made clear, was the loan had a set term and would be called due in full at a cer... |
Ocwen Mortgage settlement process and costs October 28, 2015 - Mortgage with GMAC -/-/- maturity date -/-/-- @ month, never refinanced or modified. Sold to ocwen -/-/- and ocwen nchanged the maturity date to -, also was showing - different bals on the statements, pretaning to principal and interest, requested the original note three times and received other material.breaking the law? I have all documents.they said it was a mistake, but never corrected it. Had to withdraw savings, and pay it off.never received the original ... |
Ocwen Mortgage loan modification,collection,foreclosure October 22, 2015 - Our Home Equity Line of Credit ( HELOC ) account being serviced by Ocwen provided for interest-only payments for 10 years with the full balance due at maturity ( after 10 years ) on -/-/2015. I first contacted Ocwen in -/-/2015, before our HELOC was matured, to ask about loan modification. The representative sent me a package with a cover letter dated -/-/2015 that said to return the completed package by -/-/2015, which was after our HELOC 's maturity date ( copy of cover letter enclosed ). At no time did the representative tell me that I needed to submit the completed pack... |
Ocwen Mortgage loan modification,collection,foreclosure October 20, 2015 - After getting behind on my - and - mortgage with Ocwen Loan Servicing I agreed to a a deed in lieu of foreclosure to Ocwen and moved out of my house to avoid foreclosure. Since completing the deed in lieu I have continued to receive collection calls and letters from Ocwen and its assigned debt collectors for the - mortgage that I no longer owe. This is harassment and I have met with an attorney to resolve this situation if my complaint with the CFPB does not resolve the situation. ... |
Ocwen Mortgage loan servicing, payments, escrow account October 20, 2015 - I 've recently discovered that poor loan servicing by Ocwen for my rental property is causing my credit report to reflect incorrect delinquent payments ; which in turn is negatively affecting my risk profile with financial institution for loans, such as a HELOC. I 'm not sure why but it looks like - for some months - Ocwen is not applying my mortgage payments when they arrive from my - account. Moreover, they 're marking my account with delinquency notices. I 've enclosed an example of a delinquency letter I received from Ocwen and documentation verifying that I am indeed making mortgag... |
Ocwen Mortgage loan servicing, payments, escrow account October 9, 2015 - We applied for a - mortgage through - in - it was transferred to Ocwen. We paid the loan off in - -. The initial loan was for a property on - - - in -, OH - in - in - we requested if we could move the loan to a new property we wanted to purchase. the address was - - - -, OH -. The loan was paid off on the home on - - For some reason Ocwen Acct # - phone # - sent the mortgage to a collection agency 2 months before we paid the loan off we had never been delinquent on any of our payments. They did n't release the loan to the county wh... |
Ocwen Mortgage application, originator, mortgage broker October 8, 2015 - I have been harassed, threatened and charged fraudulent fees by a company ( OCWEN Mortgage ) that I do n't even have a mortgage with currently they are demanding that I pay them for insurance they supposedly purchased because I refused to make them loss payee on my homeowners policy. This all stems from this company acquiring my personal data from a paid off mortgage ( HELOC ) that I had previously with - Bank. - sold my mortgage when they went out of business to - -. I did n't want to do buisness with - so I paid ( overpaid actually ) off - - Apparently, - was in the p... |
Ocwen Mortgage loan modification,collection,foreclosure September 17, 2015 - Ocwen Loan Servicing acting as the Servicer of this Mortgage has failed to meet all of its requirements under HBOR and is attempting to illegally foreclose on our personal home by selling it at auction on - -. The direct violation of HBOR law is based on Ocwen Loan Servicing improperly and unfairly reviewing our loan modification request for relief. We have submitted a complete loan modification direct via fax. Ocwen Loan Servicing illegally commenced and is conducting a foreclosure without attempting to find workout relief options for us. They have mishandled our documents and file seve... |
Ocwen Mortgage loan servicing, payments, escrow account July 16, 2015 - I sent to Ocwen Loan Servicing an early payment on -/-/2015 to be applied to my currently outstanding principle. I found out it was n't applied the date Ocwen received the payment, -/-/15, but was applied to -/-/2015 due date instead. I asked for the correction and the earliest day they can apply it to was the next due date, -/-/2015. This practice is consistent every time I make early payment, 3 times so far. As interest is accrue on a daily basis, why ca n't my payment be applied to my outstanding principle the date payment is received? This practice is unfair and cos... |
Ocwen Mortgage settlement process and costs July 7, 2015 - Have been trying to get Ocwen Loan Servicing to close a paid off HELOC - paid off -/-/- ) and forward to title company so that sale of property can be completed since the - of -/-/-. ( - days ago ) Closing was to be on -/-/- at -, - - -, -, IN -. -, -. I am the executor for the estate of - - - - deceased ) who was the mortgagee of this HELOC. ... |
Ocwen Mortgage loan modification,collection,foreclosure July 5, 2015 - In -/-/-, my wife and I took a home equity loan of approximately $130000.00 through - -. We - clearly remember being told that after - years, the loan would convert from a variable-rate, interest-only loan to a 30-year fixed rate, fully amortized loan. During closing, we were rushed through the process and encouraged to sign a large number of documents without the opportunity to fully read and understand them. Several years later, the loan was sold to another company, Ocwen. We have made all payments over the - years in a timely fashion. In -/-/-, we were informed by... |
Ocwen Mortgage loan servicing, payments, escrow account June 25, 2015 - My - mortgage on a home I own was sold from - company to another. - No, this is not my specific complaint. ) The information provided to the new company that assumed the loan was grossly incorrect, and as a result of this, the new company sent a letter to the tenants of the home ( I rent it - stating that the home was in jeopardy of being foreclosed on. Thankfully the tenant immediately contacted the property manager who in turn contacted me. ( I was able to immediately make the necessary payment to restore the account, the NEW account. ) Complaint facts:- The address that Ocwen... |
Ocwen Mortgage loan servicing, payments, escrow account June 22, 2015 - On -/-/- I entered into an agreement with The - - - - - for a Home Equity Loan in the amount of $53000.00. The terms set forth as shown on attached document required me to pay $610.00 each month starting on -/-/- and ending on -/-/-. Per the aforementioned terms I made ALL payments. As can be seen from the attached document, payment was made for each month and the last bill due in -/-/- was sent and paid as agreed. Ocwen has either been servicing the loan or may have also purchased the loan but they are now telling me that I owe $4300.00 - an amount tha... |
Ocwen Mortgage loan servicing, payments, escrow account June 16, 2015 - - of my home equity line loans was sold to another company. This account is being listed as a derogatory account on my credit report when it should not be. ... |
Ocwen Mortgage loan servicing, payments, escrow account June 8, 2015 - 3 to 4 yrs ago, - - transferred its Equity Line of Credit loans to Ocwen Servicing Center. Beginning in -, 2013, up to present I have repeatedly requested that any access payment made above my regular payment be applied directly to the Principal. This is not being done. Instead, when i call to make the next months payment to make the interest payment ( as the account is set up to pay interest only and any overage going directly to the principal ), but because the overage paid from the month before is not being applied to the Principal, an incorrect interest amount is being shown due t... |
Ocwen Mortgage loan modification,collection,foreclosure May 27, 2015 - This is regarding our - mortgage ( home equity? ) ; primary mortgage is in good standing. Spouse retired because of -. Contacted lender before default occurred to seek remedies. They refused to assist. Default occurred. Additional financial assistance obtained through SSA. Lender refuses to accept any payment until entire default amount is paid in full. Foreclosure imminent. ... |
Ocwen Mortgage loan servicing, payments, escrow account May 20, 2015 - I refinanced my HELOC in - of 2015 from Ocwen to - - -. On - - 2015, my representative from - - - sent a check to Ocwen in the amount of $91000.00 to pay off the HELOC. This check was received by Ocwen in - - -, FL and was signed for, however the check was never deposited. - - - called to inquire and then sent another check for $91000.00 on - -, 2015 which again, was received and signed for but never deposited. I have tried numerous times to resolve this issue with Ocwen. My calls always go to a global help desk '' in - and they are no... |
Ocwen Mortgage loan modification,collection,foreclosure May 18, 2015 - My Request for Mortgage Assistance ( RMA ) application was denied due to my loan already reaching its original maturity date ; however I am appealing this decision due to the following Ocwen impediments which got in the way of a timely submission:1 ) No continuity of contact with Ocwen - I 've spoken to - agents and been assigned - Relationship Managers in three months. 2 ) One example of an unnecessary time delay was when I was rescheduled for an appointment 18 days after we got disconnected! 3 ) Received inaccurate and inconsistent information on solutions in a timely manner as well... |
Ocwen Mortgage application, originator, mortgage broker May 14, 2015 - To Whom It May Concern : My father is - since -/-/- and lives on a very low monthly budget. I was going through some of his mortgage papers to see if we could get help with his mortgage and found out that he has an - mortgage on his home for repairs through a company called - - who give out bad loans to consumers with no knowledge of the mortgage industry, and I know that my father would not had no idea of what he was signing and the company could not have told him that he was signing a loan that when he make a payment nothing goes towards the principle. This company, - -... |
Ocwen Mortgage loan servicing, payments, escrow account April 28, 2015 - I received a loan modification from OCWEN and have made all the payments before the due date but they have assessed a late charge for every payment and have ignored my requests to have them removed even after I provided bank records. I assume they have reported the late payments to the credit bureaus. ... |
Ocwen Mortgage loan servicing, payments, escrow account April 8, 2015 - Ocwen has the new payment wrong ( was interest only and principal payoff is starting now ), admits the mistake, but wo n't send a new statement with the correct payment. We 've wasted - hours on the phone with their - call center who keeps passing the issue around in circles. They have a payment based on 5 yrs rather than 15 yrs as per the loan docs. They realize this is wrong but - ca n't seem to fix it. ... |
Ocwen Mortgage loan servicing, payments, escrow account March 23, 2015 - -/-/-, I made a substantial payment to the holder of my second mortgage to the tune of approximately $370.00. After that payment was applied, the remaining principal balance was $1.00, as evidenced by my -/-/- statement. I subsequently paid $1.00 in -, and the payment was received by the company on -/-/-. In -/-/-, I received a statement indicating that a principal balance remained of $0.00. This would be impossible as my interest rate in around 6 %, and $0.00 would not accrue on $1.00 principal in one month. I have contacted them - time since : - times... |